The website and support after ordering were top notch. Easy to find parts to repair my fan, and after ordering, Received a follow up email to confirm fan model and issue to verify the part was what I... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Nice fan at a reasonable price. The fan was packaged very well and was easy to install. However, once installed, the fan and light did not work. We verified that power was getting to the unit.... Se mere
Virksomheden har svaret
Extremely long shipping time. Product was never installed because we found out that needed circuit was on a three way switch and the provided fan switch was only set for two way. Contacted service a... Se mere
Virksomheden har svaret
Instructions did not really take into account mounting fan on high vaulted ceiling. Orienting the mounting bracket as described in instructions will NOT allow fan to hang vertically on an angled vault... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Smafan is an acclaimed fan and lighting company based in the U.S. that designs and produces innovative cooling and lighting solutions to keep your smart life in motion. We are known for elegant designs, smart functions, advanced motor and lighting technology, and unrivaled performance.
Kontaktoplysninger
1037 W. 9th Street, Unit 101, 91786, Upland, USA
- 909 503 9060
- cs@smafan.com
- smafan.com
4,5
Fremragende
296 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra smafan.com
It's fantastic to hear that the functionality of your product worked great. If you have any more feedback or if there's anything else you'd like to share about your experience, please feel free to do so. Your insights can be valuable for others considering similar products.
Amazing ceiling fan that was super easy…
Amazing ceiling fan that was super easy to install!! Highly recommend.
31. juli 2023
Besvarelse fra smafan.com
Thank you for your positive feedback! We're delighted to hear that you had an excellent experience with our ceiling fan. Our goal is to provide products that are not only of high quality but also easy to install and use. We appreciate your recommendation and are pleased that you're satisfied with your purchase. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us for your ceiling fan needs!
3rd SmaFan, first with light kit
This is my 3rd SmaFan so it's easy tell I have been having positive experiences with the company and their products. We now have 3 icebreaker models inside our house, but this is the first one with a light kit that I will hang. The other two I have in the house are just fans and lighting in room is recessed. All the fans run so quiet yet produce a ton of smooth air flow. Some of the modes like the natural breeze is great but it's kind of an unexpected gust that will take out your loose papers.
24. juli 2023
Besvarelse fra smafan.com
Hello Marco.
We greatly appreciate your continued support and positive feedback on our products! It's fantastic to hear that you've had a good experience with our fans and that you're enjoying their quiet yet effective airflow. We're pleased to be part of your home's comfort and aesthetics. If you ever need assistance or have any questions, please feel free to reach out. We're here to ensure your satisfaction. Thank you for being a valued customer and choosing SmaFan!
Lots of updates after purchase
Lots of updates after purchase, shipped quickly. Good value!
24. juli 2023
Besvarelse fra smafan.com
Hello.
Thank you for your feedback! We're delighted to hear that you've had a positive experience with us. We strive to provide timely updates and quick shipping to ensure your satisfaction. If you have any further questions or need assistance, feel free to reach out. We value your support and hope you continue to enjoy our products. Thank you for choosing SmaFan!
Great sale price for a great looking…
Great sale price for a great looking fan. Ordering was easy and shipping was fast.
22. juli 2023
Besvarelse fra smafan.com
Hello Brian.
Thank you so much for your wonderful review! We're delighted to hear that you found our sale price for the fan to be great and that your ordering experience was smooth and hassle-free. Our team works hard to ensure that our customers have an easy and enjoyable shopping process.
We're also pleased that our shipping met your expectations in terms of speed. We understand the excitement of receiving your purchase promptly, and we're committed to delivering products to you as quickly as possible.
If you have any questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with our products and services.
Thank you again for choosing us. We look forward to serving you again!
Good service.
17. juli 2023
Besvarelse fra smafan.com
Thank you for your kind feedback! We're delighted to hear that you had a positive experience with our service. At SmaFan, we strive to provide excellent customer service, and we're glad to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your satisfaction with our products and services.
Thank you for choosing SmaFan, and we look forward to serving you again in the future.
