Just had a new boiler and shower fitted by Adam and Steve. It was a fairly major job including removal of tanks and repiping in a confined roof space. They did an excellent job arriving on time and wo... Se mere
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Se, hvad kunderne siger
I had my boiler and hot water cylinder serviced by S O'Brien Heating Solutions, and I honestly couldn't have been happier with the experience. Josh was absolutely brilliant. He was such a gen... Se mere
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Jack was friendly, professional, informative and respected our home by taking care using feet coverings when moving around our home. A true ambassador for your company. Thank you Mick
From contacting them, they kept me informed every step of the way. What time they were coming, if they were going to be late etc. The engineer was polite, helpful and very efficient, he informed me if... Se mere
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Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
S.O’Brien Heating Solutions prides itself on being a well reputed local family run company, providing all your central heating and hot water needs. With continued growth and improvement, S. O’Brien Heating Solutions is a company you can trust and rely on. We are a business who offer a range of services from heating repairs, gas safety certificates for landlords to boiler installations and gas appliance servicing. All S. O’Brien Heating Solutions gas engineers are qualified by legal statute and independent industry assessment as gas installers competent in dealing with both natural gas, LPG (liquefied petroleum gas). Our engineers are not only trained and qualified to the required Gas Safe standard but have extensive product training from leading boiler manufactures and controls systems.
Kontaktoplysninger
Storbritannien
- sobrienheating.com
4,7
Fremragende
157 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 16 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Boiler Service
Had my boiler serviced by S O’Brien Heating Solutions Ltd.
absolutely great service. Very friendly and explained everything they were doing. Would highly recommend this company.
14. oktober 2021
Uopfordret anmeldelse
Excellent service
Excellent service. Can not recommend this company enough. I had no heating or hot water. Engineer rang me to say when he’d be there, turned up on time and boiler was repaired with no issue. Engineer was really polite and helpful. I will definitely use them again.
13. oktober 2021
Uopfordret anmeldelse
I would highly recommend the services…
I would highly recommend the services of this company. I have had my boiler serviced and landlord checked for the last 5 years and I can confirm that the service received was a very high standard and won't use anyone else. The team are experienced, knowledgeable and care about the customer. Thank you again for all your efforts it is very much appreciated as nothing is too much trouble.
12. oktober 2021
Uopfordret anmeldelse
The engineer left and when I went…
The engineer left and when I went upstairs an hour later the towel rail bleed vv was left leaking and there was a pool of water on the floor.Not happy.
Ref 1139849.
6. oktober 2021
Uopfordret anmeldelse
Besvarelse fra S O'Brien Heating Solutions Ltd
Hi Mr Ingram,
I am sorry to hear of your issue following our visit, you review has been escalated to one of our Area Managers whom will be in contact.
Disgusting company DO NOT USE!
Disgusting company! DO NOT USE!!!! STAY AS CLEAR AS POSSIBLE!!
GODFREY the engineer who came to my grandmothers house to do a yearly inspection on her boiler stole from my vunable grandmother. The company could not care less. And in the managers words or whoever I spoke to words "Why would an engineer steal £70 when they earn hundreds in just a morning" The pleasant gent who likes to talk down to women not to mention a narcissist. The crime IS in the process of the police and has been reported via online on the 06/10/2021. The person I spoke to yesterday was poorly dealt with the situation and in his words again "I'm not prepared to go into full details about it all" I'm sorry did I need an appointment to discuss about one of your employees stealing?
It seems they don't care about their customers and when bought up from someone who isn't vunable they get defensive, laugh, and speak down to them. I got who I spoke to wrong. But either way what type of company speaks to their customers like that? What type of company thinking it's ok to speak down to someone. A company like this should not be ran by people like this and when the tables are turned and I write this review I get a phone call from the manager? Or a supervisor?
This review is purely to earn vunable customers or families thinking that they should use this company. Please don't honestly go elsewhere.
6. oktober 2021
Uopfordret anmeldelse
Besvarelse fra S O'Brien Heating Solutions Ltd
Hi,
Following our visit in July we were contacted and advised of an alleged theft from a property. The attending engineer was suspended from all duties with immediate effect pending an internal investigation, at this point the customer was also given advice that this is a criminal matter and must dealt with by the police.
There has been no further contact until your phone call yesterday. Your review regarding the Managing Director is untrue, as you have not spoken with him, due to him currently being away from the business.
As a business we ensure that all our field based employees are of sound character including the completion of a Disclosure Barring Service check and are regularly monitored.
I have called you this morning and left a voice mail to discuss further.
Very unhappy with the boiler servicing
Very unhappy with the boiler servicing. He did not complete all the checks on the list & told me that he
Didn’t have the authority to check filter which is a vital part of boiler check annually
Apparently British Gas use this company for services. DON’T
3. september 2021
Uopfordret anmeldelse
Excellent...
Had my boiler serviced today...engineer phoned at 8am gave me a time when he would arrive. Arrived on time smartly dressed with a mask was polite what more could you want. Two weeks ago had an electrician from S O'Brian and received the same treatment...highly recommend
13. juli 2021
Uopfordret anmeldelse
excellant engineer polite checked out…
excellant engineer polite checked out everything and tightened loose thermostat on radiator in wet room 5 stars more like John others before are gone in 10 mins
23. juni 2021
Uopfordret anmeldelse
5 star engineer
I do reviews only if I have very bad , or excellent experience. Mediocre do not deserve my reviews....
And this one was a 5*!
I have had this morning attending engineer Nishard Jones, who was servicing my boiler and have to say that he is a dream of every customer ( in professional way lol)!
He came very prepared, even with own ladder! Very professional, have done servicing in depth ( unlike others I had before, in 5 min are out of the door), answered my questions, knowledgeable, experienced, polite, willing to go an extra mile to help customer with advise. I have a radiator that no one could fix, Nishard just removed valve, did few knocks and heating is on! Amazing!!! We need more engineers alike, who know their trade and making customers satisfied.
23. april 2021
Uopfordret anmeldelse
Professional
Professional, friendly and efficient service, have used them before and will definitely do so again
9. januar 2021
Uopfordret anmeldelse
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