Sofology - Norwich Anmeldelser 2.072

Listened to all our requirements.

Declan greeted me on my 1st visit to the store I knew already what I wanted so he talked me through everything and reassured me from start to finish!
Had a few nightmares on day 1 due to my own fault for not measuring the space for the sofa! 2nd day i visited declan and told him I've made a mistake the sofa will b 2 big I need 2 go for the smaller version! Although this was a little complicated at 1st the monies was transferred over to the new sofa!
Thank you so much for your help and understanding! Now all I gotta do is wait for the sofa to arrive!

1 happy customer and a daughter who swindled an electric chair 💺 added to package!! Hahaha thank you again!
Highly Recommend 🌟🌟🌟🌟🌟

I had a fantastic experience at Sofology Norwich, mainly thanks to Marcus Batch, who was my sales consultant. From the moment we started speaking, he was friendly, professional, and extremely helpful.

Marcus took the time to understand what I was looking for, explained all the options clearly, and guided me through the process without any pressure at all. His knowledge and honest advice really helped me make the best choice, and I felt confident and reassured throughout.

Outstanding customer service and a genuinely positive experience. Marcus is an excellent sales consultant and a real credit to Sofology. I would highly recommend both him and the Norwich store.

Marcus, the sales assistant was great. Let us look around at our pace before he approached us and was extremely pleasant. Very helpful and not pushy at all. Gave us all the information we needed. Came back the following week, sought him out and bought a sofa. Great job from him, well done.

Staff are helpful but not overbearing, the sofas in the shop are probably the best around, all very different some ultra modern and some very traditional

Went to the Norwich branch and Mark was an excellent representative.
He showed and explained to me the different sofas I was interested in.
Even gave my 3 year old a balloon to keep her occupied.
The sofas are of great quality and comfort and Mark helped me choose the one I needed.
Great service
Thank you
Mohamed.

Thank you to Laura from Sofology Norwich, was so friendly and helpful! 10/10 service:)

A very relaxing experience with all points explained and acted upon. This is the second pair of sofas we have ordered from Sofology and the first pair are still going strong. Mel was most helpful. Thank you. Can’t wait.

Our sales person was Marcus, he was extremely knowledgeable and very helpful. No hard sell, didn’t feel obligated to buy.

Great service from the local store when ordering a sofa. Very helpful and knowledgable staff.

Informative sales people, but no hard sell

Declan at Sprowston was so informative & took the time to explain options, product information, offered coffee, always goes down well with me.

Wide choice of sofas in a pleasant environment where we were not hassled.During our two visits we were served by Mel and? John who were both very knowledgeable and helpful.

Very good customer service from Mel Stevens. Felt very welcomed. Top salesman. Very knowledgable and advisable. Covered all areas about our purchase. Walked away very happy and found what we were looking for.

Lovely experience and looked after by Mark, we purchased from your previously for our holiday let properties along the Norfolk Coast and will continue to do so as we grow our portfolio.

Many thanks

Christopher & Christine
The Charles Elliott Property Co.

We browsed the furniture freely, just informed we could be shown what they look like in different colours on the iPad. Lots of different styles to choose from.
When we had picked the furniture we wanted, Marcus helped and advised us with the purchase. Marcus was very helpful and knowledgeable.

Greeted well on entering the shop. Explanations given to us and then encouraged to walk around the shop and try all the sofas as liked. Not hassled by salespeople but they were readily available to ask any questions to.
Staff all seemed professional. Knew there product and happy to help with any questions. Not rushed whilst there
Sofas all laid out well and looked encouraging to try.
Sofas all appear to be good quality and comfortable.
As we wanted a corner sofa it was explained to us that even though it may not be shown as corner unit most designs could be made into a corner sofa.
Not pressured into buying the extra warranty and cleaning set.

Mark was helpful & friendly. Explained the whole process well.
Thankyou

Both Laura and Mark at Norwich Sofology were exceptionally helpful, and genuinely nice people as well. Five star customer service, thank you both for your help.

What made our experience fabulous was the staff. All were so helpful and supportive and friendly especially Lauren ( Norwich store) who served us and guided us through the process of buying. We cannot express highly enough that Lauren never once pushed us or used any hard sell pressure on us to make a decision or purchase. She was a breath of fresh air and her approach was instrumental in our decision to purchase. It’s so refreshing to feel comfortable and relaxed when looking for something that would appeal to us. She explained everything about the different sofas and had deep knowledge of what would fit / suit our house.