I wanted to make a complaint but was told I cant because I was not a policy holder or got insurance with them, I was the 3rd party. There customer hit my car they denied it but they took full responsi... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I spoke with Jade. She was excellent, covering everything, even including offering support services. She didn't rush or get impatient and did a very professional job. I think she's a model 'te... Se mere
Virksomheden har svaret
Karen who dealt with me on the phone was very kind and compassionate as well as providing all the information I needed. Genuinely very impressed by your customer service thank you.
I have just made a claim against Somerset Bridge after one of their customers drove into boards outside my home. Having read some of the poor reviews I am pleased to say I have had a fantastic experi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We strive to be an innovative, customer- focused insurance group; providing an excellent experience through collaboration and consistently delivering value.
Kontaktoplysninger
Lysander House , BS10 7TQ, Bristol, Storbritannien
- 0344 8409500
- Reviews@sbgl.co.uk
- somersetbridgegroup.com
3,9
God
650 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I Spoke to Tom who was very helpful
I Spoke to Tom who was very helpful, informative and caring!
13. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
A good experience
An upsetting experience was made easier to go through by Toms understanding and professionalism
13. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
10/10 customer service!
I just wanted to say a big thank you to Karon for her outstanding help with my recent car insurance claim following an accident. From the very start, she was incredibly professional, patient, and reassuring—exactly what you need during a stressful time. She explained everything clearly, kept me updated at every stage, and made the whole process feel a lot more manageable.
Her attention to detail and calm, friendly manner genuinely made a difference, and I felt completely looked after. It’s not often you come across someone so helpful and efficient, and I honestly can’t thank her enough.
Cheers, Karon – you’ve been absolutely brilliant.
12. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Assistance
I required supporting assistance from Somerset Bridge Limited and I am extremely happy with the service that was provided. I was assured that company will deal with enquiry on my behalf with best interest intentions.
I strongly recommend SBLN services.
12. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
*AVOID* painfully bad
*AVOID* I've had such a BAD experience with this company I feel that I need to warn others. My named driver was involved in an accident, they told me I was at fault and I accepted it. I have committed DAYS on phone calls/emails and meetings. The case is very straightforward. 3 months on and I am still being HASSLED to provide copies of information I've already provided. They sent round a claims handler who arrived in jeans and a t shirt and had a young girl waiting in the car for him. I think he thought he was a CID officer and that I was up for murder!. He told me I needed to let him take photographs of me so that he could prove to the insurance company that he'd done a face to face meeting! Obviously the insurance company has trust issues with their 'CID officer'. Who knows where my photos will end up! I now have a data security RISK which I never had before dealing with Somerset Bridge. So UNPROFESSIONAL. They've sent me further requests for copies of drivers licences after I've already provided them multiple times. This company are DISORGANISED and UNPROFESSIONAL. They are impossible to deal with. I'm now 3 months on and still being asked for the same information. I WILL NEVER USE THIS COMPANY AGAIN. The small premium saving is not worth the HASSLE.
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I want to thank Danielle
I want to thank Danielle, made everything so easy for me, aided me and very good response time.
11. maj 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thank you very much to the person I spoke with about my new claim
Thank you very much to the person I spoke with about my new claim. Karon was very helpful, nice and so polite and understanding. Very professional
8. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
The person who i delt with was very…
The person who i delt with was very helpful
and informative .
1. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Having had to make my first claim
Having had to make my first claim and under upsetting circumstances ( I had been visiting my cousin who was on end of life care and on my way Home), Tom could not have ben more understanding and helpful and made the process so easy of processing my claim
1. maj 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your interaction with our agents – we understand how stressful being involved in a claim can be and we strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
SCAM COMPANY
30. april 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We do take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dismissed my claim without even speaking to me - 100% my fault!!!!!
Dismissed my claim without even speaking to me. Took a (brief explanation) from another family member on the policy who wasn't even present at the time of the accident. Looked at a few photos sent over and their decision - 100% my fault for pulling out a parking bay. The CCTV show it was clearly the other persons fault (this has been backed up by a police officer). However, they cannot or will not review the CCTV footage. To add insult to injury the 3rd party involved was speeding and on their phone at the time of the accident. I am appalled at this decision and will be taking the matter further. Avoid at all cost
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
My girlfriend had to cancel her…
My girlfriend had to cancel her insurance because of car broke down. They ripped another £121 for a cancellation. It's a company which can take your money. They covered by Go Skippy. Never use them again. AVOID
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously, especially when it comes to your customer service experience. In order for us to improve and develop we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
I was a little apprehensive after…
I was a little apprehensive after reading reviews but honestly I have had such a good and seamless experience. I made a claim via the third party insurance (Go Skippy) I am the non fault driver and my car was taken away for repairs that day and a hire the day after. It only took 3 weeks to get my car repaired and was updated throughout. Thank you so much.
25. marts 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you very much for providing feedback about your interaction with our agents – we strive to provide excellent customer service and are pleased to hear that you have had a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Tom was fantastic and really helpful
Tom was fantastic and really helpful. Absolute credit to your company.
4. april 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with our agent. We understand how stressful being involved in a claim can be and strive to provide excellent customer service. We are pleased to hear that you have had such a good experience with us.
I will ensure that the positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Thanks Tom for your help and kindness
I had an excellent experience working with Tom! He provided fantastic service, walking me through the entire process with patience and clarity. His attention to detail and willingness to help made everything so much easier to understand. Tom went above and beyond to ensure I felt comfortable and informed every step of the way. I truly appreciate his professionalism and dedication to helping me out. Highly recommend!
4. april 2025
Besvarelse fra Somerset Bridge Limited
Hello,
Thank you for providing feedback about your recent interaction with one of our agents. We do understand how stressful being involved in a claim can be and we strive to provide excellent customer service.
We are pleased to hear that you have had such a good experience with us. I will ensure that your positive feedback is passed on to the relevant agent and their manager!
If for any reason, you do need to contact us, you can do so by calling 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Stereo-typical Rip-Off Insurance Company
Contacted them for an emergency windscreen replacement and was give a date in 12 days time. Contacted them a 2nd time to emphasise the nature of the emergency and to try and get an earlier date and they said they would TRY and get back to me by the end of the day. They never, ever, did get back to me, so I organised the next day replacement windscreen through another company. They have now refused my refund claim because I never contacted them a 3rd time to chase them for their lack of action. Stereo-typical rip-off insurance company.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Still waiting after 8 weeks
Still waiting after 8 weeks. In all that time only 1 contact from company that son did not initiate. That was from CoParts who gave assessment value of car which has not been paid. 5 stars to Holly in settlements who son spoke to and she said she would get on to it, that was 2 Fridays ago. She sent email saying her managers would deal with it on the Monday as she only worked Thursdays and Fridays did they? NO , still waiting.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Somerset Bridge Limited
Hello,
Firstly, we aim to provide excellent customer service at all times, and I am sorry that you do not feel we have done so in this instance.
We take all customer feedback seriously especially when it comes to your customer service experience. In order for us to improve and develop, we would like the opportunity to discuss your overall experience with yourself.
You can contact us on 03448409515. Alternatively, if you are unable to call you can always send an email to Reviews@sbgl.co.uk
We look forward to hearing from you.
Yours faithfully,
Somerset Bridge Limited
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.