Solutions Mobility Anmeldelser 

121
TrustScore 5 ud af 5

4,8

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I am delighted with this wheelchair, it is lightweight but also feels robust and the purple colour of the frame is stunning. The chair can fit into the boot of a two seater convertible which is a drea... Se mere

Bedømt til 5 ud af 5 stjerner

Staff at Wheelchair Solutions are kind helpful and dedicated to providing an excellent service. I cannot praise them highly enough. So lucky to have found them. Nothing is too much trouble for this co... Se mere

Bedømt til 5 ud af 5 stjerner

Great experience choosing my first electric chair. The staff let me take my time and experience several chairs and didnt rush me into making any decisions. They were very knowledgeable and understo... Se mere

Bedømt til 4 ud af 5 stjerner

Yes all good from visiting Adam in the showroom, to having a test drive for me to get used to the controls and manoeuvrebility and ordering the scooter. We didn’t opt for the scooter to be delive... Se mere

Virksomhedsoplysninger

  1. Kørestolsbutik
  2. Leverandør af medicinsk udstyr

Oplysningerne kommer fra forskellige eksterne kilder

We specialise in new and nearly new mobility equipment at discounted prices, usually carrying in excess of 90 items in stock at any one time. Located just 2 minutes from junction 28 of the M1 we are open 7 days a week by appointment, and welcome anyone...


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

121 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(121)

37 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Excellent

Excellent, a very friendly and professional service plus a fast and efficient delivery of our order. Thank you.

18. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

They are a lovely crowd to get on and…

They are a lovely crowd to get on and have made me very proud. I had a problem with one I bought they came out that same week as I live far away from them. Suse was beneficial over the phone knew their business and was very polite I will defiantly be using them again in the near future

18. september 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Solutions Mobility are very knowledgable

Solutions Mobility are very knowledgable & helpful.
Very good at assessing your needs and making sure the equipment fits your requirements and size.
They go the extra mile to keep new & old customers happy.
And are a very friendly team of people.
I would highly recommend this company for new & used disabled equipment

9. juli 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

This is a superb scooter

This is a superb scooter, bought to replace my old one which expired after many years of use. This one is half the weight and can be lifted in and out of the car with ease - and even without breaking it apart. The service from Solutions Mobility was also second to none

29. juli 2024
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Unhelpful not interested

Unhelpful Clearly not interested in helping. had to return for refund go elsewhere due to how i was
TREATED
And I was going for a bereavement to my mother at the time and these people knew this.
you did not want to help me it was more than one thing wrong with it you know it was you messed me around you wouldn't give me back my money eBay had to step in for me and help me get my money back from you im talking about the wheelchair

13. februar 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Hi Dale, Thank you for your review. We find your review very unfair. We offered to replace the part that you said had been damaged in transit, you were even provided with a returns label, FOC, but as you never returned the part to us we could not supply a replacement. You went on to leave negative feedback on Ebay that was subsequently removed as you had not followed their returns protocol. We, I in particular, showed you immense compassion as we had a lengthy telephone conversation about your mum, as I had had similar experiences. We would have been more than happy to replace the part you say arrived damaged, however, if you do not return the item, i don't know what is expected of us. With regards to the issue with the wheelchair, there is a set procedure to follow when returning an item on Ebay and your impatience forced ebay to step in. Your were refunded in full dispite the chair being returned damaged.

Bedømt til 5 ud af 5 stjerner

Brilliant company solution mobility

Once again like every time we visit solution mobility we were treated as someone of importance. This time I messed up my wheelchair and when I rang them we were invited down, upon arrival I was treated with a drink and they got on with repairing my chair .I was treated as a king. I recommend this company to my best friends. Anyone in need of a mobility product these are the people to deal with.my son is disabled also we have had 3 chairs from this company and not had any problems.
Thank you solution mobility for your service and kindness.

26. maj 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Thank you Karl, we really appreciate your lovely review. Its always a pleasure dealing with you. You know where we are if you need anything else. x

Bedømt til 5 ud af 5 stjerner

I recently bought my 4th powerchair…

I recently bought my 4th powerchair from solutions mobility. I have never been disappointed in the past. All my previous wheelchairs and spares have been fine.

