Sophie Allport Anmeldelser 

I am a fan of Sophie Allport - quality, largely UK-made products and very attractive. When I saw the recent reviews I was surprised, but decided, based on past experience, to carry on and order the tulip double duvet set for my 18-year-old daughter. The bedding is lovely - a fresh, flowery pattern and soft material, perfect for my daughter who loves tulips. Ordered on Wednesday, the package arrived on Saturday. Well done Sophie Allport, we all have glitches from time to time and I’m pleased to see that you’ve sorted them.

Items were dispatched and delivered quickly (it took a few days, but that’s normal unless it’s amazon). The bedding set was lovely, and good quality. The returns went smoothly and I had the money back for the items I didn’t keep in a sensible amount of time. I’d definitely shop here again.

I ordered a table runner very late in the day, just before Christmas, purchasing Express Delivery and hoping for the best. Despite being informed that I'd missed the delivery cut-off and delivery before Christmas could not be guaranteed, my item did arrive in time for Christmas Day. So a big thank you to someone who pulled out all the stops to ensure my delivery arrived for that very special day.
I've dropped one star because I'm miffed that the price of the item I purchased for £31.50 was dropped straight after Christmas to £18.90.
The product itself, Christmas Stags Table Runner, has washed beautifully and will be brought out again next year.
I've since been back to the website and ordered some placemants and coasters. Very pleased with my purchases.

Aga hob covers - they shrink, even when hand washing them (the wash label tells you to machine wash on a 30 degree wash). My first set shrank, even though I washed them according to the instructions. So I was super careful with the second pair and they still shrank. I have been offered no refund or replacement. But - as a 'goodwill gesture' 20% off my next order!!!!

Subject: Urgent Quality Concerns Regarding Bee Plates and Cups

Dear Bee design Company

I’m reaching out to highlight some serious concerns regarding the bee plates and cups we purchased. I’ve attached photos showing the scratches and markings in detail, which expose the poor quality of the ceramics and glazing.

Unfortunately, this has now become more than just an aesthetic issue—it’s a potential health hazard. What started as a design we loved has turned into an unusable eyesore and a massive disappointment.

Could you please relay this feedback to the brand owners? This level of poor quality is completely unacceptable, especially given the price charged for these items.

I will also be sharing a strong review on Trustpilot and other platforms to warn others about this frustrating experience.

Thank you for your attention to this matter.

Chris

Wish I had read here (trustpilot) before ordering but happy to add that my problem was indeed dealt with, thank goodness!
My story… Ordered x2 new bedding sets for guest beds for Christmas. Clicked on Saturday delivery (£12.95… silly price but wanted the items quickly). Got the confirmation of order email and money was taken from the bank (quite a substantial amount) but a treat for Christmas.
Saturday came and went, no delivery, no email about delivery, no tracking info. Nothing Sunday.
Sent an email on Sunday to customer service, got a reply ticket and informed could be 48 hours until reply.
Spent Monday repeatedly ringing their customer service phone number, nobody picks up the phone and goes to answerphone.
Began to panic now and went to Trustpilot to read reviews. Honestly I think the blood drained from my face at this point, after reading reviews I truly thought I had lost a lot of money!
Talked to my husband because I was so stressed at this point and he advised me to contact PayPal to see if they could help. Was just about to do that when “Amy” from customer services reached out with an email to me and informed me that the servers were down when I placed my order so it got lost?! Anyway, she gave me various options and I decided on a full refund (was too stressed at this stage and wanted my money back) which she did actually sort for me and I’m happy to report that it’s been refunded in full now:)
Definitely been burnt and won’t be shopping here again (lost confidence) and it’s sad that such a big company has “server issues” and can’t answer calls, obviously serious staff problems or bigger more serious issues?
Either way, if you’re panicking (like I was) about an order then do send them an email and get a ticket and hopefully the angel that is “Amy” will fix your problem for you:)
P.s. The star is for Amy;-)

**Edited to add - I did indeed receive a full refund but would still not have any confidence in ordering from them again. ** additional star for the refund *

