Absolutely fantastic service from Snuz. I mislaid one of the nuts that hold the Snuzpod together and after contacting them they responded immediately and kindly sent out a new part free of charge. Fir... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Spent hundreds of pounds on Snuz, great kids beds, etc. But when you need help you find customer service has gone AWOL and been replaced with a useless AI that does not recognise emails or orders. The... Se mere
Virksomheden har svaret
They delivered baby cot with broken parts, very late. I've tried to get in touch with them for help on all available email contact channels (hello@snuz.., parts@snuz.. and direct@snuz..) - all... Se mere
Virksomheden har svaret
I’m really happy with the SnuzKot—it’s both beautiful and practical. The design is simple and modern, and it fits perfectly into our nursery without feeling bulky. You can tell it’s well made, and... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Shop at the official home of the award-winning SnuzPod bedside crib, SnuzPouch nappy-change sleeping bag and super stylish SnuzKot cot bed collection!
Kontaktoplysninger
The Green, CV35 0JE, Stratford Upon Avon, Storbritannien
- 0800 145 6536
- hello@snuz.co.uk
- snuz.co.uk
3,5
Middel
354 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service
Excellent customer service. Brilliant and very knowledgeable, expert. Would highly recommend this company. Resolved issues immediately without hesitation. Thank you again.
1. februar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We are happy to see your issue was resolved in a timely manner.
Best wishes
Snuz CE team
Speedy turnaround
We had a missing part. We sent an email the evening before and got a response first thing.
A little back and forth to provide info but they always replied quickly, had the matter wrapped up within a matter of hours after their first engagement
31. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz Product however we are happy to see this has been resolved!
Best wishes
Snuz CE team
Great customer service
30. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a great review!
Best wishes,
Snuz CE Team
Great help!
I had lost a part of the Snuzpod 4 and I contacted Snuz customer service. Demi helped me tremendously. She was very friendly and thought in terms of solutions. She eventually sent the missing part and I received it within a few days. Great experience with Snuz and Demi from customer service!
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with your Snuz product, However we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is to our customers.
Best wishes
Snuz CE team
Demi at Snuz was highly professional
Demi at Snuz was highly professional, supportive and resolved my query quickly. Very happy. Thank you
26. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a review! Its great to hear Demi supported you with your needs and we are proud to have her on our team!
Many Thanks,
Snuz CE Team
I had an issue with delivery
I had an issue with delivery. A very quick phone call and follow up email with Demi. And it was very quickly resolved. Demi has been super helpful - for which I’m grateful! Thanks Demi!
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We sorry to hear you had an issue with the delivery of your order however we are happy to see this has been resolved!
Thank you for naming Demi, its great to individually Acknowledge what a great support she is.
Best wishes
Snuz CE team
Customer Service Gold
worked with Demi from customer services team and she was amazing!
easy to deal with, solution orientated and really professional.
keeping the brand name in high esteem from us.
outstanding service!
17. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out! and its fantastic to see Demi is doing us proud
Best wishes
Snuz CE team
Good service- original order not…
Good service- original order not delivered due to delivery company, fast response from Demi at snuz and issue resolved. 👌🏽
25. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Holly
Excellent customer service
Unfortunately one of the products I purchased for my baby was faulty after a few months of use. I contacted the snuz team via email and I spoke with Demi who couldn’t of been more helpful, after sending the required information (such as proof of purchase etc) she instantly resolved my issue and sent me a replacement. Being a first time mummy to a newborn baby Demi made my complaint turn into a super positive experience and outcome and saved me from one less thing to have to stress about! Thank you so much!
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us We are sorry to hear you receive a product that was not our usual standard.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE team
great customer service
Ben was great and solved my issue promptly
24. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a review!
Thank you for naming Ben, we love a name shout-out! and glad we resolved the issue promptly
Best wishes
Snuz CE Team
Good customer service
Demi at customer service team is very responsive for the missing part request i sent over.
22. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Demi, we love a name shout-out!
Best wishes
Snuz CE Team
Excellent customer Service
A have dealt with Snuz customer services a number of times of the years as I own a number of Snuz products and they are always great and super helpful. Demi goes out of her way to help customers in a friendly and efficient manner. Would always recommend Snuz to friends and colleagues
23. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Rapidly replaced pieces that were…
Rapidly replaced pieces that were unfortunately damaged. Very easy and polite to work with to sort out!
15. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for your review! We are so sorry that you experienced some damaged parts, but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
great customer service
Holly from customer service was great. My Snuzpod 4 zip broke after just 3 months, so I called the number and they started an email chain that day. After sending proof of purchase the replacement part was sent out and received the very next day. Thank you for taking child safety so seriously. And thank you for making it hassle free.
19. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for your review! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Your feedback will of course be passed onto the relevant department to be reviewed.
Best wishes
Snuz CE Team
Demi was great
Demi was great! handled the requested professionally and quickly!
16. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for your review! its great to hear you had a great experience with Demi from our customer experience team.
Best wishes,
CE Team
Quick and on-time delivery
Quick and on-time delivery. Product is good quality / value for money
16. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes,
Ben
Big thanks to Holly and Ben
Big thanks to Holly and Ben for helping me arrange some replacement parts free of charge!
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Thank you for naming Holly and Ben, we love a name shout-out!
Best wishes
Demi
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We pride ourselves on our products and service and it is great to hear about your experience with us.
Best wishes
Snuz CE Team
Ben Harvey from snuzpod was great at…
Ben Harvey from snuzpod was great at fixing an issue I had very quickly. Good experience.
10. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Demi
great customer service!
I bought a SnuzPod but it didn’t work so I contacted customer service. They were very fast to reply and give me a solution! Huge thanks to Ben H, who was super helpful!
9. januar 2024
Uopfordret anmeldelse
Besvarelse fra Snüz
Thank you for taking the time to leave us a wonderful review! We are so sorry to hear that you experienced an issue with your SnuzPod but we are pleased to hear that this has been resolved by Ben. We love a name shout-out!
Best wishes
Holly
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.