Besvarelse fra smafan.com
Hello Mark.
Thank you for sharing your positive feedback with us. We're thrilled to hear that our fan has been a great addition to your space, offering both style and functionality. Your satisfaction is our priority, and we appreciate your support. If you have any further questions or need assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future with more innovative and reliable products.
The product was delivered on time
The product was delivered on time. I liked the minimal packaging material. It was easy to install. I've installed it within my lanai. My last fan (not this product) got damaged by a storm. Just waiting to see how this product handles the gusty summer storms we get.
3. juli 2023
Besvarelse fra smafan.com
Hello Walt.
Thank you for your feedback! We're glad to hear that the product was delivered on time and that you appreciated the minimal packaging material. We're delighted that the installation process was easy for you, and we hope that the fan brings you comfort and enjoyment in your lanai.
Regarding the gusty summer storms, we want to ensure your safety and the longevity of the fan. Please make sure to take necessary precautions to avoid direct exposure of the fan motor to water. While our fans are designed for outdoor use, it's essential to protect them from heavy water exposure during storms to avoid any potential damage.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our product, and we hope it serves you well. Stay safe and enjoy the cooling breeze in your lanai!
Great product
Entire purchasing process went well. Received fan quickly. Instructions easy to follow. Enjoy having fan linked to Google Home.
1. juli 2023
Besvarelse fra smafan.com
Hello Jemery.
Thank you for your feedback! We're delighted to hear that your entire purchasing process went smoothly, from ordering to receiving the fan quickly. We're glad that you found the instructions easy to follow and that you're enjoying the convenience of having the fan linked to Google Home.
If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing our product, and we appreciate your support.
The fan is wonderful and quiet
The fan is wonderful and quiet. Arrived fairly quick, instructions need improvement.
26. juni 2023
Besvarelse fra smafan.com
Hello NIcholas.
Thank you for your positive feedback! We're thrilled to hear that you're enjoying your fan and find it wonderful and quiet. We apologize if the instructions provided could be improved, and we appreciate your feedback on this matter. We strive to continuously enhance our instruction materials to ensure a smooth and easy installation experience for our customers. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing our product!
The fan is beautiful
The ordering process was great. The site was easy to navigate. I got my question answered right away in the online chat. The fan arrived quickly. It is beautiful in person. I haven't installed the fan yet, but I have high hopes it will be fantastic.
2. juni 2023
Besvarelse fra smafan.com
Hello Craig.
Thank you for your positive feedback on your purchase experience with Smafan.com! We're glad you found our website easy to navigate and received quick assistance through our online chat. Your ceiling fan arrived promptly and looks beautiful. We share your high hopes for its performance. If you need any assistance during installation, please let us know. Thank you for choosing our Smafan.
Smafan Experience
So far my experience with Smafan is A+(5Star). Product delivery was 3-5 days as advertised. Installation was quick and easy, installation guaide was great. I love the variable/infinite speed fan and LED light . This 3 blade fan moves more air than the 5 blade Hunter fan it replaced. The Hunter fan still worked, however it was showing its age (20 years). Hope this Smafan lasts as long. I like the remote control. I'M thinking about hooking it to my WiFi to control it. An Android or smartphone App would be ideal.
29. maj 2023
Besvarelse fra smafan.com
Hello Marsha.
Thank you so much for taking the time to share your satisfying experience with Smafan! We're thrilled to hear that your overall experience has been A+ and that our product has met your expectations.
We're glad to know that the delivery of your fan was prompt and as advertised, ensuring a timely arrival. It's great to hear that the installation process was quick and easy for you, and that you found our installation guide helpful. We always strive to provide clear and comprehensive instructions to make the installation process as seamless as possible.
We're delighted that you're enjoying the variable/infinite speed fan and LED light features of the fan. It's fantastic to hear that the three-blade design is moving more air than your previous five-blade Hunter fan. We understand the importance of durability, and while your Hunter fan served you well for 20 years, we hope that our Smafan will last just as long, if not longer.
