Solar Scooters Anmeldelser 852

Massive fee for a refused delivery due to unforeseen financial circumstances, not understanding at all proceeded to charge me more than half of the 1st of what the initial klarna payment was, they kept the fee real hush too as if I'd known it was damn near £200 for a return I would've kept the item and sold it to repay the plan. Not gonna say they are dodgy or anything I have another scooter from them from years ago that still works but I will never deal with them again they made my financial situation worse when all they had to do was issue a full refund and assume the cost of refusals which are part of every trustworthy businesses model as they pay insurance for it if they are reputable. If id known they were so heartless I would've returned the favor, kept the scooter and never paid the remaining installments on the klarna plan.

Thieving scammers!! Don’t get me wrong the staff are amazing, it’s the money grabbbing scammer of a manager/owner you have to watch out for!! I had upgraded brakes out on my solar P1 3.0 by another scooter firm closer to home, now. before I had the brakes changed I had an error come up E01 meaning there was an issue with a motor and it was very clear that the error was with the rear motor, however I already had the brakes booked to be done so I had them changed from the cheap Chinese pony that come as standard on these machines. The owner manager then said it was the brakes that had cause the issue and hid behind this bs making the warranty void!! Although solar USA the main company agreed changing the brakes would not void the warranty and also would not damage the motor!! They then forced me to pay via either cash or bank transfer because as they stated ‘their card machine was not working’ this was a lie! How do I know this you may wonder, well I called zettle and pretended to be from solar hr, they assured me there was no current issues with the card reader. So after having no choice but to pay nearly £400 by bank transfer I am currently waiting for the court application to go through to get justice from this absolute crook!! Also I should note forcing a payment out of someone under duress is a criminal offence also which I will happily follow through after the court issue is sorted 😁

Save yourselves the agg guys and girls DO NOT ever buy from solar, save yourselves pennies and get something like a dualtron 👍 we’ve had nothing but issues since we bought the dam things (me and friend bought at pretty much the same time) ohh and here’s the real kicker…. They replaced the brakes that had been put on by the other firm but not with new brakes they used all used second hand $h1t covered in dings and scrapes!! Also the second kicker…. My friend has now also got the dreaded E01 error code come up!!

Again

DO NOT BUY THIS CHEAP CHINESE PONY!!

You’ll get mugged off and scammed, just to add we’ve had nothing but problem after problem after problem since buying, going from brakes failing, melted wires inside the deck, bolts coming lose that shouldn’t and more error codes than you’d find on a windows 95 pc 😂

I have hundreds of pictures of anybody I’d interested

Great service, quick delivery

I have had a couple issues with my scooter and the staff that have emailed has been really helpful and getting my problems sorted as soon as possible. I am impressed with the quick responses and the time taken to make the customer happy. I must say the services I have had from solar is 100x better than the service I had from previous scooter company (Iscooter). And my scooter rides like a dream now no issues

The p1 3.0 is probably one of the best things I have bought for transport. Having to take buses from point a to be can be so frustrating and can easily run up in price overtime. Buying this scooter .means I no longer have to worry about it. With good distance and battery life performs very well.

Locking is easy although not straight forward, there are not specific places to lock it so I took a chain and wrapped it around the neck of the scooter tight as to not allow wiggle.

Fantastic service delivered on time and support is amazing.

Incredible bike

Ordered my new solar p1 pro scooter on a Monday and 22 hours later it was delivered, absolutely brilliant service.
It's so easy to order on line and l do know from previous experience that if you need any technical support they're on the ball and are more than happy to help.
As for their electric scooters they are the best scooter on the market, so buy with confidence 😀

Easy to order, and my scooter arrived super quick and I’m very pleased with it so much fun. Not a cheap product by far but you get a great scooter. The only thing I would like is a slightly tighter handlebar. The height adjustable system gives a slight wiggle and with a scooter this powerful I would prefer it to be solid but understand that the height might not be suitable for everyone.

I had an issue with my solar scooter. The tech team responded quickly and pointed me in the right direction. Their instructions were simple and direct. They remedied a frustrating situation for me with ease. Thank you.

Outstanding services.
The Main key of this amazing services was the comunication.

Every single email I sent to them I had replay strait away.

I have receive advice feed back of every single step they do on the shop floor.

They keep me informed by email from the day they receive the scooter and the day they delivered the scooter to me.
With the pictures.

The service I have received from solar scooter was superb.
No damage, all well protected, quality, speed, communication, and knowledge.

For me the comunication is the key of every successful business and solar scooter have demonstrated all that during all the process they had my scooter for repair.

There standers of work are on higher level.
That's for sure.

Thanks very much.
You definitely demonstrated that you are trustworthy.

Customer
Jorge Gomes

I've given solar scooters bad reviews in the past however as time's gone on and the fact that they've honored my warranty on a few occasions now I have no choice but to give them five stars I've had some ups and downs with my scooter but they've always managed to rectify the problem I've been quite impatient at times however it's been times when I've needed the scooter most that it has failed me however they've always made it right in the end with a little bit of confrontation and arguments but they have always fixed the problem therefore I would say that if you're going to buy a scooter from solar scooters just have a bit more patience with the company and the company will get things right

Quick delivery good product

I own this scooter for a few years now and there’s no issues whatsoever. Had a little problem caused by me but guys from customer service helped me to resolve the issue. Great customer service and great scooters. Thank you very much.

I honestly can’t stress this enough, but absolute TOP TIER customer service. Scooter & accessories came the next working day, incredibly fast delivery. I did have a slight problem regarding my scooter, but I’m not mechanically minded in the slightest, so I got in touch and the team at Solar diagnosed the issue via video for me, and then advised what some potential solutions would be. They took time out of their day to create some step by step video tutorials for me to follow and my scooter is back in tip top condition. Very fast response to emails made it all incredibly stress free and I didn’t have to miss a single day of riding. Thanks Solar 💜

Great customer service, always gives fast email response and very helpful.

Brilliant company. I got my solar eq It's been a brilliant scooter. Well built and stable daily commute had 41mph the customer service from solar is amazing even after hours they will help you and beyond recent visited to solar west Drayton for a upgrade on MTB handlebars conversion the guys are amazing and Very knowledgeable assisting to every question U can ask overall for me is Been 10/10 and will repurchase again in future

Didn’t come with any new bolts and as a company you don’t look after customers with warranty. The packaging was at-least safe, I was surprised at that as the quality of customer service has been unsatisfactory.

Purchased 2 scooters from these guys now, both very good scooters and customer service is top notch!!

I have had a few instances where my scooter has needed a bit of fixing. Quality product however even better service. They are super quick to get back to you and provide you diagnosis free of charge and steps to fix your scooter with bespoke videos on how to fix the issue instantly. The support team are the best I have come across to date. Keep up the good work!

Fast delivery, well packaged. Love the scooter apart from the front light . It's a bit flimsy .