Had a problem with my daughters car which had a warrenty with Spectrum. Contacted them and followed their instructions. Within 24 hours the car had been repaired and back in my hands, job done. Now te... Se mere
Virksomheden har svaret
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spoke with a lovely lady from spectrum services today called Emily. The service I received today went above and beyond all expectations. Very polite and helpful and also highlighted things included on... Se mere
When had a problem with the car spoke to someone very quick but had to get the car to a garage just under 2 hours away from me if recovered had to pay for that myself and also if I took it to a local... Se mere
I was very pleased with the service from Spectrum. I had confirmation of the repair being approved much more quickly than I had expected. The adviser was Emily - she gave me very clear details of the... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Kontaktoplysninger
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Storbritannien
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,4
Fremragende
964 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 72 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service from Linsey…
Excellent customer service from Linsey today. Very helpful and quick at resolving the issue.
18. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Quick and helpful support can make all the difference. We’re delighted Linzi resolved your issue efficiently and provided such excellent customer service. We’ll make sure she receives your lovely feedback.
Kind regards
Claire
New used car silver policy call back
Requested a callback re a few questions I had on a new spectrum policy. Emily was very helpful, patience and took time to explain the policy T&C’s as well as emailing the details over. Great experience so far.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Getting clear answers at the start of a new policy is so important. We’re pleased Emily took the time to answer your questions patiently, explain the terms and conditions, and follow everything up in writing. Thank you for sharing your positive experience.
Kind regards
Claire
Jaguar engine light claim
The claim was made, processed and approved within two days, all dealt with the garage - I am most impressed! The two people at the company who dealt with me were very polite and helpful despite me being stressed out with this matter (going on holiday in a week and a half so needed the car!) The garage has ordered the parts and it all should be repaired by the end of next week. Thank you all concerned. DS.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Having an engine warning light appear just before a holiday is understandably stressful, so we’re delighted Andrew and Jack helped get your claim processed and authorised within two days. It’s great to know they worked efficiently with the garage and supported you throughout. We’ll make sure they both receive your kind feedback. Have a wonderful holiday!
Kind regards
Claire
Very good customer service
Very good customer service. I spoke to Emily who was very helpful. As someone who’s a new driver and not very clued up with cars and how warranty and insurance works she really broke it down for me.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Warranties can feel confusing, especially as a new driver, so it’s great to hear Emily took the time to explain everything clearly and make the process easier to understand. Thank you for recognising her helpful and reassuring approach.
Kind regards
Claire
Lois was really helpful sorting my…
Lois was really helpful sorting my claim out. Kind and polite, which you don’t find many customer service people these days.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Kindness and courtesy can make such a difference when dealing with a claim. We’re delighted Lois made you feel well supported while getting everything sorted. Thank you for recognising the care she brings to her customer service.
Kind regards
Claire
Thanks
Thanks very much to Lois. She was very helpful and professional. The instructions were easy to understand and communication was quick.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your kind review. We’re delighted that Lois was helpful and professional, and that her instructions were clear and easy to understand. It’s also great to hear that communication was quick. We’ll be sure to pass your lovely feedback on to her.
Kind regards,
Claire
Great customer service
After a very stressful altercation with a garage, Lois was an amazing help and sorted our claim very quickly and made the whole situation easier.
Great customer service, would recommend.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your kind review. We’re sorry to hear about the stressful experience you had with the garage, but we’re delighted that Lois was able to resolve your claim quickly and make the situation easier. We’ll be sure to pass your lovely feedback on to her. I will also look into your experience with the repairer and provide feedback to the relevant team.
