I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Se mere
Virksomheden har svaret
Karen who dealt with me on the phone was very kind and compassionate as well as providing all the information I needed. Genuinely very impressed by your customer service thank you.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktoplysninger
Lysander House , BS10 7TQ, Bristol, Storbritannien
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
God
650 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Pleasant experience
Spoke to Kacey who was very helpful and patient. Explained everything perfectly. Thank you.
6. august 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Prompt and clear and concise…
Prompt and clear and concise explanation of all my options after making a claim after a minor an accident. Dealt with it promptly and all payouts were sorted within a short space of time. Excellent customer service.
21. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Helpfuhelpful above beykneldl
31. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Seb was very professional he is clearly…
Seb was very professional he is clearly very experienced with good interpersonal skills. Seb ensured he understood my experience. Once I shared my circumstances I knew that I wasn’t just a customer on the line but one that’s valued.
30. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I am extremely disappointed with…
I am extremely disappointed with Somerset Bridge. My car was involved in an accident that was 100% NOT my fault. Because the car was written off/unable to be driven, I had to cancel my policy with 11 months remaining.Somerset Bridge is now refusing to refund a single penny of my remaining 11 months of premium, hiding behind unfair policy clauses. They are punishing me—the innocent victim—for an accident caused by someone else. I have paid for a year of service that I am not receiving, and they are pocketing the money.This is a complete lack of empathy and terrible customer service. If you want an insurer that treats you fairly when things go wrong, avoid Somerset Bridge at all costs. Absolute rip-off!The company responds with a standard template, pretending to want to help, but in private conversations, they refuse to refund the money. According to FCA rules, if the accident is not my fault, the loss should be recovered from the at-fault insurer. I'm officially referring the matter to the Financial Ombudsman Service (FOS) and reporting it to Action Fraud, as withholding 11 months of premiums for a service not provided when I was not at fault is blatant customer fraud.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was speaking to Ruby
I was speaking to Ruby . She was very patient & friendly & eased my stress levels. An absolute professional person. Thank you .
27. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Unfit for Purpose
Unfit for purpose. Delayed responses or total silence. Do not have the capacity to deal with number of claims. A complaint to the Ombusdman is imminent. Disgraceful. AVOID AT ALL COSTS.
Note: The Date of Experience below does not allow me to state 4yrs and ongoing, up to today's Date. (23/03/2026)
23. juli 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Great care and service
Alex was extremely professional and knowledgeable in handling my claim, patiently walked me through each steps of the claim process. An excellent example of great customer service.
14. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Exceptional customer service
I spoke to Karon, who was clear and concise. She guided me through the rest of the process and explained things thoroughly, which was greatly appreciated as this was one of the first times I've had to deal with my insurance company.
13. juli 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Unproffesionals ,they don't respect the…
Unproffesionals ,they don't respect the rules
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Spoke to Matt today after my vehicle…
Spoke to Matt today after my vehicle was in a collision and even though my car is possibly being written off his attitude towards customer and how he goes about this is brilliant. the situation was a lot easier to deal with due to how matts customer service skills.
He is real asset to the company
Thanks again
24. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
★☆☆☆☆
★☆☆☆☆
Claim Reference: MT966820
My experience with Somerset Bridge Group has been disappointing due to poor communication and a failure to respond to customer enquiries.
I first contacted them regarding this claim on 27 May 2026 and had to chase for a response on 05 June 2026. I eventually received a reply on 10 June 2026 confirming that their file had been closed and that the incident had been recorded as a non-fault accident.
On 10 June 2026, I emailed again asking a simple question: how I should declare the incident to future insurers and how I could obtain formal confirmation that the claim had been settled. I received no response.
I then sent a further follow-up email on 20 June 2026 asking exactly the same question and again received no response.
The issue is not the outcome of the claim. The issue is the complete lack of communication after the file was closed. Customers should not have to repeatedly chase for answers about how to declare a claim to future insurers or how to obtain proof of settlement.
If a company has time to close a file, it should also have time to answer reasonable follow-up questions from its customers.
Reference: MT966820
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very helpful and understanding of my…
Very helpful and understanding of my situation. Exstreamly compassionate and offered further assistance.
22. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Chloe Turned a Stressful Situation Into a Positive Experience
On Friday morning, I was involved in an accident. The other driver and I initially agreed to handle the matter privately, but given the circumstances, I was understandably worried about whether the repairs would actually be paid for. At the same time, I have been dealing with a lot of personal stress, with my dad currently in hospital and my mum being unwell. As a single parent, the financial impact of vehicle damage is also a significant concern.
As you can imagine, I spent Friday feeling extremely anxious and struggled to sleep that night. On Saturday morning, 20th June, I decided to contact my insurance company and was connected to Chloe.
I cannot praise Chloe highly enough. From the moment she answered the phone, she was kind, patient, reassuring, and incredibly helpful. She went above and beyond to support me, taking the time to listen to my concerns and guide me through the process. Although I was just another customer calling for help, she treated me with genuine care and compassion.
By the end of the call, the anxiety I had been carrying since the accident had significantly eased, and I felt so much better knowing I had someone knowledgeable and supportive helping me. Chloe is a true credit to your company and a real asset to your team. Excellent customer service can make a huge difference during stressful situations, and Chloe did exactly that for me.
I am extremely grateful for her help and professionalism. If there were a way to personally thank her, I would happily do so. Staff members like Chloe are invaluable, and I hope she receives the recognition she deserves.
20. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Amazing
I have had a very difficult time with AX and Chloe has taken the claim over from them, sorted everything out very smoothly so far & been very informative and reassuring that my situation is being treated as urgent. She has been amazing!!
19. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Very pleasant agent who gathered facts…
Very pleasant agent who gathered facts of collision and provided solution for repair
15. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Made me feel so welcome & was extremely…
Made me feel so welcome & was extremely helpful! I was so nervous at first but after a couple minutes I was made to feel at ease.
Flawless service
15. juni 2026
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Pleasantly surprised.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experience. Very efficient, quick responses and paid out no problem. I am actually considering going to the insurance company Skippy when my renewal is due.
Special thanks to Linda who has been a joy to deal with and a true asset to the company.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with one of our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
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