Sent wrong strength Nicnacs and still haven’t responded to my email that I sent on Tuesday. Also this survey is in Spanish which is just annoying. Either localize to the customer country or use E... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Received my order, but 2 out of the 10 cans were a different flavour/strength - same brand but different label. I shared a photo of the order as I received it, asking if this could be correcte... Se mere
Virksomheden har svaret
Very wide selection of products with helpful staff that speak many languages. Recommend
Utrolig bra tilbud midt i nabolaget! De har alt du kan tenke deg av utvalg + mer. Veldig gode priser og fantastisk betjening 🫶🏼 service på topp!! Anbefales!
Virksomhedsoplysninger
Skrevet af virksomheden
Snusljus is your global destination for premium caffeine and nicotine pouches, providing an extensive range at competitive prices. As a leading online retailer, we specialize in offering top-quality pouches crafted to elevate your lifestyle worldwide. Our commitment to excellence ensures a diverse selection of products, catering to varying preferences and needs. At Snusljus, we prioritize customer satisfaction, striving to deliver not just products, but exceptional experiences. Whether you seek the stimulating effects of caffeine or the satisfying alternatives of nicotine, our carefully curated collection guarantees both quality and affordability. With a seamless online shopping experience and worldwide shipping, Snusljus stands as your reliable partner for accessing these innovative pouches. Join our global community and explore the diverse range of options that redefine convenience, satisfaction, and value. Trust Snusljus for premium pouches that enrich your moments, delivered straight to your doorstep.
Kontaktoplysninger
Carrer d orient 1 LOC 7, 07184, Calvia, Spanien
- +34647915745
- info@snusljus.com
- snusljus.com
3,6
Middel
78 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
superbra!!
9. oktober 2025
Uopfordret anmeldelse
Bad shipping and customer service
I placed an order, waited 2 weeks and heard nothing about my order being shipped, had to email them 3 times to get a response, was told my order was out of stock and they would send a different brand of my choice with a couple extra cans for the inconvenience. Then they shipped me different product than what I asked for and didn't include any extras even, lesson learned, I'll order from elsewhere from now on
2. oktober 2025
Fast delivery and all is bueno!!
5. september 2025
wrong items in order
10. september 2025
Besvarelse fra Snusljus
We’re sorry to hear that you received the wrong items in your order.
This is certainly not the experience we aim to provide, and we understand how frustrating that can be. Please contact our support team with your order details so we can investigate the issue and resolve it for you as quickly as possible.
We appreciate your patience and the opportunity to make this right.
Best regards,
Team Snusljus
i received the wrong order
23. august 2025
No he recibido un pedido que llegaría de 2-5 días
No he recibido mi pedido, lo que es más, ni si quiera se ha registrado físicamente en correos y han pasado casi 10 días desde mi compra. Supuestamente el envío por el que pagué era para que este llegara de 2 a 5 días... Y NI SI QUIERA SE HA REGISTRADO!
23. august 2025
Email de suporte não funciona e há uma semana à espera da encomenda.
O email do suporte não funciona e há uma semana à espera da encomenda. A UPS diz que ainda não tem o meu pedido (desde o dia 19 de agosto). Enviei email para info e, passado 24 horas, ainda nao tive resposta (no site indicam que qualquer email é respondido em 24h).
O chat no site tambem não funciona como seria de esperar. Nesse responderam, passado as tais 24 horas, a dizer que iam averiguar a situação.
Até agora, a experiencia é muito má. Os snus que vêm da Suécia chegam mais rápido a Portugal que de Espanha. Ja ponderei, sera que não há stock da minha encomenda? Se sim, por favor, sejam logo transparentes e não aceitem as encomendas dos produntos que não têm.
19. august 2025
Cons:
Cons:
Instead of 20 boxes of one type, they delivered 5 boxes of 4 different types, none of which matched what I ordered
Pros:
They did deliver something after all
7. august 2025
Cannot contact them you have no idea…
Cannot contact them you have no idea when your product will arrive mine took 2 months . Terrible
28. juli 2025
Snusljus disappointed customer
Snusljus charged me for my order, didn’t sent my order (ordered June 20, 2025) and won’t respond to my multiple inquiries for an update.
24. juli 2025
Uopfordret anmeldelse
Didn’t get the ones i ordered
Didn’t get the ones i ordered, but some of the was still Allright
11. juni 2025
I havent got the package stil...
1. juni 2025
very good customer service,
very good customer service,
after placing the order I noticed that one that I ordered was way to strong for me. I mailed them to ask if it was possible to switch it. They answered quickly saying they would fix it. I received the package today and I have an extra one with my strength for free because the strong one is also in there. Thanks
27. maj 2025
I placed two orders and all the…
I placed two orders and all the products were wrong, and all with a quantity of nicotine that I cannot consume due to its high concentration, and they did not answer my emails.
24. marts 2025
Besvarelse fra Snusljus
Dear Alex Palomar,
Thank you for reaching out, and we sincerely apologize for the misunderstanding with your recent orders.
We truly regret that you received the wrong products, especially with a nicotine strength that you cannot consume. This is certainly not the experience we want you to have, and we apologize for the inconvenience caused.
We would like to clarify that the products you received have recently undergone a redesign, which might have contributed to the confusion. Additionally, we had previously communicated regarding the products that were sent.
Please let us know if we can assist further or arrange a replacement that better fits your needs. We're here to help and make things right.
Warm regards,
Team Snusljus
Terrible customer support
Terrible customer support. Ordered from them, got a reply that they are out of stock, got offered different products, told them that i have tried them and didn’t like them. Now they don’t even reply to emails. Avoid this company!
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Snusljus
Dear Deividas Sumusas,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize for the inconvenience caused, especially regarding the stock issue and the delay in our communication. That’s certainly not the level of service we aim to provide.
We understand your frustration, particularly after being offered alternatives that you had already tried and didn’t enjoy. Our intention was never to leave you without a proper solution, and we regret that we fell short in our follow-up.
We’re currently working on improving our customer service processes to ensure faster and more consistent responses. If you're still open to it, we’d love the opportunity to resolve this for you—please reach out to us again, and we’ll make your case a priority.
Thank you again for your feedback—it helps us do better.
Best regards,
Team Snusljus
Paras nuuska kauppa mallorcalla!!!
23. marts 2025
Uopfordret anmeldelse
Besvarelse fra Snusljus
Thanks !!
Besvarelse fra Snusljus
thanks!
Besvarelse fra Snusljus
Thank you for your review!
Dette er Trustpilot
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