Prime Eco Solution ltd  Anmeldelser 

64
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Amit and his team have done great job with installing new boiler at my place, from the start to finish they were fantastic ! For assessment and quotation Amit visited my home , checked everything and... Se mere

Bedømt til 5 ud af 5 stjerner

We had two quotes for our new boiler, British Gas and Vaillant approved Prime Eco. There was. Difference of £1200 in prices with BG the highest for a lower spec product. Amit took us through pros and... Se mere

Bedømt til 5 ud af 5 stjerner

An awesome job done by smart heating hub. Quotes, prices were reasonable and according to market conditions. Engineers are fully professional and did a quite remarmable job. Infact, i am amazed that... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Couldn’t even be bothered to turn up on time! Appointment booked for 11am. Text sent the night before reminding me to be in for that time. 1105 I text back asking if the was still turning up. 1110 cal... Se mere

Virksomhedsoplysninger

  1. Varmeentreprenør
  2. Leverandør af kedler

Skrevet af virksomheden

Prime Eco Solution Ltd has staff with or over 15 years of experience in the Heating and Plumbing industry. We have fully qualified Gas Safe Engineers with the knowledge and experience needed to ensure that you receive not only the best service but complete peace of mind with true value for your money. Our reputation has been developed through hard work and reliability. We have many satisfied and returning customers because we provide the best and most compendious services in and around Central England. We offer a full range of services in PLUMBING and HEATING APPLIANCES. With us you could spread the cost of a new boiler with a range of flexible ways to pay.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

64 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(64)

15 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Extremely disappointed by lack of service

Extremely disappointed.
I booked installation for end of last year but due to other personal engagement I had to cancel. I rebooked for today and to cut a long story short the engineer turned up minute to eleven thought it was acceptable to say he could not run the pipes and I would need to find someone else to do that part of the job. Waste of my time
Do not agree to insulation unless reviewed by engineer

In response to your response Amit
It would be good for you to take some responsibility or accountability for what went wrong instead of giving account on what was cancelled etc. There was no denying that I cancelled appointments for whatever reasons all off which are my rights. You have missed the reason for my annoyance.
In reference to the clutter this was never expressed as an issue your only reference was you needed the area to be cleared so that the engineer could carry out the job. If this was an issue then A quote nor installation date should never had been agreed until you could see clearly what you were quoting for.
If this was the case then you proved unqualified to give the quote on behave of your engineer who appeared unprepared to carry out the job.
That would explain why today the engineer appeared disconnected from the task and showed no empathy to the fact that he was late. He was not prepared to provide reasonable solution to an issue you suggested would not be an issue. Telling me the job could not be done unless I had an alleyway was not helpful.I do not think an apology is necessary at this point because I will never retrieve my lost day.

25. januar 2024
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Besvarelse fra Prime Eco Solution ltd

Hello Karen
Sorry to hear that you are disappointed but we never had this issue.
When we came to give you a quote, you had so much stuff around boiler that it was very difficult to look for pipe work. We couldn't access your gas meter due to stuff around it.

We booked pre-installation survey with you twice and you cancelled it as couldn’t be home. We booked your boiler installation last year but when we called you a day before to give you the time for engineer’s arrival you said you forgot as you haven’t written it and can’t do it tomorrow. We have to re arrange our all other jobs so that the day can be utilised but we never said anything to you about wastage of our time and money.
We still like to apologise if it has caused any inconvenience to you.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Excellent Service

Excellent, professional service.
Amit was very helpful when he called and went out his way to make sure a boiler was installed in my property urgently. Engineer Manny who installed my boiler was very polite and professional too.
Much appreciated

13. januar 2024
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Besvarelse fra Prime Eco Solution ltd

Hi Kiesha
Please accept our gratitude for your business and time. It’s really appreciated that you admired our professionalism and dedication towards our customer. Looking forward to serve you in future.
Thanks
Smart Heating Hub Ltd

Bedømt til 5 ud af 5 stjerner

Brilliant service from start to finish

Brilliant service from start to finish. Our consultation was over the phone who took time to understand the situation with our current boiler, and what we were likely to need as a replacement. Then rather than have an engineer come to visit us to confirm this, he came in for an inspection physically. The quote came over with three options, we discuss it and amazingly didn't recommend the most expensive option. We needed the new boiler ASAP and were slotted in for two days time. The engineer carried out the work quickly and we are really pleased

8. december 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Mr Halefom
We are pleased to know that you are happy with our services. Our engineers are very dedicated and always look after the customer by carrying out quality work. Thanks for your business and time.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Very good job.

