Dream experience. Package arrived earlier than expected, glasses look just as they did online, and amazing price point. I used to buy from Warby Parker, but the quality genuinely seems better as wel... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
After a crappy experience ordering there was an issue with brown tint shortage? And finally the pair i got after 3 months was acceptable. I've since tried to order another in the style I usually get... Se mere
Virksomheden har svaret
It's difficult to find green eyeglasses, but I found them at SLLAC. I bought the butterfly style, and they are just perfect. They are a lovely green with rhinestones in the corners. The lenses are gre... Se mere
Super cute sunglasses for my 4 year old who wanted a little razzle dazzle. I felt confident while ordering since there was a spot to upload her actual prescription- takes a little guesswork off of me.... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Sllac offers a variety of both high-quality designer and daily use with a wide-range of styles starting from $6 with full lens options.After we cut off a lot middle chanins, you can get favorite glasses with 30% of costco's price. If shopping by mistake, you can get free exchange or free return in 14 days without any reason, including full refund option. If there is quality issue in Sllac lenses , we not only offer free exchange, also offer one more price compensation for you. From the comfort of home, buying glasses online has never been so easier. With our virtual try on technology, simple navigation and risk-free policy, your new glasses are a click away. And the best part — that moment the glasses arrive at your doorstep! We are expert in eyeglasses, optician field, we will try our best satisfy your needs, as a new brand online, we will appreciate if you can share your buying experience. You are also welcome to contact us if you have any suggestions or special requirements. Sllac is available both online and offline to anyone anytime.
Kontaktoplysninger
10829 Central Ave. S, 91733, El Monte, USA
- 831-888-0086
- service@sllac.com
- sllac.com
4,1
God
459 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 93 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I wouldn’t even give you one star
I wouldn’t even give you one star. Bad experience the first time they gave me $20 credit to try them again and give them a second chance so I did and it was just as horrible poor quality horrible customer service they do nothing but lie and make excuses never will I use them again
5. juli 2022
Besvarelse fra SLLAC
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. We'll not make any excuses for this and the USPS tracking number is traceable at anyplace at anytime. If you have any questions or need further help, please contact our customer service via service@sllac.com.
Still haven’t received my glasses all…
Still haven’t received my glasses all they do is lie and make excuses and give you attitude filing a better business complaint
2. juli 2022
Uopfordret anmeldelse
Besvarelse fra SLLAC
Sorry for the inconvenience this brought to you, we understand how anxious while waiting for the package especially when the shipping info doesn't update in time. We've contacted the USPS and the newest update showed the package delivered on Jul 2nd. If you have any questions or need further help, please contact our customer service via service@sllac.com.
The frames are well made
The frames are well made; yet the lenses are thick and stick out a bit. But they are quite beautiful. Overall I would say their great quality.
18. juni 2022
Uopfordret anmeldelse
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear! If you are not satisfied with your lenses, you can get in touch with us and our customer service can replace them for you. Our email service@sllac.com
will order again
easy to return (was my mistake) and got my credit to purchase new glasses right away.
16. juni 2022
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
Quality and reliability
Amazing choice of frames. Really easy to upload your prescription. My sun glasses arrived within 2 weeks and the quality is fantastic. I'm so pleased!
6. juni 2022
Uopfordret anmeldelse
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
I love all my glasses I order from them…
I love all my glasses I order from them omg soo kute and cheap 🥰
4. juni 2022
Besvarelse fra SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Besvarelse fra SLLAC
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Wrong prescription on one side of the…
Wrong prescription on one side of the lens, did not include transitions as ordered. I could not see on my left eye the prescription was off, disappointing and went round and round with the seller who was the middle man. The product was from China which took forever to arrive.
20. april 2022
Besvarelse fra SLLAC
The original prescription you sent us shows that you filled the prescription incorrectly when you ordered it. When you said you had trouble seeing on one side of the lens, our customer service asked you to send the original prescription for confirmation, and you did not cooperate, so we repeatedly communicated with you in between. The degree of discoloration of lenses is related to the intensity of UV rays received, and we requested you to send a photo of your glasses indoors and outdoors to prove that they are not discolored, and you did not cooperate. You can see the details of the production time and shipping time on our website.
Our customer service is the company's direct customer service, not a middleman, the manufacturer and the company are one.
I would have preferred to know that…
I would have preferred to know that your eyewear comes from China. The shipping took a while because of coming from China. The bifocal prescription is not correct but I have another pair of glasses. The frames are smaller than the ones in virtual try on. I would have preferred a larger pair. I do love the shape and color.
