Easy to order . Arrived promptly and very well packaged so box arrived in pristine condition. I would have liked to see a proof of the box after personalisation before submitting order. Also the stree... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great product, works well and we have one now at our holiday let as well. Good service with no hassle from the company, delivered as expected. Its always nice to find that when you re order something... Se mere
Virksomheden har svaret
Bit disorganised on customer services - signed up to mailing list to receive % off first order only to be told it doesn't apply to Smart Parcel Box. Then no emails or updates to say that it had been s... Se mere
Virksomheden har svaret
Just fitted it today. Great product and sturdy. Worth the money and we got a discount code 5%. Should save on parcel theft now and piece of mind our packages are safe while we are out. Fully assembled... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Smart Parcel Box®
Skrevet af virksomheden
Installed in over 100,000 homes and businesses, Smart Parcel Box® has quickly become the UK’s leading delivery box solution. Established in 2015 and designed in the UK, our wide range includes an exclusive collection of secure delivery boxes suitable for all needs in a choice of colours, sizes and styles. Smart Parcel Box® is brought to you by Homescapes, a leading and well-respected British online retailer of top-quality homeware.
Our committed team of engineers and designers works to create the best and most secure boxes on the market. Browse the largest selection of parcel boxes and stay ahead of delivery industry changes - whilst always considering design and functionality - with Smart Parcel Box® .
Smart Parcel Box® owners are supported by a dedicated customer care team based in the UK to help with any queries.
Tried & Tested for Reliability
- Over 100,000 installations for homes and businesses.
- Installed in more than 500 cities across over 10 countries.
- More than 98% positive feedback across various platforms.
- Dedicated UK Customer Service Team – Email, Chat & Telephone Support.
- Shipped direct from our UK-based distribution centre.
- Over 3 million households enjoy Homescapes (our parent company) products in the UK.
Smart Parcel Box
Skrevet af virksomheden
- Easy and Secure Deliveries
- Enjoy more freedom with Smart Parcel Box. Couriers scan the unique barcode as proof of delivery. Built with strong galvanised steel. Secure, tamper-resistant delivery chute. Holding compartment is accessible only with your unique key. Arrives fully assembled and easy to install.
- Expertly Engineered
- An exclusive collection of 5 variations, expertly designed. Powder coated to a high specification in 7 colours. Ensuring your parcel box complements your property.
- 3-Year Warranty
- We provide a three year warranty for any manufacturing defect, and for the performance of the powder coating against rust.
- Dedicated Customer Care - Phone-Chat-Email
- For any questions or queries about products or orders, get in touch with our friendly customer care team. Contact us via email, phone or website chat.
- Free Delivery
- We are pleased to offer free standard UK delivery by courier for all orders. Over 95% of orders are dispatched the same day the order is placed.
The Smart Parcel Box Commitment
The UK’s Leading Delivery Box Solution
Our Mission
We work to engineer solutions for the public’s worries about missing parcels and failed deliveries. At Smart Parcel Box we craft top-quality products and deliver quickly, with an impeccably polite service, at a very reasonable price.
Our Commitment
- To provide customers with the best quality parcel boxes, manufactured to the highest ethical standards.
- To pioneer industry-leading innovations in home delivery.
- To provide accessible and friendly UK-based customer care and telephone support.
All products are in stock and dispatched from our Midlands-based distribution centre. Over 98% of orders received are shipped out within one working day. We only use reliable delivery partners for a quick, safe and efficient delivery.
Should you happen to want to return your parcel box, the process is quick and hassle-free. As soon as your return is received, refunds are processed quickly. Details of how to return your parcel box can be found within your delivery and on our website.
Kontaktoplysninger
Units 12-14 Waterfall Lane Trading Estate, B64 6PU, Cradley Heath, Storbritannien
- 0121 368 0051
- support@smartparcelbox.com
- smartparcelbox.co.uk
4,6
Fremragende
1 t anmeldelser
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Great idea but Royal Mail and delivery companies don’t use it.
Quality of the box is good. Arrived quickly. Installed on wall of house. Registered the box, added all the instructions/details (as advised by Smart Parcel Box) on our profiles and/or delivery instructions with each delivery company so they can use it. NOT EVEN ONE DELIVERY COMPANY HAS USED IT. They ignore it. Still deliver on doorstep or take package away. It’s so frustrating. They won’t use it or recognise it for what it is marketed to be…a proof of delivery parcel box in the absence of anyone being at home.
29. januar 2026
Besvarelse fra Smart Parcel Box®
Dear Rachel,
We appreciate your feedback and are sorry to hear that delivery companies are not using the parcel box as intended, despite following our instructions.