Arrived on time, as arranged. Made no mess or noise and did a good job.
Very competitive price.

8. december 2023
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Besvarelse fra Prime Eco Solution ltd

Hi JB
Thanks for your lovely review, really appreciated that you admired our working skills.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

This experiance was pain free

This experiance was pain free ! Quick response, clear & helpfull information, extremly nice, pleasent & helpfull man who came to view property, l would highly recomend this firm

29. november 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Mrs Harriott
We are glad to hear that you had a very pleasant and smooth experience with us from starting till completion of job. Thanks for your valuable business and time.
Regards
Smart Heating Hub Ltd

Bedømt til 5 ud af 5 stjerner

Very good service

Very good service, very competitive price and very neat installation.

20. november 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Satpal
Thanks for your honest review. Looking forward to serve you in future.
Thanks
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Professional from from beginning to the…

Professional from from beginning to the end
Quick instalation. Friendly, helpfull staff. Very good communication. I recommend it to everyone.

17. november 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Mr Wysocki
It’s very nice to hear about your experience with us and glad to hear your appreciation about our staff.
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Fast installation

Fast installation, friendly, recommend them 100%

31. oktober 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Sevdalin
Thanks for you business and time.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Great price Great installation

They carried out the installation quickly with very little mess. What mess they did make was quickly cleared before leaving. Two very professional gents.
Would recommend this firm to anybody , thanks again guys

21. oktober 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Mr Robinson
It’s really appreciated that you are happy with our after care for our customer.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Great communication and very…

Great communication and very responsive. Installed my boiler within 24hrs after we agreed on price. Mani, the Engineer, is highly professional, friendly and clearly know what he’s doing. I highly recommend this company.

26. oktober 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Malick
It’s very pleasing to know about our good communication, engineer’s work and professionalism. Thanks for your business and time.
Regards
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

I will give the company five star.

What made my experience great is that, the quote got from your company is affordable compared to other companies.
Your staff are very helpful ready to go the extra mile in terms help. Big thanks to everyone who helped to make it happen.

12. oktober 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Blaise
We are glad to know that you had good experience throughout the job from starting till end. Our staff is always ready for extra mile to look after our customers.
Good to know that you found our price competitive and affordable as compare to other competitors.
Thanks
Smart Heating Hub ltd

Bedømt til 5 ud af 5 stjerner

Great service

31. januar 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Anisha
Thanks, for your review really appreciated. Looking forward to serve you in future too.

Bedømt til 5 ud af 5 stjerner

Very impressed!

Very impressed with the advice beforehand, the service and the price. I would recommend this company.

4. januar 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Mrs Danaher
Accept our gratitude for your business and time. Glad to hear that you are happy with our pre and post after care.
Thanks
Smart Heating Hub Ltd

Bedømt til 5 ud af 5 stjerner

Highly recommended

Well managed kept in touch with all changes I made job was done professionally all work done with no mess what rubbish there was cleaned away csn recommend and best off all was the price

7. januar 2023
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Besvarelse fra Prime Eco Solution ltd

Hello Mr Palmer
We really admire your review that you are happy with our professionalism and attention to small details. Looking forward to server you in future too.
Thanks
Smart Heating Hub Ltd

Bedømt til 5 ud af 5 stjerner

New boiler

They explained everything they were going to do and what they had to do and very impressed with the workmanship and he tidied up after himself well recommended

17. januar 2023
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Besvarelse fra Prime Eco Solution ltd

Hi Mr Jackson
We appreciate your time to write the review and express that we explained you everything, it's always our aim to help home owners to understand the work commencing and understand the product. We look after our customers by tiding up ourselves for their comfort.

Bedømt til 5 ud af 5 stjerner

A reliable and professional company.

My existing boiler was old and inefficient so I wanted to update my system. Amit surveyed my house thoroughly and spent a lot of time answering all my questions, explaining the options and then gave me a very competitive quote. The work was carried out a few days later by the friendly and competent engineers with minimal disruption and fuss. I am very happy with the result.

15. august 2022
Uopfordret anmeldelse

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