I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Se mere
Virksomheden har svaret
Karen who dealt with me on the phone was very kind and compassionate as well as providing all the information I needed. Genuinely very impressed by your customer service thank you.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktoplysninger
Lysander House , BS10 7TQ, Bristol, Storbritannien
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
God
650 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great person quick response
3. marts 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very bad
Very bad. No one is offering real help to resolve the matter.
Offering confusing information and passing from o e agency to another. I am still waiting for a resolve.
19. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liliana was very helpful
Liliana was very helpful, she was also very knowledgeable & assist me through the process, first class service
25. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the way Somerset Bridge Insurance has handled my case. I wish I had checked the reviews beforehand, as many customers seem to have had similar negative experiences.
I sincerely hope the government and the relevant regulatory authorities take notice of how customers are being treated. The way this matter has been managed has caused me significant financial and emotional distress.
21. februar 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Liars, thieves and incompetent clowns.
Awful at every possible opportunity. Was involved in a non fault accident, provided three separate independent witnesses, these clowns only bothered to contact one, and immediately went off of the third party's witnesses and found me at fault, despite it being both illogical and an insult to my riding experience. Don't know whether they're just incompetent at their jobs or just too lazy to do it, after all they already had my money, why bother actually uphold their end of the contract we signed?
Oh, forgot to mention, they illegally withheld a refund, despite them themselves telling me I was entitled to it. Lied to by multiple different agents, they missed every deadline and were just truculent and argumentative the whole way through. Had to go to financial ombudsman in the end and shockingly very soon after I got my refund. Still waiting for my apology though and will now be reporting them to trading standards as they're not upholding their end of our contract, which is against the Consumer Rights Act section 36 subsection 4. Do yourselves a favour and stay far away from these idiots.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with the…
I am extremely disappointed with the service I’ve received from Somerset Bridge Insurance.
My claim has been ongoing for over four months, despite me repeatedly chasing for updates. Communication has been poor throughout, and I was left completely in the dark for long periods of time. After months of waiting, I received a call today advising that they intended to close my claim because the third party had apparently said they would contact me directly. No one ever contacted me.
So after four months of delays and me having to constantly follow up, they were prepared to close my claim without ensuring the matter had actually been resolved. What exactly am I paying insurance premiums for?
To make matters worse, I was told that I would need to pursue recovery of my excess myself, as it is “not their loss but theirs.” That is completely unacceptable. The whole purpose of paying for insurance is to have the insurer handle matters on your behalf not to leave you to chase third parties and recover your own money.
Due to the excessive delays, poor communication, and the stress and inconvenience caused, I expect compensation directly from Somerset Bridge Insurance for the time wasted and the mishandling of my claim. This situation has arisen because of their failures, and they should take responsibility for putting it right.
This experience has been a complete waste of my time and money. Based on my experience, I would not recommend this company.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
Please be assured we take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Facing an enormous amount of distress…
Facing an enormous amount of distress and confusion I was place in the hands of a lady called Jade. She listened as I poured my fears and tried to make myself coherent. Within 20 mins I was calmed, very reassured, greatly educated, and extremely well cared for. I don't know what else to say . Brilliant, professional,very human,
17. februar 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Call handler excellent
Call handler extremely helpful. She explained everything very clearly and carefully and was very pleasant and patient
17. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Kind and experienced operator
I had a good conversation with the operator who was kind enough to ensure me that everything will be took in consideration and she was kind enough to explain everything.
At the beginning I was unsure what i need to and what will happen but once we start talking and everything was explained, I calmed down and understood that I be rest assure that the situation will be resolved.
7. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Customer service
After a scam involving my car the customer support team ( Kaci ) was brilliant. Couldn’t fault it
16. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very clear instructions from the claims advisor
Very clear instructions from the claims advisor.
10. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe dealt with my problem…breakdown in severe weather conditions
Chloe dealt with my problem professionally, quickly and with understanding, empathy and consideration. She was a pleasure and calming influence to speak to.
7. februar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that your feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Utterly useless in the event of a claim
Utterly useless in the event of an incident.
Extremely poorly trained claim handlers, poor communication and general incompetence.
You might get a cheap quote but you will pay if you need to deal with a claim.
They are awful, avoid them at all costs.
31. januar 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID AVOID AVOID
My car got stolen over 2 months ago and they are incredibly slow at processing my claim.
I have had to chase them repeatedly to even look at my claim and therefore do their job for them.
I have still been paying for a service I haven’t been able to use thanks to their incompetence.
Totally unacceptable and outrageous!


23. november 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear communication
Prompt and clear communication. Kind and professional, especially when shaken by a road collision.
27. januar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
AVOID Somerset Bridge Insurance
To be quite honest , I'd give them a MINUS 5* .
Though I wouldn't give them the muck off of my shoe .
The saga been going on for 12 weeks . With no resolution in sight .
Being polite as I can be for the ABYSMAL treatment they have given my daughter , since a n other female driver hit her car , trying to jump into a non existent gap on the main road my daughter was driving in a flow of traffic , the woman tried to force her way in from a side road .
This company has made every effort to avoid any resolution on repairing her car and gone to depths of overpricing the repair costs , trying to say it's damaged beyond repair although their own assessor said it was a joke and would repair relatively easy and at less than half these clowns claim , the minute dent and scuff and crack on the edge of the bumper , saying it was a £6,000 repair so even though the car is almost like new they want to write it off and the remaining finance would suck it all up .
Avoid these people at all costs .
3. november 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
An easy and quick response
A quick response. A cheerful and efficient person to speak to.
26. januar 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.