1 Star is 1 too many. Absolutely disgraceful service made worse since they were purchased by Shift 4. No understanding of partnership, loyalty and no understanding of the challenges faced by small b... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have canceled my service but they still deducted monthly fee from my bank account. I have contacted Gabriel Ryan from SmartPay but he ignored my email or call.
Virksomheden har svaret
Product works well, exactly as promised. Only suggestion for improvement is quicker processing of daily turnover. Would be good to see Friday's turnover processed Friday night, as Commbank does, ra... Se mere
Virksomheden har svaret
We have been frustrated with bank fees associated with credit cards for years. Recently, we have switched to SmartPay. The team at SmartPay is amazing, very helpful and supportive, and I would like to... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Shift4 Australia is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
Kontaktoplysninger
Level 9, 151 Castlereagh Street, 2000, Sydney, Australien
- 1800 433 876
- marketing@smartpay.com.au
- smartpay.com.au
2,8
Middel
32 anmeldelser
Har besvaret 40 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Have been using smart pay for over a…
Have been using smart pay for over a year and absolutely love it! Easy to use and great customer services
12. august 2025
Uopfordret anmeldelse
Besvarelse fra Smartpay Australia
Hi Tamika, we are thrilled to hear about your success with Smartpay and appreciate your 5-star review. Cheers, The Smartpay Team
DO NOT USE THESE GUYS AT ALL
DO NOT USE THESE GUYS AT ALL - INEPT I decided to try them but it wasn't working for my business and customers (the 1.5% on average bills was a big deterrent) I went back to bank…
I've been in contact with them since May to cancel the account and they continue to fail to process it. Regardless of talking to them on the phone and getting empty promises.
7. august 2025
Uopfordret anmeldelse
Besvarelse fra Smartpay Australia
Hi Motorcycle Dyno, we are sorry to hear about your experience and that you were unhappy with your Smartpay terminal. As per your agreement, the monthly terminal rental fee continues until we receive your terminal back.
Since your terminal was returned on July 18th, you were automatically billed for the month. You have since been refunded for June and July, and your Smartpay account has been successfully closed. We sincerely apologise for your experience.
Kind Regards, The Smartpay Team
⭐ 1 Star Review
0 Star Review
Extremely poor service from Smart pay.
I’ve been trying to return a handheld terminal for weeks, and despite multiple calls and emails, no proper return box was ever delivered to my personal address as promised. Instead, a flimsy envelope was sent to my previous business premises, which I only found out about through the new owner. I still packed and returned the terminal using that envelope, yet I’ve received no credit to date.
To make matters worse, Smart pay has been debiting my account without any prior notification, which is completely unacceptable.
Beware before signing up with this company — the lack of transparency and poor follow-through has been very disappointing.
15. maj 2025
Uopfordret anmeldelse
Extremely Unhappy
Started out very happy with the product and support. I have now had 3 instances where the money has not been deposited into my account next day as advertised on their site. I have had many phone calls in regards to this issue and nothing seems to be getting sorted out.
21. januar 2025
Uopfordret anmeldelse
Clothing
Hi there we went for shopping we bored same food and bored
15. august 2024
Uopfordret anmeldelse
Helpful Staff
Just a remark that Alex who helped with enquiries was always helpful and polite. In the end it didn't suit my business but Alex was diligent and informative.
5. juli 2024
Uopfordret anmeldelse
Great business solution.
SmartPay is great for small businesses. The customer service is excellent and any issues are solved with ease . Highly recommend.
7. februar 2024
Uopfordret anmeldelse
Wonderful
We have been frustrated with bank fees associated with credit cards for years. Recently, we have switched to SmartPay. The team at SmartPay is amazing, very helpful and supportive, and I would like to thanks Troy Rudolph he is friendly and professional, once again, highly recommended to my friends to use Smart Pay ,
17. november 2023
Uopfordret anmeldelse
Samantha at Smartpay has been amazing…
Samantha at Smartpay has been amazing with her customer service and follow up on all matters to do with the transition to Smartpay
7. juli 2023
Uopfordret anmeldelse
A+ facilities
Henry and the team at Smartpay are a delight to deal with and exceptional service.
A+ service and facilities.
20. juni 2023
Uopfordret anmeldelse
We have been with Smartpay for about 6…
We have been with Smartpay for about 6 months.
Terminals always drop out
Payments are delayed for settling regularly.
Customer service is not 24/7 and they never answer the phone
Trying to cancel the service as they are charging us terminal rental but no one answers the phone of replies to emails
27. september 2023
Uopfordret anmeldelse
They used to be good when I first…
They used to be good when I first signed up but since the last 4months I can't even get my account manager on the phone.
3. august 2023
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.