Sneakeds 

Besvarelse fra Sneakeds

15. aug. 2023

Dear Robert,

We appreciate your feedback and we apologize for the delay you experienced in receiving your refund. Your concerns are valid, and we understand the frustration this situation has caused you.

We acknowledge that the refund process took longer than the timeframe outlined in our terms and conditions. We understand this was not in line with your expectations, and we would like to explain the reasons behind the delay, as we mentioned in the second-to-last email communication.

We understand the concern and skepticism that can arise from such delays. However, we are pleased to inform you that your refund has now been successfully processed. We hope that this successful resolution can help you recognize our commitment to being an honest and reputable company.

We regret that this situation unfolded the way it did, and we sincerely apologize for any inconvenience you experienced throughout this process. Our intention is to provide excellent service, and we will take your feedback to heart to improve our communication and processes moving forward.

Should you have any further questions or concerns, please feel free to reach out to us directly. Thank you for giving us the opportunity to address this matter and regain your trust.

Regards,
SNEAKEDS

Besvarelse fra Sneakeds

15. aug. 2023

Dear Jamina,

Thank you for taking the time to share your positive experience with our customer service team on Instagram. We are delighted to hear that our team was able to assist you and resolve your issue to your satisfaction.

Providing excellent customer service is one of our top priorities, and we are thrilled that we could be of help. If you ever have any more questions or require assistance in the future, please don't hesitate to reach out to us. We're here to ensure your experience with us is as smooth and pleasant as possible.

Thank you for your kind words and for choosing us. We truly appreciate your support!

Regards,
SNEAKEDS

Besvarelse fra Sneakeds

15. aug. 2023

Dear Martijn,

We appreciate your feedback and we sincerely apologize for the delay you have experienced in receiving your order. We understand the frustration this situation has caused, and we are committed to resolving this matter promptly.

We have recently confirmed that your order has been delivered. You also confirmed this to us. We hope that this can demonstrate our commitment as a reliable company. However, we understand that there has been a delay, and for that, we sincerely apologize.

Our team is now in direct contact with you to address the issue of the delayed delivery and arrange for an exchange, including the correct sizing of the shoes. We want to ensure that you receive the products you ordered in the right size and that your experience with us is a positive one.

Again, we apologize for any inconvenience this delay has caused and for not meeting your expectations. Your feedback is valuable to us, and we will use it to improve our processes and communication to avoid such delays in the future.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best regards,
SNEAKEDS

Besvarelse fra Sneakeds

2. aug. 2023

Dear customer,

Thank you for your positive feedback! We're thrilled you love the "Kenji" shoes. We look forward to serving you again soon. Happy shopping! 😊👟

Best regards,
SNEAKEDS

Besvarelse fra Sneakeds

Opdateret den 20. jul. 2023

UPDATE 20-07: Unfortunately, still unable to get in touch with you. Can you urgently contact us at info@sneakeds.com?

UPDATE: Recently, we received an error message 'message not delivered' when sending an e-mail to your address. Could you therefore send us an e-mail at info@sneakeds.com?

Dear customer,

Thank you for bringing this matter to our attention. We apologize for the inconvenience you have experienced regarding your order.

We understand your frustration with the delay in receiving your shoes. We strive to provide timely and efficient delivery, and it is unfortunate that your order has not met our usual standards. We apologize for any inconvenience this may have caused.

We recently contacted you by e-mail and informed you that we have done a resend. Can you maintain contact with us from there?

Once again, we apologize for the delay and any inconvenience caused. We value your feedback and will take the necessary steps to improve our processes and prevent similar occurrences in the future.

Thank you for your understanding and patience.

Regards,
SNEAKEDS

Besvarelse fra Sneakeds

7. jul. 2023

Dear Alan,

Thank you for taking the time to provide us with your feedback. After thoroughly investigating your case, we have determined that you indeed placed an order for size 39 of the 'Anbu' trainers, and we delivered the correct size as requested.

We would like to clarify that size 45.5 has never been part of our inventory for these particular trainers, hence it is not possible for you to have indicated that you ordered size 45.5.

We sincerely apologize for any confusion or misunderstanding regarding the size of your order. Our intention is to ensure complete customer satisfaction, and we regret any inconvenience this may have caused you.

Furthermore, we apologize for the delay in responding to your inquiries. Upon review, we have identified that one of our colleagues did send you a response last night. We kindly request you to please check your inbox and provide a response to assist us in resolving this matter.

Thank you for your understanding and cooperation. We are committed to resolving this issue and providing you with a satisfactory resolution.

Best regards,
Mike | SNEAKEDS

Besvarelse fra Sneakeds

Opdateret den 7. jul. 2023

Dear Mathias,

Thank you so much for taking the time to share your positive experience with us on Trustpilot! We are thrilled to hear that you have been consistently satisfied with our service and that you have always received your orders exactly as shown in the photos.

We sincerely apologize for the one instance where you did not receive your order. However, we are glad to know that we were able to rectify the situation by providing a suitable replacement. Your satisfaction is of utmost importance to us, and we are committed to delivering a reliable and trustworthy service.

We truly value your trust in us and appreciate your continued support. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!

Thank you once again for your kind words and feedback.

Best regards,
Sofie | SNEAKEDS

Besvarelse fra Sneakeds

Opdateret den 26. jun. 2023

Update June 26, 2023:

Hi Georgie,

Could you please respond to our latest emails. We have sent you several emails, but unfortunately no response.

Thanks in advance.

-----------

Hi,

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with your order. We understand that the delivery time exceeded your expectations, and we apologize for any frustration it may have caused.

Regarding the quality of the product, we strive to ensure that our customers receive items of the highest quality. We are genuinely sorry to hear that the product did not meet your expectations. Our team is committed to maintaining the highest standards, and we appreciate you bringing this matter to our attention. In order to better assist you, could you please provide us with a photo of the issue? We suspect a production error may have occurred, as ensuring high quality is our priority.

We apologize for any misunderstanding regarding our returns process. We do have a returns policy in place to address situations where customers are not satisfied with their purchase. However, we understand that returning the item may involve high shipping costs, depending on the country it is being returned from. As a result, we sometimes offer alternative solutions. However, we want to clarify that you are still able to return the item and claim a refund if that is your preferred course of action.

We genuinely regret that you felt compelled to leave a negative review while our colleague was discussing the return process with you. We want to assure you that we have your best interests at heart. Our aim is to provide a satisfactory solution to this situation, and we want to emphasize that returning the item and receiving a refund are indeed possible options.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding.

Best regards,
SNEAKEDS

Besvarelse fra Sneakeds

7. maj 2023

Hi Raffaele,

Thank you for reaching out to us. Unfortunately, we could not locate any order in our system with the information you have provided us based on your review.

If you did place an order, we kindly ask that you contact us at info@sneakeds.com, and we will be more than happy to work with you to resolve this issue as soon as possible.

Best regards,
Peter | SNEAKEDS