Sofology - Orpington Anmeldelser 2.096

It was nice to be in a store without salespeople jumping on you straightaway. The young lady who served us was very informative, efficient and smiley. A smile goes a long way!

We were greeted and made very welcome by Nicole at Sofology, Orpington. We had decided to purchase a
two and three seater sofa of a type already selected at a previous visit. Nicole provided further information after which she conducted the sale which was very professionally executed. Well done.

Excellent customer service with genuinely helpful advice to help you make the right choice. The ordering process was straightforward and made us look forward to receiving our new sofa.
Overall, a great experience from start to finish.

Dan was great. He talked us through the options and what would work for us. He was very knowledgeable and caring. Thank you Dan.

Emily Shrubb assistant manager at Orpington was very helpful, she understood what we wanted and made our experience very enjoyable.

Sofas were excellent quality and salesman Dan was extremely helpful.

Emily was really helpful showing us different ideas and colours
Just what I needed as I had no idea what I was looking for

Girl really nice explain really well no rush she was so calm just say thank you

Your sofologist was very helpful and explained in detail both the product and the agreement to buy.

Highly unsatisfied with the entire order to delivery to post delivery experience. Once the payment is made there is practically no one to talk to you for any kind of resolution. Processes are broken, lack of communication, non-existing customer service, defective products branded as new.

Dan at the orpington store was very helpful and explained everything about the sofas we purchased very clearly on the day. overall a very good experience. thank you, Dan.

It was great. Very helpful, friendly and gave me all the answers to my questions.

Have been left with a sofa which I have to shave frequently as material goes bobbly but hey apparently normal!,!! So uncomfortable , creaks with every movement. I have had 2 different assessors out from sofology &they both agreed the material is shocking, sofology have told me to invest in a de bobbling machine as they can't do anything else, WOULD NEVER RECOMMEND BUYING FROM THIS COMPANY, I am only 6 months into paying for this pile of shift , I have complained so many times it has been a very stressful & exhausting time for a 76 year old & my hands are painful with arthritis so debobbling is a painful job every couple of weeks

Sofa purchase. Nicole at Orpington branch was super helpful and very patient in hearing out our needs and allowing us independant time to discuss amongst ourselves.

Emily was very personable, gave us time and space to think not forceful at all. Helped us understand everything we were buying and made the process quick and painless. She was very knowledgeable about the products and what would work best for us.

Salesperson was so down to earth, no pressure with her sales technique and was very thorough

Great customer service by Toyanne. Spent over 2 hours with us choosing our ideal sofa. Would recommend.

Great experience Dan the sales man was fantastic and very helpful and explained everything we needed to know.

Nicole, who assisted us, was incredibly knowledgeable, attentive, and patient throughout the process. While the sofas themselves were beautiful, it was the outstanding customer service that truly stood out and ultimately led us to purchase from Sofology.

The lady was so helpful .. didn’t push us in any way .. we went away she emailed us the information we asked for . Even sent us different information on another item .. Nicole
Thank you