Spectrum Insurance Services Anmeldelser 

Lois listened to what we needed and explained the process well. Very patient and helpful - everything followed up in writing.
Andrew B also very clear in communications about the claim. Both made the process very easy.

*★★★★★*
*Excellent service from Paul and Caitlin*

I had a gearbox failure and it was a really worrying time. I wasn’t sure what my warranty would cover.
Paul and Caitlin were brilliant. They explained everything clearly, told me what was covered and what I’d need to pay, and kept me updated throughout.

The total claim was £2,570. Because of my policy I only had to pay the excess. I paid the garage directly and got the money back from the warranty company really quickly.

I’m so grateful to Paul and Caitlin for making it stress-free. The warranty definitely did its job.
Thank you
Abhilash

I am extremely disappointed with both this garage and Spectrum Warranty.

I took my car to this garage because it was a nominated repairer through my warranty provider. My concerns were purely mechanical, including door closing issues and panel gap/alignment concerns that had not been properly rectified. I clearly stated from the beginning that I did not want any chargeable work carried out without my approval and that any warranty-related repairs should be discussed with the warranty company first.

After leaving my vehicle with the garage, I was charged £120 for what appeared to be a very brief inspection. No repairs were carried out, none of my concerns were resolved, and when I requested a diagnostic report or written evidence of the inspection, I was told that no report was available. For a £120 charge, I expected transparency and proper documentation explaining what had been checked.

What is even more disappointing is Spectrum Warranty's response. When I contacted them about my concerns, they simply told me it was the garage's responsibility and refused to take ownership of the situation. If Spectrum is recommending and nominating garages, they should ensure those garages provide professional service, clear communication, and proper reports for any inspection charges.

The whole experience has been frustrating. I feel there was a lack of transparency, poor communication, and no real value provided for the money charged. My warranty renewal is due soon, but after this experience, I will not be renewing with Spectrum and would not recommend this garage either.

My advice: avoid both this garage and Spectrum Warranty if you value customer service, transparency, and fair treatment.

Very disappointing experience.

Spectrum rang today to verify my claim for suspension warranty work.
Lois was easy to understand and she explained everything and sorted the claim in a straightforward manner.
She said good news that the work needed is covered under warranty.

Lois was very helpful. Once I had been added to the policy by my partner we were able to progress through the process which was clearly reported. The follow-up information was also clear and I was much less noxious and stressed after speaking it through with Lois.

Had an issue with a recently purchased car contacted Spectrum and they put me in touch with the local garage that could help with the fault. Car has been in today and the issue diagnosed. Becky at Spectrum contacted me with the result of the problem and advised the warranty claim was authorised. Contacted the garage and the car is booked in for repair on Friday

I cannot fault Spectrum Insurance services.
Everything I hoped for dealing with my warranty claim was dealt with in a very curtious manner by Lois and made my telephone conversation a pleasure.
I had a follow up call from Jake today 04/08/2026 and he was more than helpful.
It's a real pleasure to deal with such curtious and friendly people.
I would thoroughly recommend Spectrum Insurance Services..

Spoke to Emily who was very pleasant and helpful, she talked me through everything step by step. 10/10 service.

It was very efficiant my claim was made in time good service

Great customer service from Lois, polite, informative and freindly. Sorted my query quickly.

The issue with my car was resolved and Emily my contact with spectrum was extremely helpful during the whole process of the repair

Great call handlers, prompt service, clear explanations, great instructions,good messages sent via text to tell me what to do, quick pick up, better musac than most, but I'd still like a silent option when on hold. I am totally happy with the service, hope my car is in better shape. I can't remember the data but sometime in the last 10days. I got this warranty through Motorpoint. Very happy customer

We took out an extended warranty and when we needed it it was very straightforward and the staff were excellent . Wouldn’t hesitate to recomend there services in the future

Leaving my review here in case of use to anyone. My issues are with Car Giant but the warranty is with Spectrum so I take it as the same.

I purchased a Nissan X-Trail from Car Giant in late 2023. I purchased a 3 year warranty with the car which is covered by Spectrum insurance. The gear box failed and needs replacing - the aftersales with Car Giant is a NIGHTMARE. They have rejected my warranty claim saying that the gearbox can fail because of wear and tear so I am having to pay £7000 out of my own pocket. If it is wear and tear, then Car Giant have sold me a faulty car, and I will be taking them to court and reporting them for fraud to the financial ombudmon

Beyond this, they have approved warranty garages that you can use. If these cannot complete the repair, as in this case, you can go to the manufacturer so I went to Nissan. Then they will think of other things to do before you can proceed. I've gone back and forth for several weeks, and escalated in the last week. They only cover £42 per hour of the repair as well so you will also be out of pocket by about £100 an hour on top of the repair if you are covered!!

If you're buying an expensive car, and want a warranty with it to cover the unexpected, 1000000% go direct to the brand dealer and get a warranty through them. Worth any extra you’re paying, or should the car give problems, you will be massively out of pocket.

Not happy with this disaster. Not the headache you want when your car acts up (which can happen anywhere etc but the complaint isn't about the car gearbox breaking).

You'd be silly to trust this company.

In fact customer services is outright ignoring my emails! I am dealing with the third party warranty provider who have rejected the claim and Car Giant are NOWHERE to be seen or heard?! ?! They will be when they are sued

I recently contacted Spectrum customer service and I was impressed by the level of professionalism displayed by Lois throughout the interaction. Lois responded promptly and listened carefully to my concerns and agreed to follow up to ensure everything was resolved. Thank you Lois.

Had a really positive experience when my air conditioning compressor failed. I had the top tier of coverage and I had read the documents so I had a rough idea of what to expect. Jake made the call really easy, he explained it all exceptionally in terms of where the warranty cover would cover me and where it wouldn't. Overall the policy really helped, a £1000 claim meant I only had to pay just under £200 in additional regas and diagnostics. I decided to pay the garage upfront for a conscience of the garage point of view and I had the money back in my account within a week. Thanks again to Jake and the lady who first gave me advice on the garage.

Friendly and helpful. There was a bit of a wait to start with, but lasted maybe just 10-15min.

Great experience with my claim. A little more communication after recovery would have been better but once in garage the communication between them and spectrum was hassle free for me. Lois was direct and informative when advising me about my claim and very helpful.

Emily was fabulous. She fully explained the process and was very understanding with my mum’s broken English. Then she advised that I could speak on her behalf going on forward. She was very pleasant to speak to.

Emily listened to the problem I was experiencing with the car and was helpful and supportive.