Ordered a toothbrush 2 months ago for my son’s birthday and it never arrived. No responses to any correspondence. Reviews on here are going back so far I am baffled how they are still allowed to opera... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered on 19 October with 3-5 days delivery over a month now and nothing. No contact, no email stating delay etc. Have emailed the generic Gmail email address on there website and it bounces.... Se mere
Shame you cant give it minus stars no reply to emails, package hasn’t even been show as in transit how long does it take to prepare a toothbrush for shipping, joke company i wouldn't and wont recomme... Se mere
Avoid SmileyClinic as they do not send goods out. Put in an order on 26/10/24 totalling £70+. No communication, despite 2 chasing emails. Eventually got a message saying there had been a fulfilment... Se mere
This is now my 3rd order.
This is now my 3rd order with this company. I have nothing but praise for them.
Quality of the toothbrushes were excellent.
Yes delivery can be slow, but it was only by one day. However I was emailed by the company to let me know there was a delay in shipping.
NEVER ARRIVED. NO RESPONSE FROM COMPANY.
I ordered a toothbrush. It didn't arrive within the 5 working days as promised. I contacted the company twice via email. I have received zero response. It is now ten working days since I ordered. Still no toothbrush and no response. I have clearly been scammed!
Order 21st May and still not received…
Order 21st May and still not received my items. Numerous contact by email being ignored. Reported.
DO NOT ORDER FROM THIS COMPANY!!!!
I ordered two toothbrushes for my granddaughter several weeks ago and I still have not received them. I have sent many emails asking where my order is and I have had no response at all but they have taken the money from my credit card!! I am really disappointed. Don't fall for this scam!
Don’t trust this company I’ve tried…
Don’t trust this company I’ve tried several times to contact them but I have never had a response. I even found a phone number but no answer. I want to send it back but there was no paperwork with it and I’m not risking sending it back because I pretty sure I wouldn’t get my money back.
No product
I ordered a kids toothbrush on 23rd May.2025 It's 9th June 2025, and I've not received my product. Despite me contacting smiley clinic via email 3 times, I've had no response. So I've lost my money as I'm unable to get a refund.
Shame on you smiley clinic. You have a very glossy website, I picked you as you were UK based, but poor service.
360 new generation electric toothbrush…
360 new generation electric toothbrush Broken after 4 uses will not recharge continuously contacted smiley clinic still no replacement atrocious customer service do not trust this company
Conning People
Conning People, Never recieved anything and had to Charge Back with the Bank, 100% Fake reviews look at all the Postive one's only left 1 review, Scum.
Poor product and worse customer service.
360 Ultrasonic Toothbrush lasted about a month before it broke. I cannot re-charge it. I have sent emails and messages via their website but still no answer.
Be careful with this company and only review your product after consistent usage.
Terrible
Terrible
Still have not received any products 6 weeks later. But they have debited my account !! Really bad service. I want a refund
No response
I bought a Ubrush and it stopped working after 4 or 5 uses. Which is fine stuff happens but I've sent several emails and there has been no response
Fake good reviews
Fake good reviews. Cheap China crap doesn't even work no way of returning.
Scam
Suspect the positive reviews are all fake. As per the other one star reviews, no goods received, no response to emails. Heed the other comments and avoid!!
I ordered a JetFloss Pro IPX7 on 18th…
I ordered a JetFloss Pro IPX7 on 18th April. Despite many emails asking when my order will be delivered I have not received any communication from the Smiley Clinic. Terrible customer service, they have my money and I have received nothing. I’d recommend to steer clear of this company.
UPDATE: 17th May and I still have not received the product or any contact from their “customer service”
19th May…. one month and counting and not a single acknowledgement of my order or emails asking what has happened to my order.
A scammer
A scammer . My order did not arrived. Emailed them twice no response 🤬😞🤬
Very bad company,waste of money
Very bad company, the water flosser that I bought is not working, nobody is answering the emails. Do not buy from them!!!!
No returns
I received my order, but no longer want it. There is no returns policy on their site and the only way to contact them is by email, which they do not respond to! Also there is no phone number to speak to a member of staff. I am now left with the package (unopened), and with no way of returning it or getting a refund.
Very frustrating
Brilliant flosser
I bought a flosser jet wash pro which is a brilliant product for cleaning your teeth and gums, so much better than floss tape.
My mouth and teeth feel really clean after using this product and I can very highly recommend it, ordering was very easy and delivery was on time, you won’t be disappointed with this product.
Minus 5 stars!
Shame you cant give it minus stars no reply to emails, package hasn’t even been show as in transit how long does it take to prepare a toothbrush for shipping, joke company i wouldn't and wont recommend this company.. this review was done on the 19-4-2025..
a little update if anyone is thinking of purchasing still no toothbooth that was ordered over a month ago and also no response from merchant think twice people scam!!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.