This latest purchase was a quantum powerchair. I had some issues. These were resolved within a week. All of the team went above and beyond to exchange my wheelchair for a more suitable wheelchair, which was much better.

The customer service is fantastic and the after care is brilliant. Big shout out to Karla, Evie, Jeff, Adam, Sue
and Stuart.

21. februar 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Thanks Sonia, its always a pleasure. x

Bedømt til 5 ud af 5 stjerner

Top service top company!

Wow! Came to the shop and was welcomed by a man called George and a Friendly companion called Saber! They helped me and answered anything I had to ask. Left with a smile on my face and a Powerchair that’ll hopefully last a life time! Second one and counting! +5 recommend

2. januar 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Thanks for your lovely review. I will be sure to give Saber a treat for his part in helping you. I might even do the same for George, lol. Once again thanks

Bedømt til 5 ud af 5 stjerner

Fantastic company

After searching the whole of internet, I visited this company with no idea of what I needed, I just knew I needed a power chair of some kind to make my life easier. The showroom staff took the time to listen to my needs and advised a Salsa M2 Mini. They were very helpful and knowledgeable and didn’t rush me, I couldn’t happier with my purchase, it’s changed my life! .Thank you to the guys and girls at Solutions Mobility! Amazing service!
Many thanks Shirley smith :)

13. januar 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Hi Shirley, Thank you for your lovely review. It was pleasure doing business with you. I will make sure everyone is told of your lovely comments. Kind Regards

Bedømt til 5 ud af 5 stjerner

Fantastic company, can't praise them enough

Everyone at this company have been nothing short of brilliant and very patient with me. Their knowledge is second to none. If you are looking for anything regarding mobility please contact these guys, you won't be disappointed. Fantastic company and service, thanks again.

10. januar 2023
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Hi Jason, Thank you for your review. It was a pleasure meeting you all and the pup, and we are glad you are happy with your purchase. if you need any help in the future feel free to contact us again. Take care

Bedømt til 5 ud af 5 stjerner

Excellent Custom Service

I recently purchase a Rascal P327XL Power Wheelchair from Solutions Mobility and I can’t fault the customer service, it was excellent. I would give them % 100.

Sue and Steve are so lovely and very helpful because I couldn’t remember the measure of my door frames, so they brought out 4 Power Wheelchairs to Lincoln to me try out around my house. The man, Jeoff who bought the chairs, he was so lovely and very helpful to me because he sorted my new chair for my needs and he couldn’t do more enough to help.

I will be buying off them again.

Thank you so much for all yours help.

4. maj 2022
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

BEST BY FAR

Was assisted by an excellent guy called Zach who was very knowledgeable and keen to help...had my new part with me in less than 24hrs...that's what I call top service.

14. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Absolutely excellent company

Absolutely excellent company so glad I found them I purchased a great scooter the best one I’ve had by far. The customer service is superb also. Can’t thank you all enough. Made an ill young man very happy.

5. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Superb company!

One of the best companies I have ever dealt with. Had a problem with an order placed with them. Once the problem was identified, did everything to resolve the situation. Staff were superb and would highly recommend the company to anyone.

3. oktober 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

A company who cares!

There is one word in our English language which defines Solutions Mobility - CARE. They care about people: how some some of us struggle with life; how costly it can be obtaining help with those struggles; and the need to know that if something goes wrong with that help, there’s someone we can call on. Put simply, they care about their customers. I recently had a problem with a pre-loved electric wheelchair I’d bought from them. A phone call with Karla gave me an assurance that the problem would be sorted so that I was up and running again as quickly as possible. And it was, just 3 days later. If you need help getting around, and are looking for a company who are friendly, helpful, efficient, and who care, get in touch with Solutions Mobility.

15. september 2021
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Thank you Stuart for your kind words. Excellent customer service is our priority and we are glad you have found that with us. Take care and if you need anything else please feel free to contact us again.