I’m not surprised at the shocking reviews for SOPHIE ALLPORT at all firstly I remember paying an absolute fortune for a bedding set a couple of years ago and IT WAS THE WORST BEDDiNG I HAVE EVER BOUGHT so why I thought my shopping experience would be any different is my own stupidity. I ordered wellies over a week ago and I’ve had nothing NO CONFIRMATION ,NOWT NADA ,NIX . I’m done with SOPHIE ALLPORT my old Ma used to say if someone makes a fool of you shame on them , but if someone makes a fool of you twice shame on you. How right she was , PROUD OF YOUR REVIEWS SOPHIE ? REMEMBER its our custom that made you as popular as you were we put you where you were your not up there with the MOST POPULAR NOW and I won’t shop with you again but you took my money SO DELIVER THE GOODS. I’m adding on that I have had an email named MISSING PARCEL , we’ll deal with it in 48 hours but you can go on to our FAQ page so that’s EXACTLY WHAT I DID SOPHIE guess what ?
PAGE DOES NOT EXIST !!!!!
This is my true opinion the wellies I ordered were in the sale , they’ve now JUMPED back up to full REDICULOUS price but and I hate doing this but my job is in law and I specialise in Human Rights , (consumer rights and specialities) but I think SOPHIE ALLPORT is going to try and swing it that the sale stock is done but I can still purchase the wellies at full price , we’ll just for all you people out there if this ever happens to you AS LONG AS THE COMPANY IS STILL STOCKING AND HAS YOUR ITEM IN YOUR SIZE AND COULOUR ITS YOURS LEGALLY THEY MUST SEND IT TO YOU. I hope I’m wrong and I hope I get the wellies because they’re for a little one and now because you’ve sent me SOPHIE to a page that doesn’t exist I’d like you to send a little something for this child as a goodwill gesture .

I recently wrote a review on this company for poor customer relations. I had hoped that once the blinds arrived they would make up for it. Unfortunately the service also reflects the quality of the goods. The blinds are badly made, the design of boxing hares is barely visible and just looks like they ran out of paint. The material is flimsy and the overall effect is cheap looking which does not match the cost. I’d strongly advise not to use this company

I was unable to buy on line as impossible to open an account so had to telephone instead. When leaving an order several mugs out of stock so bought what I could. Three times after that various emails to say more items were out of stock! So frustrating! They eventually sent the incorrect order! Won't use them again!

Very poor customer service . Problem I had recently not resolved to my satisfaction.
Also bedding so thin and looks very wrinkled on the bed after a night's sleep. Material very thin

I ordered 2 utensil tidies, they should have been bees on cream with a yellow border . They came back completely white with no border , when I emailed Amy responded and said it does state shading can vary , I would think then that it may be lighter or darker not no border at all just one block colour and a completely different item to the web site picture , still waiting to hear back , disappointed to be so misleading when shopping your website ,

What a terrible customer service! After placing an order, it takes a very long time for them to prepare and send the goods out. Even if you wish to cancel the order before it is packed and shipping has been arranged, cancellation will not be permitted. The customer service assistant will also terminate the online customer support chat at any time.
No more orders from this poor website and business!

Received robin mug as my birthday present from my daughter, but it stained really badly after just couple of days. I have tried everything to remove stains, but nothing worked. Some of my china mugs are about 10 years old and no stains. So this mug that cost £20 which is a lot is very bad quality.

Ordered a dog bed . No inner lining so when my dog was sick it stained and ruined the cushion . Emailed them direct to say it’s not fit for purpose . Was offered 20 % refund . I would not order anything from this company . Shoddy products and poor customer service

I have a number of the fine bone china mugs. I love the designs but they are always tea stained which does not come out in the dishwasher. I have much cheaper mugs which do not do this.

We purchased a Christmas table runner and matching napkins (Robin Green Table Runner & 8 Robin Napkins) which on arrival were lovely and exactly what we wanted. Much to our disappointment after the first use and wash they were totally faded and too embarrassing to reuse. Really poor quality given the price and company brand. Such a shame to have to throw these away after one use, covered in faded white lines. Waste of money.

I ordered bedding which arrived with stains. I contacted them just after they arrived. I was offered 3 options -
1. Keep and get 20% discount - but non returnable if stain remained
2. Get a replacement
3. Return for refund.
The problem is I wouldn’t get a refund until I sent their faulty product back - once received back, then I’d need to wait 5 working days to get money back, which meant I wouldn’t have any bedding for when I needed it. At the end the day, this is their poor quality control, so why should I be wait so long to get my money back?

I purchased some mugs in 2022 and they have now become persistently stained and the glaze seems to have lessened over time. This is very disappointing as these mugs were quite expensive and I expected them to last considerably longer. The Company response is that the staining is to be expected after 2 years and they are not prepared to replace them.

Had stains on brand new white bedding, contacted the company and was only offered 20% refund for bedding that is now unusable. Very disappointed and won’t be buying from there again.

I paid for next day delivery, the order was due to be with me on a Friday however the delivery company failed to comply and I received my order after the weekend. I emailed Sophie Allport late on Friday and received a reply on Saturday morning with an efficient and personal response to the problem. Full postage has been refunded together with a generous discount on a further purchase. SA kept in touch on Monday about delivery.