Kind regards,
Claire
Spoke to Emily from spectrum as I found…
Spoke to Emily from spectrum as I found a fault on my car. Really professional and friendly. I took my car to my local garage. The process dealing with spectrum was easy and smooth. Really happy with the service I received from spectrum. Many thanks Emily.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was professional and friendly, and that the process was easy and smooth. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
So had to contact spectrum due to…
So had to contact spectrum due to unforeseen circumstances but Donna was friendly and dealt with my issue quickly and kindly offered to do all the next steps concerning the warranty so I didn't ring Motorpoint.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re pleased to hear that Donna handled your issue quickly and took care of the next steps for you. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Brilliant service from lois got me the…
Brilliant service from lois got me the help and needed staright away and was very clear with the instructions
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Lois provided brilliant service, arranged the help you needed straight away, and explained everything clearly. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Thanks to Linzi for her great professionalism
Great customer service experience from Linzi, she was very helpful yesterday and helped me to get my reapair claim done.
If the manager sees this message, give this person a salary raise, people with excellent professionalism must be well recognised by the company.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your fantastic feedback! We’re delighted to hear that Linzi provided such helpful and professional service while assisting with your repair claim. We’ll make sure your kind comments are passed on to Linzi and her manager.
Kind regards,
Claire
I contacted spectrum re a warranty…
I contacted spectrum re a warranty repair on my car . They organised it quickly and efficiently. Andrew B was very polite and patient and gave me all the relevant information in simple terms . Great service
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted that Andrew B handled your warranty repair quickly and efficiently, while explaining everything clearly. We’ll be sure to pass your kind comments on to him.
Kind regards,
Claire
Warranty
Phoned up on the off chance that a shock absorber was covered on warranty , it was , all sorted within 30 minutes.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your feedback! We’re pleased we could confirm that your shock absorber was covered and get everything sorted for you so quickly.
Kind regards,
Claire
The advisor Emily I had spoken to was…
The advisor Emily I had spoken to was so helpful made everything so easy for me to understand in what I had to do next
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that Emily was so helpful and made everything clear and easy to understand. We’ll be sure to pass your kind comments on to her.
Kind regards,
Claire
Besvarelse fra Spectrum Insurance Services
Thank you for your lovely feedback! We’re delighted to hear that you’re satisfied and happy with our service.
Kind regards,
Claire
Caitlin was brilliant with my claim
Caitlin was brilliant with my claim, sorted everything out smoothly, would definitely use again
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
We’re delighted Caitlin handled your claim so smoothly and made the whole experience straightforward. Thank you for recognising her brilliant service—we’ll make sure she sees your feedback.
Kind regards
Claire
I can’t fault Spectrum after…
I can’t fault Spectrum after experiencing problems with a car I purchased second hand from Motorpoint, issues started early however in hindsight I should have returned the car in the vehicle rejection timescale. Spectrum have supported and fully funded the repairs needed, going above and beyond during what is a stressful period paying finance for a car I don’t have , I must say that Luke and Emily have made a very stressful situation manageable. Thank you.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Vehicle problems can be incredibly stressful, particularly when you’re still paying finance while unable to use the car. We’re pleased Spectrum could fully fund the necessary repairs and provide the support you needed. Luke and Emily will be delighted to know their help made such a difficult situation feel more manageable. Thank you for sharing your experience.
Kind regards
Claire
Lois she was very helpful
Lois she was very helpful, very patient with me and help me the sort my issues I hade very kind .
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Patience and kindness can make all the difference when resolving an issue. We’re delighted Lois took the time to support you and get everything sorted. Thank you for sharing your lovely feedback.
Kind regards
Claire
Warranty claim
Excellent service from Lois she was super helpful and friendly!
11. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Super helpful and friendly is wonderful feedback to receive! We’re delighted Lois provided such excellent service and made your experience a positive one. We’ll make sure she sees your kind comments.
Kind regards
Claire
Really pleased with spectrum insurance…
Really pleased with spectrum insurance and they way they handled my claim. Emily especially kept me up to date with the process of my insurance claim.
Thanks.
10. august 2026
Uopfordret anmeldelse
Besvarelse fra Spectrum Insurance Services
Being kept informed makes such a difference during a claim, so it’s great to hear Emily provided regular updates and that you were pleased with how everything was handled. Thank you for sharing your experience with Spectrum.
Kind regards
Claire
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