Shipping was quick, and the jupiter vibrator works exactly as should. Sohimi customer support was extremely helpful when we had an issue with our toy, but it got swiftly resolved. So far no issues, th... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought a stroker from Sohimi last year, and it's called ELIZA hands free masturbator. Eliza was the first hands free masturbator I've ever bought and wow...it was amazing! Discreet shipping, no obv... Se mere
Received faulty product and they would not give refund even when their site says, "30 days to change your mind, free returns." Had to dispute charges through PayPal and my credit card. PayPal gave me... Se mere
Virksomheden har svaret
Update on Nov 02,2025. Sohimi reached out to me after seeing the review in order to rectify the issue, and was able to determine a factory defect in the toy.. they immediately shipped a new toy... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sohimi is an online intimate wellness retailer offering vibrators, male masturbators, couples’ products, lubricants, and related accessories. Our website is designed to help adults compare products using published specifications, care guidance, shipping information, return conditions, warranty terms, and customer feedback before ordering. For standard products, inventory is separated by fulfillment region to make delivery estimates more predictable and reduce unexpected transfers between warehouses. Clearance, final-sale, or other specifically identified products may ship from another warehouse when this is disclosed on the product page before checkout. Availability and delivery estimates can vary by destination and product. Orders are sent in discreet outer packaging. Customers can review the current Shipping Policy, Refund Policy, warranty information, Privacy Policy, and billing information on sohimi.com. The product specifications and eligibility conditions shown on the relevant product or policy page apply to each order. Customers should review the current terms before purchasing because promotions and eligibility conditions may change. Our review history includes both positive and negative customer feedback. Sohimi does not create, buy, or rewrite customer reviews to change their rating or sentiment. We use customer feedback, including complaints about delivery, to identify operational problems and improve our fulfillment process. For questions about an order, delivery, return eligibility, warranty support, or product information, contact support-us@sohimi.com. Please include your order number when contacting support so the team can locate the order and respond more efficiently.
Kontaktoplysninger
1107 S Westwood Ave, Addison, IL, 60101, USA
- +1 (419) 561-5697
- support-us@sohimi.com
- sohimi.com
3,6
Middel
149 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast ship and quality products
30. august 2026
Received wrong Item!
3. september 2026
Besvarelse fra Sohimi
Thank you for bringing this to our attention, and we are sincerely sorry for the frustration caused by receiving the wrong item!
We take order accuracy very seriously, and we fully agree—you should never have to pay extra for a fulfillment error. If the wrong item was dispatched, we will absolutely make this right by issuing a 100% full refund or sending the correct product immediately at no additional cost.
To help us verify this with our shipping team and process your resolution right away, please respond to our message on PayPal (or email us at support-us@sohimi.com) with a photo of the item received and the shipping label on the box.
We are actively monitoring your PayPal case and will resolve this for you as quickly as possible. Thank you for your patience!
Kind customer support!
Shipping was quick, and the jupiter vibrator works exactly as should. Sohimi customer support was extremely helpful when we had an issue with our toy, but it got swiftly resolved. So far no issues, thank you! :)
15. juli 2026
Uopfordret anmeldelse
Don’t use this site ordered item told…
Don’t use this site ordered item told out of stock and to choose another item only problem can’t get in touch with them every time I try to contact them Mail says can’t deliver can’t phone don’t use them go to a trusted firm
22. august 2026
Uopfordret anmeldelse
Besvarelse fra Sohimi
Hi Robert,
Thank you for your update! We are glad to inform you that, as requested, we have successfully swapped your out-of-stock item for the BLACKWIND.
Your order has been updated, and our team is preparing it for immediate dispatch. You will receive a fresh confirmation email with tracking details as soon as the package ships.
We deeply apologize for the initial stock issue and the communication delay over the weekend, but we are grateful for your patience and cooperation in letting us make things right.
Please feel free to reach out to us at (support-us@sohimi.com) if you need any further assistance. Enjoy your new product!
Delivery was great didn't take long and…
Delivery was great didn't take long and product was easy to setup and use. No complaints so far
3. august 2026
The units vacuum/suction feature…
The units vacuum/suction feature stopped working after 5 uses. Not happy.
29. juli 2026
Besvarelse fra Sohimi
Thank you for sharing your feedback. We are sincerely sorry to hear that the vacuum/suction feature stopped working after only a few uses. This is certainly not the quality experience we aim to deliver.
