Slotmonster Anmeldelser 402

Ik wil iedereen waarschuwen voor Slotmonster Online Casino. Na veel spelen en eindelijk een mooi bedrag gewonnen te hebben, weigert dit casino uit te betalen. De klantenservice schuift je van het kastje naar de muur en komt telkens met nieuwe eisen voor verificatie, maar uiteindelijk gebeurt er niks. Inmiddels wacht ik al weken op mijn geld, maar ik krijg steeds loze beloftes. Voor mij is dit pure oplichterij!

I’ve given 3 star rating because of this time around trying to withdraw, I’ve won 1000 euros in the past and it was processed in relatively quick last time around and paid out. This time trying to withdraw 4000 euros has been a nightmare.

* money received the verification process took the time then 10 hours later money received, thank you slot monster , I’ve now given 5 stars. Don’t believe the bad reviews on here I’ve been paid out twice now just this time around took longer but I’ve received my money and have no issues with using them again🙏🏻

BE WARNED ALL EXISTING AND POTENTIAL NEW SLOTMONSTER CUSTOMERS!!!

Slotmonster have effectively stolen all of my legitimate winnings and available funds from my account and I’m absolutely devastated by it. The situation as a whole has been an absolutely horrible experience for me as a customer and the way it’s been handled is just unbelievable. Nothing at all has been said or done about it. The stress they have caused me has greatly affected my mental health and wellbeing, however I can not and will not allow them to get away with this at all. I have no other explanation for why I haven’t been able to access my account since 27/01/25 nor have I been offered a single possibility from their customer support department. I basically classify this as tangible fraud and I’m in contact with my lawyers to bring a case against if and once proved. I’m also contacting my financial institution to recall all of my lifetime deposits made to the casino (which by the way exceeds the total amount which I’m actually contesting), using my many months of correspondence with them without getting answers, responses and being completely ignored as concrete proof that something untoward has happened with my account, I’m not being told what exactly and nothing seems to be being done to rectify the situation. After months of correspondence without any resolution or updates from them, they have conveniently stopped answering my emails completely.
I reported to them on 27/01/25 that there seemed to be some issue with my account. Using my credentials to login in as I would always, I was confused as to why my account was showing as being associated with a different email address to mine and another person’s name.
No betting history or transaction history of mine was visible. None of my many withdrawal receipts or available balance. Infact there was no other information whatsoever and so clearly proved it wasn’t my account. I’ve been a loyal customer of slotmonster’s for over a year, making many deposits totalling thousands of euro’s and racking up hours upon hours of gameplay. Where had this information suddenly vanished too? This was only a day after making my withdrawal request of €2985 and leaving over €700 of available credit in the casino. For months now throughout corresponding I’ve been completely compliant and as helpful in assisting with their investigations as I possibly could. I’ve sent across screenshots which were requested of the account once logged in to prove the information being shown on the account was that of a different person to me. I also sent across requested documents of my mobile phone ownership to prove my phone number belonged to me. Every time I’ve been asked to cooperate with them I have in a timely manner. Strangely every single time I’ve made correspondence, I’ve noted a regular pattern of getting no response whatsoever and then I have to chase them up always. This was the case when I was asked to send in my mobile phone ownership document. I sent it in on 22/03/25 and still to date I’ve had no reply.
Since my last correspondence asking for an update which was on 12/04/25 and many emails in between, I’ve gotten not one. Their silence is deafening which is difficult not to hear loud and clear. I’ve had enough of this merry go round, back and forth, I will be ensuring I inform as much people as I possibly can about the unknown risks they face as a potential customer of Slotmonster.
I’ve will be subsequently be uploading to this review a complete and full history of my correspondence with customer support since 27/01/25 to serve as factual evidence and total transparency.

TBC……

**** A quick update to note. I have messaged Slotmonster via email today in a last ditch attempt to get a reply with the aim of gaining some understanding and clarity regarding what’s happened with my account. I want to give them a fair opportunity to respond to me. I have however, been ignored for some weeks now and so hold out no hope that I will receive a reply. Pending whether I do or not, I will be posting the complete conversation I’ve had with customer support since the first day I raised this issue on 27/01/25 to back up my claims and hopefully by then I may just receive a response!!
I’ve explained to my bank already the current situation and have kept them updated throughout. I’ve sent across to them all necessary correspondence and it should not take too long for me to receive a refund of all my lifetime deposits using the cover of my banking institution’s chargeback procedure, citing internet fraud and pending a criminal report obtaining a reference number.

