Southamptonportparkingservices Anmeldelser 

I've also just received a £100 parking fine for leaving my car with Meet and Greet. This company is useless. We had to wait 3 hours to get our car back with no one around to help. Do not use them.

I dropped car off July 29th and collected 5th August without any problems. However , my employer has received a penalty notice because they left the car in the short stay car park for almost 7 hours after I met them there and handed over the keys at Mayflower cruise terminal . So far after 3days I’ve still not received an email from them or a return phone call regarding the fine .

Shocking service........ Parking Fine
unfortunately i was greeted with a parking fine from the car park due to an over stay by the company, before we had even landed in port!
All details provided and was told that is was all being dealt with but the "office was busy"..... still no payment or even any correspondence from them.......! AVOID - A taxi would of been cheaper after receiving a fine.......

I had to use this company as only booked my cruise last minute and there wasn't much else available. After using Trustpilot to view reviews I wasn't that comfortable using the valet parking service so chose the 'Park and Ride' option so I would at least have my keys and know where my car was parked.

Well 2 days before the cruise I was told my parking been upgraded to valet due to maintenance at their car park. I wasn't happy after reading some of the horror stories but didn't really have a choice. I purchased an Apple Air Tag to track my car and try and put my mind at rest.

Car drop off was fine at the terminal although the company were hard to find on the short stay car park as they had no flag like the rest of the valet companies there.

We were at sea the first day of the cruise so when I had signal I checked and discovered my car had been moved to a Sainsbury's car park in Lordshill where it stayed for the whole week.

My car was returned promptly at the time I requested, to be honest I was expecting damage but it was fine. This company advertises that cars are kept in a secure location but google maps just shows a standard shopping centre car park that has no gates or anything. I'm half expecting a parking ticket.

I would not use this company again.

I also received a parking fine after picking up the car from the short stay at Southampton. I have just appealed following advice from another reviewer. Whilst the service provided for dropping off and collecting was efficient and the staff helpful they didn’t respond to texts, calls or emails about the parking fine. Hope this helps you all as apart from this the service was good.

Arrived back off Anthem of the Seas and despite responding to texts prior to arrival, I waited 1hr 10 mins for my car to arrive. There were families with small children also waiting this length of time. Very poor service and I would avoid.

Our parking reservation was changed to meet and greet by the company due to a fault with the barrier and the park and ride garage. Subsequently parkingeye is trying to find us for unpaid parking charges on the day we disembarked from the ship. Parking services said they would resolve the issue but 2 months later I’m still chasing and we have now been issued with a threatening letter from parkingeye. Totally unprofessional organisation and I would advise anyone to seek alternative parking arrangements

I also received a parking fine after picking up the car from the short stay at Southampton. I have just received a email from the parkingeye company that issued it saying it has been cancelled. If you do get one you need to appeal and send screen shot of your booking confirmation. Not sure what's happening with these guys as only got one for pick up. Hope this helps you all as apart from this the service was good.

SCAMMERS .... My car was left in short stay for over 6 hours (just received parking fine!)
No car on return, waited 3 hours in the rain then demanded the keys & hitched a ride in their minibus to a Sainsbury's car park 30 minutes from port, where they had parked it all week! (awaiting parking ticket for this too)

On arriving to drop my vehicle off, we couldn’t find the drop off point. There was no flag, and the only way we found the people was by asking another company.
When i dropped off- a family had been waiting 3 hours for their vehicle to be dropped off and were complaining - not the best sign to come.

The person I dropped off my vehicle to didn’t ask for a confirmation email or anything but just wrote the details on a piece of scrap paper. Another sign that this was not a reputable company.

On the day before returning, I received a text asking me to confirm when I would be picking my car up. I replied with the time and received a confirmation text in response.

I arrived (in the pouring rain) to collect my car.
No car was to be seen.
The man asked if I could see my car - I said no and that ideally he should know if it had been brought around and where it was.
By this point, there were now 6 other people without cars (including myself). We were soaked.
Every time we asked we were told “it’s on its way-10 minutes”. No car showed up.
All the other “workers” (I say workers- because they were in high vis jackets but were just sat in customers cars doing absolutely nothing and letting the main guy take all the complaints by the growing number of people with no cars).

Every time one of us asked where the cars were, he couldn’t answer. He kept taking our car reg numbers. We asked for a taxi to take us to our car. He said yes and then never ordered anything.

We were now outside in the pouring rain for over an hour (still being told “10 minutes….”). By now some of the customers were getting ready to report their cars stolen (one couple had been waiting from 7:30am - until 10:15 when my car was finally brought around). Hour and a half stood waiting in the pouring rain and wind.

On collection- the man just gave me the keys- didn’t check ANY of my documents, anyone could have stolen my car.

DO NOT USE THIS COMPANY.
We arrived back to the short stay car park Mayflower only to find that our car wasn’t there. There was 4 drivers sat in a customers car on their phones laughing and joking, when i asked them where’s my car they said it would be here in 10 mins, this took an hour and half for my car to arrive, to make matters worse we were stood outside the weather was horrendous poring down rain and wind. I am going to try and get my money back but looking at all the review's i could be wasting my time.

