Sofology - Norwich Anmeldelser 2.072

Very good experience with Sofology Norwich. Was really helpful to try out the sofa that I was interested in - for an extended period - to make sure it was comfortable and supportive enough for me. Especially so I could try out the power functions to see how much of a difference they made.

When we decided to go ahead and order Mark was very helpful. He went over the options - without any pressure at all - and answered all of our questions. Very easy and pleasant buying experience!

The only issue I had was with access. I’m disabled and use a wheelchair (but can walk a bit). Quite a few of the sofas - including the one I was looking at - were on raised platforms. If I couldn’t walk at all I wouldn’t have been able to try the sofa I wanted. This is disappointing especially as other retailers in the same retail park (including other sofa shops) didn’t have these - or at least not as many. I don’t really see the need for these (as cables were still visibly running across the floor - so not designed to hide them) and are just impediments to people with mobility problems. It implies that there hasn’t been enough thought/care about the needs of disabled people.

Great company, we found out of all the large sofa companies these were the best.

Had a fantastic experience in sofology when going to choose some new sofas, Mel was a great help and very patient with me when I kept changing my mind!! Would highly recommend

Marcus was really helpful, knowledgeable & welcoming. Fantastic service. Genuinely nice guy who was very patient with us as we changed our minds several times before buying the sofa we saw first 😀

Perfect from start to finish,the lady was lovely very knowledgeable didnt rush us and new just what we wanted after we spoke to her.i can’t remember her name unfortunately

We found our visit to Sofology very rewarding. Tried various chairs and sofas and made a decision easily. The representative, John, was very informative and helpful. Would recommend visiting Sofology as it made a difficult task a lot easier. Thank you

Very good experience today
Very helpful member of staff in Laura
Knowledgable and lovely attitude

Came in twice over two days before making my purchase, both members of staff i spoke to were knowledgeable and efficient. On the first day I came in looking like such a scrub, but noone spoke to me any differently like in other stores.
Staff were very helpful and allowed my toddler daughter to press buttons and climb, without prompting also told me how to make everything safe for her (and how to lock the recliners)

Marcus was very helpful and patient whilst we made our decisions even supplying pen and paper so we could sketch out the plan.

Declan was both professional and friendly !

Warm friendly service with no pressure sales people, great range and quality

The gentleman who served me was very friendly and helpful

I wasn’t able to make it back to the store and Wayne was more than helpful getting the order setup and going through all the finance documents over the phone - very happy with the order and looking forward to enjoying it when it arrives

Great store, helpful staff. Marcus was very efficient and went through everything with me. Highly recommended 👌

Our visit to the Norwich store was a very pleasant experience. The staff presented as professional, friendly with excellent product knowledge.

The friendly service and ease purchasing

Marcus in the Norwich branch was exceptional, He answered all our questions with confidence and had expert knowledge. Looking forward to receiving our new Sofa. Would definitely recommend :-)

What a wealth of knowledge both on type, fabric and insurance. Made us totally comfortable and we purchased straight away, a very rare occurrence !!
Thankyou Marcus.

We purchased a sofa last year and we were pleased to see the lady who we saw last time ( Norwich branch)
Who was excellent she gave great advise an couldn’t help us anymore than she did she made it easy for us and made the whole experience easy she want above and beyond for us
thanks much
Couldn’t have picked a better sales person please keep her as true asset to your team 😊

Never felt I was being sold something, all the choices were mine. Great product great choices 😁