Amazing service as always, excellent quality products. Super helpful, you can tell this is a small family run business as the attention to detail is unreal. Will be back for more.
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Se, hvad kunderne siger
Lovely garments. But communication was really tricky, just didn’t hear back from emails when trying to exchange /return. Ended up posting back when was in republic, with handwritten note re exchang... Se mere
The quality of these tights is well worth the money and the time (coming from Ireland to the USA) is well worth it!! Customer service was wonderful when I emailed some questions. Thank You Kat!
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Kontaktoplysninger
Irland
- slugsandsnails.ie
4,4
Fremragende
238 anmeldelser
Bed kunder om at skrive en anmeldelse
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Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Slugs & Snails
Hello Inge, we are sorry trust pilot sends review emails before our shipments have landed in some locations, we know it’s frustrating but in order for us to run promotions like our two month long free global shipping, we have to send our mail with national mail services which take a little longer than couriers but nothing too excessive in general. I think we spoke on the phone and explained how we ship, our system says your mail was received so we are just checking?
Fast delivering and good quality
21. juni 2023
The products are beautiful great…
The products are beautiful great quality wash so well I love buying them for all 3 of my Grandchildren....The service is so quick
19. juni 2023
Bright happy colours
I bought tights for my 4 year old twin granddaughters. They love them. Such bright happy colours and patterns.
7. juni 2023
These are great sets
These are great sets, we have them for pjs and day wear, they are soft and comfortable, and they have a beautiful selection of colours. No issues with postage, they came quickly. We are repeat buyers of this product. The fact that they are organic is important to us too. I’d love more Adult options! Thank you
8. maj 2023
the quality of the socks and tights are…
the quality of the socks and tights are just fab . my 6 yr old loves the tights for school & also with weather improving she now in her socks. she tells me they are sooo soft
1. maj 2023
Great item
Great item, beautifully packaged. Re ordered more in different colours straight away
26. marts 2023
Lovely tights and more
Always great products, amazing quality, our daughter loves every single items we bought
19. marts 2023
Lovely quality and fast shipping
Lovely quality pyjamas… Love the colours and my son looks so comfy in them. Thank you
21. marts 2023
Outstanding
Excellent, 5 star experience with this store. The quality of the waffle sets is wonderful and the communication and customer service was outstanding. I am so happy and would recommend Slugs and Snails to everyone.
19. februar 2023
Beautiful tights
I love that there are fun designs in adult sizes, and that the tights are made from cotton. Also great that there was no plastic packaging other than the envelope that they came in. We ordered to abroad and the products came within the reasonably expected period, so fully happy.
Would love to see even more of the fun designs in adult sizes, and i would love if the pattern came up higher than just the knee.
13. februar 2023
I never received the order
I know this, but two weeks have now passed since you notified me of the departure of the order ... so yesterday I wrote you again asking you what the standard times for a European shipment are but I have not yet received an
1. marts 2023
Besvarelse fra Slugs & Snails
Hello Nicoletta, we have communicated with you four times since your order left the warehouse in Ireland last week! You asked to track it the same day you placed the order and then asked to cancel it at the same time. We have done our very best to keep you happy and updated but there’s only so much we can do. It’s been shipped via ordinary ground shipping which takes a little longer than courier post and as is stated in our shipping terms, however you have to give the mail time to process the shipment if you order from Ireland it’s impossible for us to ship across Europe in a day or so. If we have to start using courier only mail services because customers won’t wait for the post, it will cost a minimum of €25 for each order which we don’t think anyone wants so please read our shipping terms and be mindful that we are trying to get our mail out fast and affordable for everyone so that the entire world can enjoy our products. We ship all over the world and our mail is pretty fast 90% of the time but sometimes depending on your location, there might be a small delay.
I’m a regular customer and this time I…
I’m a regular customer and this time I purchased adult sized knee socks to wear with my roller skates. I love them, purchased three pairs and plan to buy more as my daughter has now stolen mine!
22. februar 2023
The tights are lovely
The tights are lovely, just as expected. However, we ordered the same size three times each and the effective sizes within differ quite a bit.
19. februar 2023
Besvarelse fra Slugs & Snails
Hi Christine many thanks for your review. Visually they might look a little bit different as we have to allow our manufacturers a 2cm tolerance in the sizes so they can get so much detail onto the tights, allow for changes in cotton etc. But all our sizes are based on their fit. So they are quality controlled on a mannequin the same size as the age range and they have to fit that comfortably to be considered a good fit.
Since the first day we bought a waffle…
Since the first day we bought a waffle set we have been massive fans so comfortable and stylish and absolutely lovely to deal with I think we won't stop buying until we have them all
17. februar 2023
Beautiful quality products delivered on…
Beautiful quality products delivered on time. Very helpful.
14. februar 2023
I have still not revived my product
I have still not revived my product. Disappointing really
6. februar 2023
Besvarelse fra Slugs & Snails
Hi Keely, many thanks for leaving a review, but we do ask that you wait until the recommended delivery time has passed before you reach out about delivery. We haven’t spoken to you about that yet so leaving a 1 star review as a first point of call isn’t very fair. You ordered last weekend, we don’t have an active postal service on weekends and the next working day here was a bank holiday so your mail only left our warehouse on Tuesday. We pre clear customs for you at our end since Brexit has made that quite difficult for UK orders and I can see that was done here for you. That process adds a day to our shipping as once we do that here the whole thing has to be done again at our sorting office so effectively your post only hit the mail circuit a couple of days ago. It leaves Ireland the next day and then unfortunately it enters into the UK postal network which is much slower than ours. With the UK backlog we do advise to give an extra five working days to our usual shipping times but in reality it will probably be there in the next couple of days. As a small business our reviews and customer satisfaction is really important to us so it would be really lovely if in future you could reach out for shipping questions and maybe review our products we have extremely low international shipping charges, in fact they are the same as our national shipping charges so that we can make sure our international customers can buy our products without unrealistic costs for delivery. That means we take quite a hit on shipping outside of Ireland so we have to trust our mail to the national mail services, however we can not make them work any faster.
Very helpful
Very helpful, answered my query about sizing promptly even though it must have been a very busy time for them as Xmas and they actioned my subsequent order immediately.
20. december 2022
Besvarelse fra Slugs & Snails
It was a pleasure to serve you Claire, thank you for shopping with us.
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