We would love the opportunity to make this right for you immediately. Please reach out to our support team at support-us@sohimi.com with your order number and details. We will gladly arrange a replacement or assist you with a solution right away.
Besvarelse fra Sohimi
Thank you for sharing your feedback with us, and we sincerely apologize for any frustration caused by the waiting time.
We looked into your order details and can confirm that your package was dispatched on July 30th and marked as delivered on August 9th. While cross-border/standard shipping usually takes around 7–10 days, we completely understand that waiting for a order can feel long, and we are always striving to make our delivery faster.
We truly appreciate your patience and your business. If there is anything else we can assist you with regarding your order, please feel free to reach out to our support team at support-us@sohimi.com
Surprisingly Realistic and Powerful!
I’ve tried several male masturbators before, but this one truly stands out in both design and overall performance. From the moment I opened the package, it felt well-made and carefully engineered.
What impressed me most is the combination of thrusting and suction. This isn’t just a basic stroker—the movement feels dynamic and delivers a much more lifelike experience.
I also like how easy it is to switch between different modes depending on my mood. Sometimes I prefer a slower, more controlled experience, while other times the stronger setting delivers a much more intense and satisfying feeling.
The sleeve is soft and realistic, with just the right amount of texture to keep things engaging without being overwhelming.
Cleaning is simple as the sleeve can be removed, which is a big advantage for regular use.
Overall, this product exceeded my expectations. It offers a great balance of power, versatility, and realism that many others lack. I would definitely recommend it to anyone looking for an upgrade.
21. juli 2026
Uopfordret anmeldelse
Impressed with Sohimi
I absolutely loved the toy that I received! I was worried at first ordering, but the customer service reps answered all my questions. I especially love how quick Sohimi was too ship out.
21. juli 2026
Uopfordret anmeldelse
No refund granted for faulty product
Product arrived defective, requested a refund and never received one, let alone an email back
30. juni 2026
Besvarelse fra Sohimi
To help our technical team pinpoint the issue and provide a quick solution, could you please record a short video showing the problem to our Support team, support-us@sohimi.com? Specifically, a clip of the toy's reaction would be extremely helpful. This will save us time in diagnosing the cause and getting you back to enjoying your toy.
Great Shopping Experience! …
The selection was easy to look through and shipping time was fast! The item seems to be exactly as advertised!
1. juli 2026
My go-to place for adult toys and…
My go-to place for adult toys and products. They offer a wide range of options for both men and women and their customer service has always been top notch.
1. juni 2026
Overall good experience
Overall good experience, shipping could have been faster. You should generate an email when an item ships. I have no complaints and would shop with you again
1. juni 2026
Besvarelse fra Sohimi
Thank you so much for your positive review and for sharing your overall good experience with us! We are thrilled to hear that you would shop with us again.
Regarding the shipping notification, we actually do have an automated system that emails the tracking details as soon as an item leaves our warehouse. We are so sorry that this email didn't make it to you this time—sometimes our system emails can accidentally get filtered into the Spam or Promotions folder.
We are actively checking our system to ensure this doesn't happen again. For your future orders, please feel free to whitelist our email address, or check your spam folder if you don't see the tracking info.
Thank you again for your valuable feedback, and we look forward to serving you even better next time!
The toy worked when rectum was wet…
The toy worked when rectum was wet once. Then when rectum was dry, it does not penetrate! Only one mode noted on the app.
27. maj 2026
Besvarelse fra Sohimi
We are very sorry to hear that the toy did not meet your expectations. Quality and customer experience are highly valued at our brand. We would love to know more details to see how we can assist you with a replacement or a solution. Please reach out to us at support-us@sohimi.com with your order details. Thank you for helping us improve.
great products for good price
great products for good price. customer service handled a lost package (post office issue) correctly. recommend
12. maj 2026
Uopfordret anmeldelse
Good so far!
Purchased two items. They came quickly. Seem to be very good material. Enjoyed them so far ;-P
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sohimi
Thank you for sharing your feedback. We are truly sorry to hear that you found the product difficult to use. Our goal is to create high-quality, user-friendly products, and it is disappointing to learn that we missed the mark for you.
We would love to learn more about what made the toy difficult so we can assist you better or provide some tips on how to get the best results. Please reach out to our support team at support-us@sohimi.com at your earliest convenience.
We are committed to making this right for you.
Everything was great!
1. april 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.