Smith & Friends Estate Agents Anmeldelser 

Great communication
Always helpful

My dealings with Smith & Friends was really positive. They answered emails quickly and helped me with many queries being my go between with the owners of the house I was purchasing. My needs were taken into consideration at a very stressful time and in particular Claire Aitken was very helpful. Thank you for all your time and patience.

All straight forward and great help and correspondence off everyone

I have always been told if you can't say something nice say nothing , so nothing it is

Helpful friendly staff, efficient, and professional.

Fantasic stall elaine was. Reeze to deal with.

Had a good experience throughout

Excellent service I’ve already recommended you to a few people first class from start to finish

Excellent service from valuation to completion from the Hartlepool office.
Craig was very friendly, knowledgeable and realistic during valuation and all office staff we dealt with, especially Nicola and Rachel, very efficient, friendly and helpful.
A professional service.
Good communication throughout.
We would definitely recommend to others. A smooth, stress free sale. Many thanks!

The staff made the sad occasion of selling my house a lot easier. They were very easy to speak to with any issues and helpful in every way possible.

After being left feeling really disheartened about selling my home following my experience with another estate agent, I was immediately put at ease when Craig came round to discuss a plan for moving forward.

From start to finish, the transparency and communication from the whole Hartlepool team was fantastic. Everyone I dealt with was incredibly friendly, polite and helpful, and I always felt listened to whenever I had a question or needed some advice about my sale. That level of communication was so refreshing and made what can be a very stressful process feel much easier.

I was particularly impressed with Joanne and the team for how quickly they provided feedback following every viewing. I think this is one of the most frustrating parts of selling a house, so having prompt and useful feedback each time made such a difference — thank you!

Megan and Steph were also brilliant throughout the progression of my sale. They kept me updated at every stage, were always approachable when I had questions, and provided so much guidance and support along the way. I really appreciated how friendly and reassuring they both were throughout what could otherwise have been a very stressful part of the process.

I’m so pleased that I chose Smith & Friends to sell my home. The whole team genuinely went above and beyond to make my experience a positive one, and I couldn’t recommend them highly enough. Thank you all so much for making the process so much easier and for being such a lovely, supportive team!

The whole team worked so well together from marketing, sales visits to completion, the KeyFlo system kept me informed as well as the personal touch of sales progression calls, First Glass Service

I would highly recommend the Darlington team. Michelle was in charge of our sale and gave excellent advice when it came to accepting a slightly reduced cash offer back in March. Unfortunately this took a lot longer than expected for a cash purchase, however this certainly was not due to the lack of support from Michelle who was always friendly & personable. Even when Michelle was absent everyone played their part in investigating my concerns regarding hold ups (work which the solicitors were not carrying out!) even to the point of persisting with contacting the buyers solicitor and buyer when they did not answer the phone! Everyone there worked as a team and if they don't know the answer they persisted until they got an answer and updated me. The sale completed today (5 months on) and I would like to thank everyone for their help & professionalism.

To Abby, Michelle, Lee, Mark & John at the Darlington branch.
Couldn’t thank them enough from start to finish, from the first initial consolation with Mark coming in was professional, got our property up within 24hours, excellent photos, excellent layout, the price he said was what we had in mind, they have a fixed fee so even better, got full price for what we wanted, we sold within 2 weeks. Inside the branch from Abby and Michelle dealing with our property start to finish were absolutely amazing, very well knowledgeable and new every step, even chased things up for us before and after hours, even when times got hard they were there helping in every way they could. John and Lee took phone calls in between, very polite and well represented a good laugh when we were stressing.
All these guys are a credit to the company and we couldn’t recommend and thank them enough for everything they did for us.
All the best guys!

In what is one of the most stressful processes in life, Stockton Smith and Friends have been amazing. Lindsey and Claire have supported us throughout, and towards the end before exchange, Lindsey has been a huge help in a big chain to make sure it went to plan! I couldn’t be more thankful for the service we have received. Would definitely recommend

We cannot recommend Smith Estates highly enough.
After our first house sale fell through, choosing Smith Estates was one of the best decisions we made. The difference in their approach was immediate and significant. From the outset, communication was professional, proactive, and personal. Rather than relying on messages and WhatsApp updates, they regularly picked up the phone, keeping us fully informed throughout every stage of the process.
When we first met Richard, his reassuring manner and confidence immediately put us at ease. His proactive approach was exceptional, and thanks to his efforts, our house was sold before it even reached the open market. The quality and attention to detail that went into preparing the marketing materials and online listing were outstanding, even though, in the end, they were not needed because the property sold so quickly.
What stood out most was the confidence and reassurance that Smith Estates provided throughout what can often be a stressful process. They expertly guided both us and our buyers through each stage of the sale, ensuring everything progressed as smoothly as possible.
Once our offer was accepted, Richard handed the process over to Anna, and the transition was completely seamless. Together, they demonstrated what a great team looks like—working collaboratively, communicating clearly, and always ensuring we understood exactly where things stood. Their updates were comprehensive, timely, and incredibly helpful.
We are enormously grateful to Anna, Richard, and the entire Smith Estates team for their professionalism, dedication, and support. They made a challenging process feel manageable and gave us confidence every step of the way. We would not hesitate to recommend them to anyone looking to buy or sell a home.

We used Smith and Friends Ingleby Barwick when buying our first home and had a great experience from start to finish. As first-time buyers, the whole process was new to us, but the team were helpful, professional and kept us informed throughout. Rachael and Andrea were always happy to answer any questions we had and made the process feel much less stressful.
We would definitely recommend them to anyone buying a property.

Excellent service by Rachael and Andrea. Communication was regular and clear. They were always on hand to answer any queries, no matter how small. Would definitely recommend to others.

Our House move was difficult. The sale and purchase both proved challenging, the agents we were selling with and solicitors recommended by them were lacking customer care and seem to forget that moving home is a big deal to the client and extremely stressful in our case. Claire Aitken from Smith and friends (who we purchased through) was the saviour. She was lovely, seemed to really care and simply check in with us regularly to let us know what’s happening even if there wasn’t an update to give, which was very reassuring. She was very professional but in a ‘great with people’ kind of way and in honesty she was the only person who seemed to help us through the process and explained everything in simple terms, as a family who have never moved house before it’s a huge learning curve and this was a vital part of it for us. We now wish we had sold through smith and friends too and would highly recommend Stockton high street branch, they are friendly efficient and understand what you are going through, thanks again Claire and team!

All the staff involved in my house search and now renting have been fantastic with everything