Scammers! when I arrived I was confronted by people on previous cruise who were waiting for over 4 hours for there car to be returned. only one member of staff , no signs telling us where to go. I didn't risk leaving my car with them and paid another company to park it .

DO NOT USE THIS COMPANY!!!
RECEIVED A PARKING FINE 😡😡
Left car at NCP Southampton whilst on Iona Cruise. Days later received a parking fine. Have emailed, text and called company but they have failed to respond. Why should we pay for the fine when the car was in their care. Bunch of scammers 😡😡😡

They don’t deserve even one star , but can’t submit my very unpleasant experience with them either .Worst company ever ! Received a fine ,on arrival waited for 3,5 hours to be able to see my car ( I told it was stolen) ,nobody from the company even bothered to call me back when I tried to find where my car is , at the end found it in Southampton Sainsbury’s car park !!!

Used Southampton valet parking, what a farce DO NOT USE. On arrival at car park my car was not on their manifest, guy in charge did not have a clue and couldnt care less. It was eventually sorted but four hours later, as the ship departure was delayed wecould still see our car in the short stay car park and yes, when we got home we got a parking fine. Phoned them, texted, emailed and whatsapped. Whenever I phone I am given the run around.RIP OFF MERCHANTS

No communication at all. I took car to NCP car park as per email and called to be told to take car direct to cruise terminal. Upon arriving was advised it was separate phone number for collection and text an hour before arrival. Texted 2 hours before arrival and still no car when we arrived back at port. Arrived home to parking ticket, no response by email or phone!

Return to my car,, July 2023, no issues with the staff, collection or drop off but received a PARKING FINE from the short stay car park. I have appealed it and not heard anything yet but not happy either way!

JUST RECEIVED A PARKING FINE
Departed Iona Saturday 22nd July to collect my car from the short stay car park as to the instructions received. To find on my return damage to n/s/r door which the company representative took note of and was told to contact them with an estimate for damage.
No one will answer the phone. Or reply to messages
Today I receive a parking fine.
Never been ripped off as much in my life.

We booked secure car parking with this company. Read the reviews the car is parked in Sainsburys car park not covered even when you pay for covered parking they don’t bring back your car.

The lady who was onsite has told us to write to you about the service.

To set the scene we received 2 texts from different numbers with different pick up times for our arrival back from our cruise.

Once we got into pork my husband rang the number to confirm the car would be there on our departure from the ship and was told yes it would be.

We got off the ship and arrived at the car park at 07:45, the lady was stood in front of the sign for SMG and told us the car would be there shortly.

She had no idea what time the car would get there and would not tell us where the car was parked. After 30 minutes of waiting we went back to the lady who said our car was on the way which was a lie as we had logged into the car gps system which stated it was parked in Sainsburys car park. This is not a secure covered car park as the paperwork states. The paperwork we recorded stated the car would be taken to the NCP car park Portland terrace SO14 7EN so that is fraud as Sainsburys car park is neither covered or secure.

We asked whether the keys were with the car and she would not tell us whether the keys were with the car just that the car was on the way which again was a lie as the car had still not moved.

This went on for over 3 hours of us and over 30 others arguing with the lady to get our cars back. After 3 hours my husband had to demand to be taken in the van along with another 5 people to be taken to their cars. 4 hours after we arrived my husband finally got his car back.

This is totally unacceptable, whilst in the minivan the other 2 drivers were saying how their other muni bus was not insured to be driven and one of the other guests was told by a driver that he did not have a work permit and was working for under minimum wage which makes the insurance invalid for them to drive the car and illegal to have people without papers working and illegal to be working for less than minimum wage.

Absolutely horrendous experience! Prior to booking I rang them to ask whether or not they could accommodate my car plus a roof box to which they said it wouldn't be problem as they don't park it anywhere with height restrictions. Upon arrival at Mayflower Terminal Short Stay, Southampton, a lady called Hema greeted us and was trying to make us pay another £50 for the roof box, as she stated that the car wouldn't fit in the car park that they usually use. We told her that they knew I was arriving with a roof box and refused to pay the additional money to which we left our car in their hands.

When we arrived back into Southampton our car was awaiting for us. It was only when we arrived back at home to find a parking charge notice did we start to worry. We had received a parking charge notice as they had left my car too long in the short stay car park on the day of the handover.

I rang Hema who told me to contact supportatglobalparkingmanagement.co.uk they supposedly have cancelled the ticket.

A week later I have received yet another parking charge notice as they put my car in the short stay car park at Southampton on the day of collection before our cruise had even arrived back in the UK. I emailed again to ask them to pay this fine and for a refund for the appalling service. Sadly it doesn't look like I'm getting a refund.

I do not trust them one bit so I have contacted AB Parking who manage the port parking at Southampton and thankfully they have taken pity on me and cancelled the two tickets.

This company has ruined my holiday experience and should not be operating. I have lodged a complaint with Trading Standards who are already investigating this company. I have also applied for a chargeback (section 75) on my payment card as the company has breached our contract. Basically do not use this company as it isn't worth the hassle!!!