Contacted Solar Tech about my Givenergy battery storage system that wasn't working. Battery status was "idle". Given the company Givenergy had gone bust, I need independent quality technical help. Ver... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ron took me through a diagnostic to confirm my GivEnergy Inverter had a fault. A common one as it turns out with the AC Inverter. As GivEnergy is defunct there is no immediate fix, aside from sourcing... Se mere
What a fantastic service. Had my fault diagnosed within minutes and actually managed to resolve the issue remotely within a few minutes more. This guy is like a “Solar Batman” helping consumers fix th... Se mere
I have a GivEnergy system consisting of two batteries, two inverters and a controlling EMS (Energy Management System) which has not worked since Nov 2025. After six months I discovered Solar Tech... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Solar Tech Support (STS) is an independent, engineer-led solar diagnostics and repair company serving customers across the UK. We're not a call centre and we're not tied to any installer or manufacturer — we provide impartial, evidence-based fault diagnosis and repair for all major solar inverter and battery brands. Founded by an electronic engineer with hands-on experience as Technical Director at one of the UK's largest renewable energy companies, STS brings real engineering expertise to every case. Most faults are diagnosed remotely within 30 minutes, saving time and money. We support over 20 brands including GivEnergy, SolarEdge, Sunsynk, Growatt, Huawei, Enphase and more. Our services range from remote diagnostics and health checks to on-site repair, inverter replacement, emergency response and ongoing maintenance plans. We also specialise in helping homeowners who've bought a house with an existing solar system, or whose original installer has gone bust — recovering monitoring access, rebuilding documentation and supporting warranty claims. Yorkshire-based with UK-wide remote support. Transparent pricing, written engineer reports and no unnecessary call-outs.
Kontaktoplysninger
4,7
Fremragende
24 anmeldelser
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Life after Giv(up)Energy!
I can add to the list of customers who had already 'given up' on GivEnergy due to their appalling customer service, and that was before they went into administration (their Trustpilot reviews don't lie!). So you can imagine my desperation when, having changed my ISP and my Inverter, predictably, proving to be the only device that didn't connect automatically to my new network, I found zero prospect of any customer support with GivEnergy having called in the administrators just five days earlier! The salvation came from Solar Tech Support. My IT advisor stumbled across their web site and some very helpful tips for beleaguered GivEnergy customers, as well as an offer to provide direct assistance. Nothing ventured, I decided to drop them an E-Mail, with very low expectations based on my experience of GivEnergy customer support. Within an hour Ron had responded with some pin point advice, and after a few exchanges of E-Mails he had nailed the problem, enabling the combined efforts of my IT advisor and solar installer to resolve it and reconnect my reluctant inverter to the ether!
Thank you Solar Tech Support, and Ron in particular, for coming to the aid of a deserted and despondent GivEnergy customer. I can't thank you enough for your expert and razor sharp advice, and first class customer service, even though I wasn't officially a customer! I will certainly revert to you with inevitable future issues with my GivEnergy installation, and now that I know there is someone out there who will respond to calls for assistance, unlike the supplier themselves even when they were solvent!
23. april 2026
Uopfordret anmeldelse
Excellent Service (GivEnergy lifesavers)
This company are a rare gem, I had a very unusual problem following a failed firmware upgrade on my GivEnergy kit. I then found out GivEnergy were in administration and had dismissed all their support staff!
None of the usual fixes to try and restore my inverter comms would work, and I looked everywhere, forums, GivEnergy youtube support videos - even AI couldn't figure it out.
My installer was talking about huge sums for system replacements, and being vague / evasive about if they'd even install replacement GivEnergy inverter.
Enter Solar Tech Support, reassuring and knowledgeable from the very start, I've learnt loads about my solar system though the friendly chat while my engineer worked as he diagnosed the problem and figured out a fix procedure that I've not found anywhere else - amazing .
If you need solar system repairs - especially if you like me have been left high and dry by GivEnergy, I cannot recommend this company enough. Give them a call.
21. april 2026
Uopfordret anmeldelse
On line support - the best!
I sent a message on their website regarding a problem I have on my Givenergy system. Although not supplied by Ronald, I thought it was worth an email. Within the hour on a Saturday, he phoned and we discussed the problem. He logged in remotely and gave excellent advice. I'm too far away for his on-site help but he did diagnose the problem and was happy also to chat through my thoughts about an upcoming solar/battery install I'm planning. Great bloke.... if only he was nearer!
11. april 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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