Regarding the remote control, we're glad to hear that it's working well for you. If you decide to connect your fan to WiFi, you'll be able to enjoy even more convenient control through voice commands or our Carrohome app. We appreciate your feedback about having an app, and we're continuously working to enhance our product offerings to better meet the needs of our customers.
Once again, thank you for choosing Smafan and for sharing your positive feedback. We truly appreciate your support. If you have any further questions or need assistance with anything else, please don't hesitate to reach out. We're here to help!
Dream home
We are building our dream home and had ordered a ceiling fan through Amazon but we needed a longer Downrod so we contacted your company and immediately we were able to get what we needed. But what made it an exceptional experience was that I had sent a picture of the fan we ordered and I place the wrong order for the Downrod and we received an email telling about our error and they helped us correct the order. We had what we needed within a couple of days!! Very happy customer with the service and not to mention that we love our new ceiling fan in our office!! Thank you.
2. juni 2023
Besvarelse fra smafan.com
Hello E.
We're delighted to hear that you had an exceptional experience with our company while building your dream home. We understand the importance of getting the right accessories for your ceiling fan, and we're glad that we were able to promptly assist you in obtaining the longer downrod you needed.
Our team values attention to detail and ensuring customer satisfaction, which is why we reached out to correct the order based on the picture you provided. It brings us joy to know that you are not only satisfied with our service but also love the new ceiling fan in your office.
Thank you for your kind words and for choosing our smafan.com and Carro ceiling fan. If you have any further needs or questions, please feel free to reach out.
I paid $42 for 3 day select shipping but took 8+ days
I paid $42 for 3 day select shipping. It took 8 days including a weekend and holiday to receive my fan. I contacted smafan. They apologized for the delay and refunded my $42. The fan installs easily and works great and I am very satisfied with smafan’s response to my shipping issue.
24. maj 2023
Besvarelse fra smafan.com
Hello Michael.
Thank you for leaving valuable reviews for us!
I apologize for the delay in receiving your order despite selecting the 3-day select shipping option. We understand your frustration and disappointment with the extended delivery time.
We have filed a refund request with UPS on your behalf. This is to ensure that you are appropriately compensated for the shipping delay and the inconvenience caused. We are actively following up on the status of the refund and will keep you informed.
Please be assured that we are taking this matter seriously and doing everything we can to resolve the situation. We understand the importance of timely delivery and strive to provide a positive shopping experience for our customers.
If you have any further concerns or questions regarding your order or the refund, please do not hesitate to reach out to our customer support team. We are here to assist you and address any issues you may have.
Once again, we apologize for any inconvenience caused and appreciate your understanding and patience. We value your business and will continue to work diligently to ensure your satisfaction.
I received a very fair price
I received a very fair price, open box, and through no fault of their own, FedEx lost it as it arrived to my town. But Hugo and their customer service stayed on top of it and followed it back out found me another open box fan and made it work out.
22. maj 2023
Besvarelse fra smafan.com
Hello Randy.
Thanks for your review!
We apologize for the inconvenience caused by the shipping issue with FedEx, but we're glad to hear that we were able to assist you in resolving the situation. We understand that unexpected delays can occur during the shipping process, and we appreciate your patience and understanding. Your satisfaction is our top priority, and we're glad we could find a solution and provide you with another open box fan.
If you have any further questions or need any assistance, please feel free to contact us. Thank you for your support and understanding!
After installing the fan I was unable…
After installing the fan I was unable to get it to connect to the app or alexa. I reached out to smafan.com and they sent me an updated circuit board. Had to install it myself with no instructions but it was pretty simple. Basic tear down and plug in new board. Now everything's working great.
17. april 2023
Besvarelse fra smafan.com
Hello Jacob.
Thank you for leaving such a kind review for us.
We apologize for the initial difficulty you faced in getting the fan to connect to the app and Alexa. However, we're glad to hear that our customer support team was able to assist you promptly by providing an updated circuit board. We understand that the lack of instructions for installing the new board may have been a minor inconvenience, but we're pleased that you found the process relatively simple.