Bedømt til 5 ud af 5 stjerner

Fab Family ran Company, who definitely care

We found you on the internet whilst trying to find anywhere still giving demonstrations on Powerchairs (due to COVID-19 still being an issue) who were close by. Dad rang up and the lady he spoke couldn’t have been any more helpful.

The day we came to your shop we were met by George, he talked us through/showed us around the Pride Jazzy Air 2 and the Quantum Edge Q6 iLevel.

His product knowledge on both powerchairs was outstanding. He then carried out a physical demo and answered all of our questions for both chairs.

Although the whole time George was very professional and polite, he was also Friendly, easy to talk to and approachable - I suffer from Anxiety, George made me feel at ease almost straight away. As you can imagine this for me is a thumbs up straight away.

We paid for the Quantum Q6 there and then, we didn’t need to think about it - plus as I said George told us everything we needed to know.

Once the transaction was complete George then explained what would happen next. My Dad had to nip to the bank first, & Mum and I waited at the shop (as I had my ESA Dog with me too) - George even offered us drinks whilst we waited which was a nice touch.

We also met Carla who came to do the paperwork side with us - again absolutely lovely lady. Although she stayed professional and polite - just like George, Carla was also Friendly and easy to talk too.

We have to say George is an absolute asset to your company, from the way he holds himself/comes across, his Customer Service Skills & the knowledge he holds is incredible - it wasn’t a surprise to find out that this is a family Company, (he is part of that family) and obviously very proud of their Company too.

As for the Powerchair - I managed to get the exact chair I wanted/needed for around a Quarter of the RRP. Nothing at all wrong with it - still has the stickers on the screens and only a couple of miles done too! And the best part - feels like I am sitting on air!!

Thank you so much for helping finally get what I’ve needed for so long! I would have no issue highly recommending you to anyone and everyone.

30. august 2021
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

100% recommendation for solutions mobility

I can honestly say this company have been incredible in all ways from the first time we talked on the phone pre purchase to almost a year later. My power wheelchair has just returned home after solutions did some adaptions on it for me. I am over the moon with it and cannot recommend them any higher. All staff are friendly, approachable, caring, helpful and kind. They work so hard to give the best service and sell only top quality products. They sell, repair and adapt at a very reasonable price and no question/request seems an issue for them. I can truthfully say that I will never go elsewhere now for my electric wheelchairs, regardless of where in the country I go. It is so nice to use a company that I have trust and faith in.

27. juli 2021
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

Unhelpful and rude

Unhelpful and rude. Clearly not genuinely interested in helping. Decided to go elsewhere due to how we were dealt with.

15. juli 2021
Uopfordret anmeldelse
Bedømt til 2 ud af 5 stjerner

Not so great

Initially, they seemed good and I was very pleased. But then issues started occurring. I have had two chairs from solutions mobility, and both have had serious battery problems. The batteries on both chairs failed within months of getting them. I have had my current chair for five years and have had four sets of new batteries, despite following the manufacturers guide on charging my chair very closely. The same has happened to a friend of mine who bought a wheelchair from them.

My suspicion is that they are increasing the speed of the wheelchairs which is eating up the battering and making them fail, but I have no way to prove this as they've been very unwilling to investigate whats actually going on.

Be very careful - I'd recommend staying away from this company.

10. juli 2021
Uopfordret anmeldelse
Solutions Mobility-logo

Besvarelse fra Solutions Mobility

Hi Hannah Mugatroyd, Thank you for your review. We’re sorry to hear you were less than satisfied.
Many factors can affect batteries. This can be down to user weight, wear and tear, charging and useage etc. If you have various electrical options this can also drain batteries quicker than usual.
As you purchased the chair from us 5 years ago we are unable to pass judgement on the chair in its present state. Regular maintenance and services are recommended to maintain the product. Consider replacing the motor brushes, this should can be done during annual services.
We would be more than happy to perform a service for you. Just contact us on 07875 295500 and book an appointment to bring your chair in.
Kind Regards Sue

Dette er Trustpilot

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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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