SNG Barratt - UK Anmeldelser 116

I spoke to Tom at Holden's on the 21/11/24. He was extremely helpful and polite. He did everything he said he would and the turnaround for the parts, coming from Holland was excellent. Definitely on my list of preferred suppliers now!

Rapid delivery, good price, well packed. Just wish all purchases made on the net went so well, Thank you.

Excellent friendly and helpful customer service

Great experience, courteous service, very quick dispatch and a great product at a good price. Thank you so much for making my custom feel valued.

Excellent prompt service as always. Knowledgeable people who are polite and helpful with any query.

They are superfast to send the parts, and are very helpfull !!

All good. Quick response. Correct reply. You are the BEST.

Super quick service. Exactly what I needed for my XK. I’ll be a returning customer.

Quality parts, fair prices fast service

Always ready to help but email coms can be difficult as often only the first question is answered. 12 hour time difference makes phone calls difficult.

Very Friendly and an extremely fast service.

I ordered parts by phone very easily after speaking to an efficient knowledgeable parts staff member. The price was fair so I asked about availability of another part I had recently purchased elsewhere for the same Jaguar and found I could have had two options and saved alot of money on the part. Will definitely order from Barrett’s again. The parts were delivered promptly and on time as well.

Good quality parts.
Website very useful, though some minor issues (labeling series I, II, III not always logical).
Answered my questions once well, once not
DHL messed up, sent several messages wrong address though it was correct, parts returned twice to DHL base by courier while I was waiting and they were thereshipped around country for 3 days. Took several phone calls and e-mails to get them in the end

Extremely efficient. Order arrived within two days. Very pleased!

The company provided excellent service, the product was deilvered very quickly and was well packaged.
The usual good service from Holden's

SNG Barratt would be 5 star normally but they need to change their shipper DHL. DHL are alway getting their deliveries wrong and do not seem to care. They were due to deliver a parcel on Friday which they tried and we had waited in. They say they could not get an answer but they ignor the instruction to leave in the porch. I rang them and excepted the driver did not read his instruction but would re deliver the same evening. This did not happen so was unable to take the my car to a show. The parcel has still not been delivered and it is now Sunday evening. While this is a DHL problem it falls on SNG Barratt to answer. This has happened before with DHL SNG Barrett continue to use them.
UPDATE: I have spoken to SNG Barrett and they were already onto my problem .
They have promised to come back today as soon as they speak to DHL. The guy at SNG was very helpful and understanding so I will judge by result at the end of today if I receive my part.

UPDATE: SNG have been back after speaking with DHL. DHL stated the was met with an aggressive dog so did not complete deliver. I do have a dog but it is the opposite end to agressive. After speaking to the local depot a drive stated he has delivered to my house many times and the dog is far from aggressive. I have now been promised a delivery between 12.30 and 1.30 pm. I shall judge by result. I am of the schools that errors or mistakes take place but I judge by how that are resolved and the effort put in to correct the situation. So let’s see what happens?
UPDATE: it is now 3.35pm and still no sign of a delivery. Rang SNG Barratt and they agreed it is unacceptable and would ring DHL. They have said they will refund the delivery cost which is nice but does not help with getting the parts. This is now getting beyond a joke. My little update maybe boring the pants of anyone who reads this but I am determined to follow this through.
SNG have rung back after speaking to DHL . It seems the drive has had a puncture but I am now No 3 on his list. We shall see if this target is achieved.
FINAL UPDATE

Part arrive at 4pm. So to wrap up I will give SNG a revised start rating of 5 for doing all they could their end with people (Tom) coming back to me untill it was resolved.
As far as DTL are concerned I would not give them the time of day as any star rating could not apply. Apologise for boring anybody who reads this.

I got help on the phone in identifying a non standard radiator cap to hopefully fit a new radiator. It arrived very quickly as requested and only needed a small adjustment to fit properly