S O'Brien Heating Solutions Ltd Anmeldelser 

I refer to a so called service this company did for me on behalf of British Gas. 20 minutes from start to finish. The engineer didn’t even clean the Magnetic filter out, as apparently they are not authorised to do so. He told me that if I wanted it cleaning out, I had to contact British Gas, who then had to send an engineer out. Madness. On 1.11.22, 8 months later, British gas once again serviced the boiler, this time using one of their engineers, who found a serious safety fault in the emissions and gas valve. ?

If I could have put no stars it still would have been to high. Engineer called this morning on behalf of British Gas, to service boiler. Absolutely disgusting from the moment he walked through the door. I hope that BGas get there act together, never experienced this from them in all the years we have been with them Dont us S O'brien.

Arrived in black van with no ID and said he was sent from BG. Fairly short service and didn't do some checks that BG generally do. After he left we noticed that pressure gauge was down to last red digit and could not get to move even after adding water. Was like this for week or more so had to call in BG to rectify. Thankfully BG engineer has now sorted problem. Not impressed with work and have told BG that will not accept any contractors in the future as our contract is with BG.

My boiler service this week was carried out by Ben (on behalf of British Gas) who was brilliant and went out of his way to make sure everything was perfect.

British Gas sent S O'brien out today as a sub contractor for my annual service. First class job. Polite and friendly young man, Ben. Good stuff

Daniel Centurion visited to service our boiler and found the flu test point off and replaced it after I told him I could smell gas Daniel is a credit to your company thank you so much

Engineer visited on behalf on British Gas to service my boiler under my Homecare 400 contract. Turned up in unmarked van, no uniform or ID worn. Sat outside my address in his van for almost half an hour playing on his phone before knocking on my door. When he finally came in the engineer was at inside my address for barely ten minutes - told me that a seal in the boiler and a unit next to my hot water tank needed replacing, he couldn't do this as he didn't have the parts, said he would order them and a British Gas engineer would come back. Refused to check whether radiators were working properly (as British Gas usually do), plainly couldn't wait to get away. Nothing heard, after 2 weeks I had to chase up British Gas myself for another engineer visit to finish the job. Took hours to get through to them. A 2nd engineer - British Gas this time - completed boiler service and told me that neither part needed replacing and it seemed that the service hadn't been completed. A thoroughly shambolic setup, who employ people who would rather play on their phones rather than do the job they're paid to do.
Ref. 1696747

Came out today to service my boiler on behalf of British Gas which I pay over £800 a year for. Boiler working fine this morning have hot water from this morning. Engineer rude on entry to my home no hello just where am I going. He then says that the boiler has no power and is not working, I said well it was working fine this morning and he starts shouting and becoming aggressive. I txt my wife to ask her to hurry home from the school run. Ended up asking him to leave the house, wouldn’t say which company he worked for. Horrible experience.

My boiler was serviced on behalf of British Gas Homecare. Very polite agent who did a splendid job.
However he explained that he was unable to clean/change the Magnaclean filter (previously always done routinely by BG) because BG does not supply the required seal.
So he has to advise BG of this and they send out another man with a seal to change the filter.
The result is duplication of effort, higher labour costs, increased emissions from two vehicles and I will have to wait in a second time to get the job completed.
It appears that this is the procedure for any job involving a Magnaclean filter. Surely management can resolve this ridiculous state of affairs!

Excellent service, vacuumed boiler, first time ever! Friendly and very helpful.
A credit to the company
Engineer:- Daniel Centurion

Came out to do an annual British Gas service. Perfect boiler , no problems at all, fairly new, serviced with no hassle other years.
When I went to tidy up less than an hour after engineer left, blue boiler light blinking, error code 38, no water pressure. Company came back to try and rectify whatever they had done to break it and couldn't. I now have no hot water, and a broken boiler because of this company. Let's just hope British Gas can rectify the problem when they finally get to me. I definitely won't be recommending or sticking with British Gas after this, nor recommending this company. What mug wants to pay someone to break their boiler?!. In addition the engineer checked the meter box and never locked it up again. Total incompetence. Good thing I noticed early. Shocking service

Very polite engineer who phoned with an arrival time and was courteous throughout.

We had Itoc Caraca today to service our boiler. It was the best service we have had for years. Itoc was so polite and thorough in everything he said and did.
Thank you S.O'Brien for sending him to us.
Maureen & Keith.

Daniel C, arrived promptly, executed a full service of our boiler with no issues.
Lovely to chat to too and all round nice guy

Daniel was excellent. Very efficient service and also tightened up a few things that were loose.

Got let down by the Able Group for a boiler service. S O’ Briens fitted me in the next day. Dave let me know in advance what time he would arrive. Was polite and helpful.

Thanks.

Engineer from S.O’Brien initially said he could see nothing wrong with my boiler. After asking the age of the boiler he changed tack and went into full sale mode. Telling me the cost would be £3000+, giving a waffley explanation of what was wrong, leaving me with zero hot water and phoning me afterwards to give a quote. My boiler is in the loft and following a second opinion discovered my boiler was leaking and the engineer from S.O’Brien had placed tissue paper underneath but failed to tell me. I did need a new boiler, so the engineer was correct, but his words and actions were questionable. I have used S.O’Briens in the past and the service was excellent, but I will not use again.

Yusuf serviced my Gas Boiler yesterday. He was very efficient and quick and answered questions which no one else has.
I was very pleased with the service I received and two radiators now are much hotter than they were before.

Liam came and serviced my boiler today at which I was extremely delighted with. He called to confirm the time with me in the morning then arrived in time. Liam was so polite and well mannered.
Thank you Liam I hope all goes well with your career.