We appreciate how frustrating this must be. We'll investigate this issue further to see how we can improve the delivery experience. Thanks for bringing this to our attention.
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello James,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Stewart,
We're happy to hear that you are satisfied with the product.
Thank you for your positive feedback; we appreciate it.
Smart Parcel Box Support
Trustworthy genuine company
Ordered on line and paid the extra £5 for next day delivery. It was delivered in immaculate condition as promised. I didn't get any email confirmation of delivery, but phoned up, got through to someone very quickly who gave me the correct info immediately
22. januar 2026
Besvarelse fra Smart Parcel Box®
Hello Quentin,
We're happy to hear that your order arrived in great condition and on time!
We appreciate your feedback regarding the email confirmation and we're glad our team could quickly provide you with the delivery information you needed.
Smart Parcel Box Support
Good product
Good product, arrived quickly, sturdy construction, easy to use, looks neat. Only gripe is that the lock is a bit flimsy and the keys not well cut.
14. januar 2026
Besvarelse fra Smart Parcel Box®
Hello Cathy,
We're glad you find the product sturdy and easy to use.
We appreciate your feedback and will review the lock and key quality. Thank you for your review.
Smart Parcel Box Support
Smart Parcel Box
We are really pleased with our box and it will give us peace of mind when parcels are delivered when we’re out.
6. januar 2026
Besvarelse fra Smart Parcel Box®
Hello Carol,
We're so happy to hear that our box gives you peace of mind knowing your parcels are safe when you are not home.
Thank you for your positive feedback!
The box is well built and study
The box is well built and study, I donot have to wait in for parcels anymore, I am glad I bought one.
18. december 2025
Besvarelse fra Smart Parcel Box®
Hello Anthony,
We're happy to hear that the parcel box meets your needs and provides a secure solution for your deliveries.
Thank you for sharing your positive experience!
Smart Parcel Box Support
Besvarelse fra Smart Parcel Box®
Hello Suzanne,
Thank you for your feedback.
We appreciate the time taken to give your comments, as it helps us to improve going forward. Our dedicated Customer Care team are always on hand and happy to help with any queries. We can be reached on 0121 3680051 (9am - 5pm, Mon - Fri) or email - support@smartparcelbox.com.
Thank you once again for your review.
Smart Parcel Box Support
Good service, great product
After an initial set back with a damaged box the replacement process was easy and quick, even though it required return and refund before buying again.
The installation was easy and the box is great for smaller packages.
12. december 2025
Besvarelse fra Smart Parcel Box®
Hello,
We're happy the replacement process was easy and quick for you, despite the initial issue with the damaged box.
We're glad the installation was easy and the box works well for your smaller packages! Thanks for your feedback.
Best regards
Smart Parcel Box Support
Awful longevity, poor quality materials, poor design
I've had the SmartParcel Box for about 3 years now and I have to say, it's a decision I deeply regret. Initially, I thought that the product was fit for purpose but over time, it has comprehensively failed in every way possible. In order of failure - rusted along the edge lines, distorted due to the gossamer thin metal and lack of structural rigidity, the magnetic close mechanism on the delivery side failed just exposing the internals to the elements and then the lock mechanism completely seized and I could not retrieve parcels from the collection side. I was concerned that I would break the key in the lock. It's mass produced to a price point and one that is woefully below an acceptable standard for long term use. I honestly think you could get into it with a pair of tin snips so look elsewhere if you want something that will stop a committed thief. I tried calling Smart Parcel Box but their 0121 number just rings and rings.
*Edit
- They have responded and I have provided evidence of my phone call.
- I have also provided photographic evidence of all the quality claims including a video showing the failed mechanism which Trust Pilot won't allow me to add.
18. december 2025
Uopfordret anmeldelse
Besvarelse fra Smart Parcel Box®
Dear Alex,
Thank you for your review.
Firstly, we are very sorry to note this. We have checked our systems and cannot locate any prior contact from yourself directly to us. Please can you send your order details, along with some images displaying the issues you have mentioned to support@smartparcelbox.com. We shall get this looked into further, upon your contact.
Best regards
Smart Parcel Box Support
**UPDATE** (19-12-25, 16.30pm)
Smart Parcel Box are currently in communication with the customer. An updated response shall be provided upon resolution of this matter.
Lovely design and absolutely worth it…
Lovely design and absolutely worth it considering how much running around I've spent trying trace where parcels have been left, going to depots , waiting in for late deliveries etc.
