SoftwareLicense4U Anmeldelser 8.470

Niet werkende codes. Na wat onderzoek zie ik dat Smartphonia BV failliet is verklaard. Dit komt enkele maanden nadat een rechtszaak die Microsoft heeft aangespannen is verloren door Smartphonia BV. De activiteiten worden nu voortgezet onder J&W Softwaremanagement BV op Curaçao maar dat is dezelfde eigenaar van het voormalige Smartphonia BV. Mijn conclusie is dat het gaat om niet rechtmatig verkregen licenties waarbij Microsoft ernstig wordt benadeeld. Werk daar niet aan mee en bestel hier dus niet!

ORDER NUMBER [Order #19842]
I have sent at least 10 emails along with emails to tech support, NO RESPONSE
I have notified my bank that you were UNABLE to supply a key code and download link

(December 4, 2022)
i ORDERED my windows 10 pro AND after 15 HOURS, I have yet to receive a download link or key code. I have sent at least 10 emails BEGGING FOR HELP>
I have ordered over 20 key codes and this is the last ONE I WILL ORDER
I have notified my bank 🏦 to reverse charge.

Bought two keys and MS report they have all ready been used. Sent multiple emails and "supprt" requests and not heard anything back from the company.

I WOULD NOT recommend buying anything from this company their warranty isn't worth anything

Guarantee
With SoftwareLicense4U you retain the right to warranty.

If a digital key does not work, SoftwareLicense4U provides a replacement working key

They recommended me the Softwarelicense4u site to buy the activation codes of the programs I use, I bought a code as a test and it worked, when I put it in the program if it is activated.

Ordered 12 office 2016 keys and 4 of them are not working, but when reporting the issue softwarelicense4u is not available, no e-mail no phone only one contact form. even when filling in the contact form many times i didn't even received a response. I have been a customer of softwarelicense4u for a long time and always was satisfied, the last year however i had very bad experiences, i cannot even call bad support because there is no support at all.

Update: After ordering i got an e-mail without a code, send a message but the messaging system doen't give feedback so i taught it was a scam. So i send a few messages and a negative review.

Just got a message with the ordered code and its working. Thank you.

MS office 2021 besteld en tevens betaald installatie gedaan code gebruikt
Na dat allemaal krijg ik continu te zien dat deze al vaker is gebruikt
Daarna nog geprobeerd om het via de telefoon te doen.
Ook niet gelukt dus baal hier wel van .
Ik hoop dat ik nog een respons krijg hierop maar heb mijn ????????? .
beetje veel boos'

klaas

Ik heb eindelijk een mail met een link gekregen , die instructies opgevolgd en uitgevoerd.
Dit allemaal gedaan te hebben is het gelukt .
Ben gelukkig dat dit opgelost is vandaar een andere review.
Ondanks is het jammer dat er zoveel mail verkeer nodig is, maar ik ben nu weer blij dat het werkt top

Aangekocht een licentie voor Office Pro 2021.
Geen license key ontvangen. Geen informatie waar de software is te downloaden. Diverse keren aangeschreven hierover, maar er komt geen enkele reactie.

Update:
Ik heb inderdaad een reactie ontvangen met excuses dat er van alles mis ging. Ook heb ik nu de licentiesleutel gekregen, na maar weer een mail. Ik weet niet of de review hier geholpen heeft om het uiteindelijk voor elkaar te krijgen.
Ik zal mijn beoordeling aanpassen, het is achteraf gezien niet nep, maar erg professioneel is het niet, zoals gesuggereerd. Dus maak ik er 3 sterren van en zal oplichting weghalen. Maar een ernstige aanbeveling is wel om beter met de klanten om te gaan, anders krijg je dit soort reviews en dat is niet goed voor je bedrijf.

I've given SwL4U two stars based on the ease of the initial transaction. And that's where the 'happy' stops.

On November 2, 2022 I purchased Office 2021 Pro Plus. The receipt and promised key were in my email five minutes later, as they usually are. When I attempted to install the product, it bombed Online Authentication -and- the automatic Telephone Authentication. I rang off because I didn't have time to sit on hold and wait for a tech.

When I got a bit of time, I popped off a note to Support (the widget worked for me, then) with a screenshot of the error I'd gotten ('token_not_found') and went back to work. Support got back to me on their work cycle with this:
"Please try the license with the normal installation. This page has the original downloads." (and the corresponding URL)

So I uninstalled and rebooted and reinstalled exactly as specified. Again, it failed Online Authentication. Again it failed auto Telephone Authentication. This time I waited for a technician to come on the line. Spent an eternity reading codes to him, and finally was told that the key that I was attempting to use was an Enterprise level key, and would not work for a solo installation. I thanked him and hung up the phone, and pulled the Support widget back up and informed them of the mix up, requesting a new key.