Withdrawals fast games good.just to keep people updated .since sorting my issues slot monster have paid my last two withdrawals within 24 to 48 hours.the games are excellent and support helpful.love this site

SCAM SITE

SLOTMONSTER do not pay out. It's been over a week, SLOTMONSTER has asked for all my bank info and they are now ignoring me again.

How stupid I am for trusting SLOTMONSTER, I think it's fraud SITE. Stay well clear.

I have been playing at Slotmonster since the end of last year. I can say everything encountered has been positive so far. Deposits via bankcard and withdrawals via SEPA to my bank account have been fine. The KYC checks for easy to complete and my account was fully verified in less than a day after completing relevant parts and withdrawals seem less. Latest withdrawal of 700 Euro was just processed this afternoon without issue via SEPA, will hit my bank Monday morning now.

I Been A playing a slotmonster for A while no problem. Now the refuse too pay me money. I really dont understand when you do a deposit 30sec , when you do a withdrawl i like they block your money want you too lose it all.

Dieses Casino zahlt euch beim ersten Mal etwas aus und danach isst sie alle 20-30 Einzahlungen. Passt auf ! und der Live-Chat ist eine Katastrophe. Die VIP-Abteilung meldet sich 1-2 Wochen später…
Sehr sehr schade ! Ich und 2-3 Freunde sind für immer weg von hier ! Passt auf Leute ✌️

delaying my KYC...and my withdrwal we no reason...
Other brands from EOD Company are much much faster...

i m worried !

jhonny’s a gay’ed

This company. Is doing fraud.

Pure scam . I played and they gave me free spins which came to nothing. Got upto €2380 and played it balc down to €1098 and had enough so went to withdraw. Only to have my withdraw cancelled and my balance stolen. When asking why they said I wagered over €5 euro which i didn't however I wasn't within any bonue requirement so is irrelevant. I have reported them to barclays card and made complaints through the ukgc and ask gamblers. I advice anyone ebony scammed by this site to do the same and help get them investigated and shut down

Was unsure about the 5 stars due to the payout not being 24hours and almost thought I was scammed BUT, no, all is good. Won a 5 figure jackpot and the limit is 4k euros a day withdrawal and 10k euros a week. Bank (conversion rate) takes a LOT of commission (750 off 4000). Anyway, this doesn't have many of the commercial games the UK casinos have but still a lot of games nonetheless. I have 2 thirds of my money paid to me but need to wait until the week is up to get the final amount. I don't ever go for bonuses so can't comment on that but over the moon with the payout and company as a whole. Very helpful and polite customer services but cleverly never give a time frame, so I can relate to the lower reviews on that as it is frustrating, but as someone who have never won anything like this before, I am happy to say this is the best casino I have used and won't go elsewhere, thank you. (Assuming my final withdrawal goes through without an issue) And I did have to wait 5 days for my money to be processed their end "dues to technical difficulties" but got lower amounts approved AFTER the larger amount was waiting to be accepted. 5 Stars as I am happy with overall.

I received my payout today. I've been doing daily psychoterror in the chat, contacted various authorities, lodged a complaint with Casino Guru, etc.

In the end, I received my money after 2.5 weeks.

MAKE SURE YOU READ TERMS AND CONDITIONS OR THEY WILL KEEP YOUR WINNINGS

i won 950 euros and processed a withdrawl 5 days later i have received nothing!when i complained and asked for a timeframe they said they cannt give a timeframe ,closed my account and havent sent the email they promised!Avoid at all costs a complete scam

Thanks for the advice, I will definitely be avoiding, these scammers are scum. Please read and avoid, don’t cave into the temptation and let these parasites eat you alive!!!!

I requested a withdrawal in wed. 26th March at 5.30pm
It’s now Friday 28th, my withdrawal is still sitting there and I have received no communication whatsoever from them. The whole procedure is stressful to say the least as you cannot get to speak to anyone, other than the bot, which is no help at all

Very good site and some good bounce to be had. And the chat is very fast and helpful

Get thru the verification process was like joining the KGB but well worth it in the end it's the best casino on line I have ever played each game I only 20 p stake that's it.Some wins for that stake £100 + and for withdrawal very quick Best casino online I have ever played and I've played plenty 👍👍