Spectra Drive  Anmeldelser 

Avoid Spectra Drive if you expect a timely settlement. My partner has been waiting since October 2025 for a non-fault claim payment. They reached an agreement in January but have failed to actually get the money.
​They are currently in breach of their own settlement terms and have ignored the distress caused by these delays. I have now issued a formal Letter Before Action for £710.00 and will be naming them as defendants in the Small Claims Court. Unprofessional and unreliable."

*edit - in response to reply*

*I would also like to clarify a few points, firstly no one ever advised us to remove our belongings not once. Maybe in hindsight we should have thought too, but in all fairness we didn’t know we wouldn’t get the car back at this point and forgive us but our car had just been involved in an accident through no fault of our own - such things were not at the forefront of our minds!
I chased my belongings so many times to no avail , and at one point you even brought me someone else’s belongings!
Secondly - you didn’t liaise with the salvage yard to get me a settlement at all, I liased with them - I chased them myself and I dealt directly with them - you as a company did not! And if you did, once again you never communicated that back to me. I just got a random phone call from the salvage yard directly - no warning from yourself, no request if you could pass them my number might I add, no follow ups afterwards to see if all was sorted *
Extremely poor customer service and communication from this company. Expect to have to chase everything up with them, no follow ups, no calls back when promised. We had an extremely bad experience with them. Wrote our car off - along with all our personal belongings inside! Took me literally 4-5 months of me constantly chasing them about my stuff which they hadn’t returned, finally resolved by me accepting a lower than the value courtesy payment, which I had to literally beg for. Extremely disappointing and would never use them again. Car was wrote off in early November- only just resolved last week.

Becky has bern really soppting my claim she has gone above and behond shes phoned me asking how im doing im very vulnerable and anxious after the accident but Becky has been understanding
I would rwcomend her services to anyone with regards Donna Oliver.

Catherine Barratt has been amazing throughout i called her to have my things picked up from my car and she gathered everything together and had them all delivered for me she is a gem shes so helpful and understanding

Becky has been so helpful with dealing with all of my worries and putting me at ease and going out of her way to make sure I am satisfied.

Highly recommend.
Fantastic customer service.

Replacement vehicle and trailer was sought and arranged swiftly. Full communication throughout entire claim against third party and fully kept up to date with progress.

Spectra Drive were knowledgeable and arranged pick up of my car, co-ordinated the insurance claim and hire car.
Fought our corner and dealt with the headache of claiming the right market value of our car.
Liam Whittam was very pleasant and professional on the phone and kept us up-to-date with a problem which was resolved.
Can't recommend them enough!

Great service from James and team

Liam was extremely helpful throughout my accident claim. He was professional, responsive, and explained everything clearly, which made the whole process much less stressful. I always felt kept in the loop and confident that my case was being handled properly.

Really appreciate all the support, highly recommend Liam to anyone in my position.

⸻

I called Spectra Drive this morning after noticing that £250 had been taken out of my account. I spoke with Liam, who was extremely helpful from the start. He explained that he would need to speak with his manager and promised to call me back within an hour — which he did.

When he called back, Liam was very understanding and polite. He resolved the issue quickly by arranging a full refund of the £250. I really appreciated his professionalism, understanding, and the way he made me feel supported throughout the process.

Thank you, Liam, for excellent customer service

Great experience from start to finish. Will use again. Thank you

I spoke to Liam who kindly helped me with some details I needed, which a fellow colleague failed to do, thank you again Liam

Great service from the very first call, recovery of my vehicle involved in a accident was collected within the hr, and a courtesy car was dropped at my front door soon after, I was kept upto date with all details of what was happening with my car and was able to keep the courtesy car until my vehicle was ready which made my day to day life could continue as was the only vehicle in the household, can’t thank you guys enough for helping me in what was a stressful time after the accident

I was unfortunate to be involved in a non-fault RTA in November 2025 which was when I engaged with Spectra Drive. They took the hassle out of dealing with incompetent and difficult car insurers and provided recovery of my damaged vehicle, a like for like replacement vehicle, legal assistance, vehicle repair service and personal injury provision if required. All of this whilst liaising with the at fault insurer. Using Spectra meant I did not have to pay any money out myself with all of their costs ultimately recovered from the at fault insurer. Throughout the process, Spectra communicated with me regularly and kept me up to date with developments and progress alike.

In particular I would like to say a massive thank-you to Liam at Spectra who was extremely helpful on numerous occasions and who went above and beyond requirements to ensure a smooth and memorable customer experience.

Spectra Drive provide an all round service and a high level of customer assistance that you would not receive from your typical car insurance provider. I would have no hesitation in recommending the services of Spectra Drive given my own positive experience of them.

I have to say Neil from Spectre and the team surpassed all my expectations.
After wrongly contacting them instead of my own insurance, Spectra picked up my car, delivered a hire car, and assessed my car for damage all within 2 days of my accident, on the third day I found out the mistake I had made.
After a few telephone conversations with Neil and his team, my car was delivered back to me the hire car picked up from their lovely delivery driver Steve, and all without charge for anything, as promised by Neil.
Honestly was so relieved after making such a huge mistake, but their service once identified was brilliant, the only thing stopping a 5 star review was telephone conversation with one of their team, if it had not been for that it would have been an easy 5 stars.

Terrible experience. They asked for bank statements which wasnt needed, i rang police and police said not to as fraud. Had to fight to get my car back and went through my insurance. Avoid at all costs

Very friendly, helpful and patient staff. Organised a replacement car for me without any hassle.

Can not fault the experience at all. Everyone has been most helpful and courteous. Fantastic customer service.

I would honestly give less than 1 star if I could. We were recommended to use this company by our insurance, for an accident that was not our fault. Incompetent and misinformation all the way. It took nearly 4 months for the money to be sent to us. They asked 6 times for our insurance documents!! The horror stories of the hire car provided, put us off, so we returned the hire car after 4 days. They constantly asked us about the hire car and we had to tell them all the time, we did not have a hire car. We were told this would delay our claim. We contacted the at fault drivers insurance, and they paid within 24 hours of our email and we still had to wait over a week for the money to get to our account. Please save yourselves a lot of stress and DO NOT USE this company. A very stressful situation was made a whole lot worse by this firm.

From the very first phone call after being hit by a drink driver, every single member of Spectra Drive have always been polite, understanding and helpful in solving a claim that wasn’t my fault. I cannot thank them enough for all their help and support through an extremely worrying situation. I would highly recommend Spectra Drive as a calm and supportive company. There was an issue with my insurance and information being finalised, and Chenise from Spectra finally shed some light and resolved the issue for me after weeks of back and forth with my insurance, thank you! Once again a huge thank you to everyone from Spectra Drive, you made the whole thing bare able. ⭐