Support never responded. I waited about a week, and sent in another missive to Support. Again, no response. Another three days, same deal. And still no response. And now the Support widget will no longer even load for me (unsure whether I have been blocked or if it is damaged).

Why won't Support fix this?
__________________________________

11/18/2022 Update:
And lo, contact from Support! With another key no less. Perhaps this mess can be salvaged after all. We shall see what THIS one does . . .

no answers , asked tried all but no answers

Some others on Truspilot say the same.
It looks like this is not the same company as before and does not supply correct codes and no reaction to mail/supportform/chat etc. Trying to contact for 4 days now but eventhough they mention 7 days support no reaction.

The etrusted shops logo is not clickable and the name is nowhere to be found on the etusted site. Fake ?

Here on trustpilot you see a lot of positive reviews after a bad one and het average score stays good this way. Review from google are almost all bad.

Before i had no problem but this is bad. It looks like it went wrong somewhere mid 2022
Addresses in the Netherlands on 2 places and now Curacao.

1. I replied on my order for support, reaction we do not use mail, go to chat
2. No chat icon to be found only a webform.
3. Filled in 2 webforms,
4. On Sunday I say the webform icon change to chat, but after filling in all again no reaction and on top it states we are not available
5. The I send another mail to the extension “Freshdesk” mentioned at replies on Trustpilot, but also no reaction
6. On Tuesday I have again the chat and now it states we normally reply in a working day, it is a chat, do I leave my PC on for a day? No respons after 7 hours.

I google my supplied last 5 digits code and quess what It has already been used in 2020

Today (16-11) new email with Black Friday deals and promise to contact in 1-2 working days :-(

Today (24-11) i can see this board has been read but i still do not have heard anything. Yesterday i found another solution so only money back would be sufficient now, but how to ask if there is no contact :-(
Today (25-11) I received a reply on my my original mail from 12-11 with a new code. So my stars are 2 up and the title changed. But i now have a key that i will not use for an X period. I already bought another. And i cannot test the code also because then it will be used .

Overall . If you order you must hope the key works. If not you will become in a downwards spriral of Emailadresses/Chats and frustration from tne Aftersales.
If you are relaxed and can wait 1 month for correct code yoy can try, windows allows a certai period not activating.

License didn't work, and they don't respond to the help widget or emails. They don't even send back an email confirming that they've received it, or an estimated response time. Not going to use them again if they're this bad at support. Very angry.

Purchased a Windows 10 Pro retail key from SoftwareLicense4U on 11 November.
Tried to activate the software on 14th November and was told by Microsoft that the License could not be activated as the key was invalid. Tried to contact SoftwareLicense4U via Facebook, the website "Help" Icon and the support email address without any response.
I previously purchased a lot of software licenses from them in the past, but they seem to be very unreliable now.
If I don't get a response, I will contact my card company and dispute the payment.

bestelling geplaatst. Na de betaling ging er iets mis met de internetverbinding waardoor ik niet terugkeerde naar de site. Wel betaald, geen code. Meerdere malen contact gezocht. Uiteindelijk een reactie met verzoek om betaling aan te tonen. Daarna niets meer vernomen. Ondanks herhaaldelijk aandringen.
Slechte klantenservice. Ik zal niemand dit bedrijf aanraden.
Er zijn zeer goede alternatieven.

It's a good site to have opportunity to use licensed programs. I highly recommend it!

Na meer dan 5 maanden nog steeds geen geld terug. Ondanks beloftes. Product werkt niet, maar geld houden ze gewoon! Niet vertrouwen. Nooit vertrouwen! Hallo Softwarelice4u,

I ordered a office 2021 license. I only received the license for office and it didn’t work. No response from their widget and email. I’ve used them in the past with no issues. Can someone contact me

EEN GEWAARSCHUWD MENS GELDT VOOR TWEE! PURE OPLICHTING!!!
Een online bestelling geplaatst, waarbij je direct je download met licentie via de mail zou ontvangen. Echter ontvang je wel een factuur maar geen download bestand. Je kunt het bedrijf niet bereiken. Enkel met een mail, maar dan ontvang je direct een mail terug dat ze deze niet gaan beantwoorden.

I ordered from them before but this time it took a lot longer than the advertised 5 minutes to receive the keys. When the keys came they would not work. Not with online activation, not with telephone activation. The keys had been used before. I filed a complaint with screenshots of error message but got no response at all. Cost me euo 150 for 2 non-working keys. I will not use them again.

Update 4/11/2022: still no response and still faulty non-working keys even though I submitted my complaint again. Notice the difference in english language between the positive reviews and the negative reviews? Do they sell good keys only to certain parts of the world or are those recent positive reviews fake…..?

Response time was outstanding, and solution was effective after opening the case related to a problem with the installation ID.