We're thrilled to know that everything is now working great and that you're satisfied with the fan's functionality. If you have any further questions or need any additional support, please don't hesitate to reach out. We're here to ensure your continued enjoyment of our products.
Thank you for your feedback and support!
Very happy with the product
Very happy with the product. Quick shipping , esthetics, functionality
22. maj 2023
Besvarelse fra smafan.com
Dear Nicholas,
We're delighted to hear that you are very happy with the product! We strive to provide a seamless shopping experience, including quick shipping, so we're glad to know that it met your expectations. It's great to hear that you appreciate the aesthetics and functionality of the product as well.
If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We're here to ensure your satisfaction and make your shopping experience a positive one. Thank you for your support!
I ordered 7 fans in total and out 7 2…
I ordered 7 fans in total and out 7 2 fans came with broken light and one fan making noise. Paid unnecessary visit charges to my electrician. Lights of the fan by default turns on if the fan is installed on one switch. There is no setting to make lights off by default with one switch.
20. maj 2023
Besvarelse fra smafan.com
Hello Mayur.
Thank you for leaving such a kind and valuable review for us!
We apologize for the inconvenience you experienced with your order. We strive to ensure that all our fans are delivered in perfect condition, and it is regrettable to hear that two of the fans had broken lights and one was making noise. Please accept our apologies for any additional charges you incurred due to the issues.
Regarding the default setting of the lights turning on when the fan is installed on one switch, we understand that this may not align with your preferences. We appreciate your feedback on having the option to set the lights to be off by default. We will take this into consideration for future product improvements. If it is adjustable, it will be very nice!
If you require further assistance or would like to discuss the issues you encountered, please reach out to our customer support team. We are committed to resolving any concerns you may have. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused.
Great service.
Kept us informed through delivery of an open box item.
Made sure all parts were included. We are very happy with purchase.
3. maj 2023
Besvarelse fra smafan.com
Hello Carol.
Thank you for your review! We're delighted to hear that our team kept you informed throughout the delivery process of your open box item. We understand the importance of transparency and ensuring that all parts are included to provide a seamless and satisfactory experience.
We're glad to know that you are very happy with your purchase. Your satisfaction is our priority, and we appreciate your feedback.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your business and are here to help. Thank you for choosing smafan.com, and we hope you continue to enjoy your purchase!
6 ceiling fans - repeat customer
I ordered 6 smart ceiling fans from smafan.com in 5 separate orders and completely upgraded all the fans in my home to smart DC fans. My positive experience and great prices and customer service of the company made me a repeat customer and I have been very happy with smafan and their customer service. Fans are very quiet as they are using DC motors. I can control fans from a single app from my phone that is easy to use. You still have remote controllers as well but the app makes it a lot easier to use. It is great to control the yellow and white color for the lamp from the app so that you can dim it and also adjust the contrast easily. I occasionally get WiFi signal weak warning but so far I did not have an issue with this. Installation: I installed 5 of the 6 fans myself. Overall I say it is quite straightforward.
25. marts 2023
Uopfordret anmeldelse
Besvarelse fra smafan.com
Hello Ersin.
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you ordered multiple smart ceiling fans from smafan.com and upgraded all the fans in your home to smart DC fans. We're glad that our positive customer service and competitive prices have made you a repeat customer.
It's great to know that you're enjoying the quiet operation of the fans, thanks to the DC motors. We're glad that the app has made controlling the fans and adjusting the lighting features more convenient for you. We appreciate your feedback about the yellow and white color control, as well as the ease of dimming and contrast adjustment.
We apologize for any occasional WiFi signal weak warning you may have received, but we're glad it hasn't caused any significant issues. If you encounter any difficulties in the future, please don't hesitate to reach out to our customer service team for assistance.
If you have any further feedback or questions, please feel free to contact us. Thank you for choosing our smart ceiling fans, and we value your continued support as a happy customer!
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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.