There are 4 rubber plugs provided to cover whichever 4 holes you don't use to secure the box. (4 holes on base, 4 on rear)
The only thing I'd say could be improved is the lid front edge is slightly thin i.m.o. and can be bent if mishandled. Fine for normal use though.
12. december 2025
Besvarelse fra Smart Parcel Box®
Hello Chris,
We're happy to hear that our product has saved you time and effort with deliveries.
We appreciate your feedback regarding the lid; it's valuable for future improvements.
Smart Parcel Box Support
Ordered arrived all in order no hassle…
Ordered arrived all in order no hassle good experience
5. december 2025
Besvarelse fra Smart Parcel Box®
Hello Jano,
We're happy to hear that your order arrived without any issues!
Thank you for sharing your positive experience with us; we appreciate it.
Smart Parcel Box Support
Great service super fast delivery high…
Great service super fast delivery high quality product
3. december 2025
Besvarelse fra Smart Parcel Box®
Hello Tracey,
We're happy to hear that you received great service with super fast delivery and a high-quality product.
Thank you for your positive feedback.
Smart Parcel Box Support
Superb service - highly recommended
Superb service
Very quick from order to delivery. Secure packaging so it arrived in perfect condition. The box is good quality, sturdy, well built and will mean we wont have any more damp parcels. The only challenge we had was working out what size drill bit to use - it was not immediately obvious and isn't on the paperwork (at least we could not see it). All fitted and had our first parcels (and letters) today.
Registration was easy and we should receive notification of future deliveries direct from courier companies. A very good product, prompt delivery and would not hesitate to recommend.
1. december 2025
Besvarelse fra Smart Parcel Box®
Hello Linda,
We're happy to hear that you received your parcel box quickly and in perfect condition!
We appreciate your feedback regarding the drill bit size and will review how we can make this clearer for our customers. Thank you for recommending our product!
Smart Parcel Box Support
Barcode as POD! Great idea
Love it, some additional security for our parcel deliveries. In theory the courier has to scan our barcode which should provide another way of everyone knowing the parcel was delivered to the correct address
17. november 2025
Besvarelse fra Smart Parcel Box®
Hello Lorna,
Thank you for your kind comments.
We are very pleased to hear that you are happy with your new Smart Parcel Box.
We hope to hear from you again soon!
Smart Parcel Box Support
Excellent service and fast delivery.
26. november 2025
Besvarelse fra Smart Parcel Box®
Hello Lorrie,
We are happy to hear that you received excellent service and fast delivery.
Thank you for your positive feedback; it means a lot to us.
Smart Parcel Box Customer Care
Love it! Looks just the part
Delivered quickly. Well packaged. Now I don’t need to worry if I am not in.
26. november 2025
Besvarelse fra Smart Parcel Box®
Hello Moira,
We're happy to hear that your delivery was quick and well-packaged!
It's great you now have peace of mind about missed deliveries. Thanks for your feedback.
Smart Parcel Box Customer Care
Such good service
Bought the personalised large parcel box. Thought I couldn’t find the keys but when I called, they were so patient with me and explained exactly where I’d find them.
Delivered very quickly and quality is outstanding.
1. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Smart Parcel Box®
Hello Mel,
We're happy to hear that you received your parcel box quickly and are pleased with its quality.
We appreciate your positive feedback regarding our team's patience and helpfulness in locating your keys.
Smart Parcel Box Customer Care
Happy with this purchase
The Smart Parcel Box looked good in online reviews and I have seen a few installed outside buildings near us.👍
I was a bit worried that a large metal box would get damaged in delivery. The box came by DPD and was well packaged with foam protection to the top/bottom and sides. No problem there.👍
The extra large box is well designed. The metal is thick enough to feel robust. It should not allow water penetration (the letter slot slopes to stop water entry, the access door has a rubber strip to stop water entry, and the base has small drainage holes to keep everything dry.👍
I mounted mine on firm rubber blocks to keep it above the gravel path and allow a bit off compression when leveling the box. 👍
3 Keys👍
Happy
10. november 2025
Besvarelse fra Smart Parcel Box®
Hello Stephen,
We appreciate you taking the time to share your positive experience!
We're happy to hear that the parcel box arrived in good condition and that you find the design robust and well-suited for outdoor use.
Thank you for your feedback.
Smart Parcel Box Customer Care
Besvarelse fra Smart Parcel Box®
Hello Stephen,
We're happy to hear that you are satisfied with the product's quality and price.
Thank you for your positive feedback!
Smart Parcel Box Customer Care
Dette er Trustpilot
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Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.