9. april 2022
Besvarelse fra SLLAC
We are sorry to keep you waiting. Here are our current shipping times
U.S. (All 50 States)
Standard shipping Estimated delivery time: 7-18 working days
Courier (USPS/UPS/FedEx) Estimated delivery: 2-5 working days
Notice. Standard shipping during the holidays (October, November, December) may take 3-5 days longer than usual.
Notice. Please refer to the international shipping times below for shipping times to US islands and remote locations.
International
Standard shipping Estimated delivery time: 21-28 business days
Courier (USPS/UPS/FedEx) Estimated delivery time: 7-14 working days
About incorrect prescriptions our customer service will contact you further to find the cause of the problem. If you are not satisfied with the size we can start an exchange for you.
Ordered twice, didn’t receive any, and refund is still a struggle
Orderd twice, but never received any of my orders. I had to resolve to smear campaign to get one of those refunded because they were very nonchalant and wouldn’t take “2 missing orders” seriously, still 3 months after I’m still trying to get the 2nd refund.
So beware before you shop.
7. april 2022
Besvarelse fra SLLAC
Your first order was dispatched by UPS and the address was incorrectly filled in causing UPS to fail to deliver. We recommend that you contact your local UPS to change the address and we have contacted UPS to change the address for you for redelivery. Your parcel is now at your local post office and you can pick it up there. The second order was placed at a different address to the first and we subsequently found that the postcode in your address was incorrect. UPS still failed to deliver.
We have refunded you for both orders. We apologise that we were unable to provide you with a satisfying service. We recommend that you recheck that your address details are correct next time you place an order to avoid this happening again.
Great product great shipping.
7. april 2022
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
My glasses seemed to get lost for quite…
My glasses seemed to get lost for quite a while and only after I sent an email did I get an update. That said at least I got a fairly prompt response.
2. april 2022
Besvarelse fra SLLAC
We are sorry to have kept you waiting for so long. Some parcels will take longer to arrive due to the outbreak. According to the update you signed for your parcel on the 23rd of March. If you have any questions, please feel free to contact us. Statistically, it takes 6-19 days for a package to arrive after it is sent out to a customer in the States.
I didn't know it would be shipped from…
I didn't know it would be shipped from so far away. Long wait.
1. april 2022
Besvarelse fra SLLAC
We have reviewed your order history and the progressive lenses you have selected need to be custom made and the production time for your glasses is 8 days. Our progressive lenses typically take 3-5 working days to produce. Your order arrived 16 days after it was dispatched. We are sorry to keep you waiting. Feel free to contact us if you have any questions.
Poor quality and they deny it
EDIT: My prescription showed a different strength for the left and the right eyes. It was not a single prescription. The fact that you don’t recognize that shows your incompetence.
I ordered 2 pair of glasses with progressive lenses. After wearing them for just over a week, I was found I was having a really hard time adjusting to the new prescription. I found that I couldn’t see clearly down the grocery aisle. I contacted customer service to return them. They offered me 50% return after deducting shipping fees. They suggested I check the new prescription with my doctor, so I did. The doctor determined that the lenses, which have different prescriptions, are reversed in the frames- right Rx is in left side, left Rx is in right side - and the strength is a little off. I contacted customer service again and they denied any responsibility. They claim to have 3 quality checks and it must be miscommunication from me. They offered a store credit minus the shipping fees so I can reorder. They aren’t getting anymore of my money. I can’t use the glasses because of the wrong prescription and they refuse to admit their error and correct it without a financial charge to me. It’s very disappointing because I’ve ordered here in the past and have been wearing the glasses since 2019. Because of this experience, I will advise others against using this company.
25. marts 2022
Uopfordret anmeldelse
Besvarelse fra SLLAC
If you have worn your previous prescription without much problem, we recommend that you can continue to use your previous prescription. Alternatively you will need to consult with your doctor about this. We cannot refund or exchange the full amount for non-quality issues.
We first went and confirmed with the factory the internal records of the lens order at the time and the lens prescription was fine. Even if the lenses are reversed, the doctor's measurements you provided are for a single prescription, and most of the values are quite different. It is very unlikely that both pairs of glasses will be fitted reversed and we measure each pair of glasses 3 times at the factory. So there must be some kind of misunderstanding here. We can do the return process for you on our end, shipping costs are not refunded and the rest will be refunded to your shop balance for re-ordering. Your own initiative to re-purchase is in our conversation log, so we treated as an exchange.
For exchanges, refunds will be returned to your store credit for you to order again. Shipping costs are non-refundable per our return policy. Please notify us after the return tracking has started to update and the refund will be issued within 12 hours.
The refund will be $125.80-$5.95-$3.8 =$116.05
If you do not want to exchange the goods and would like a straight refund, we can continue to negotiate.
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
Not photo chromatic lenses as I ordered!
11. marts 2022
Besvarelse fra SLLAC
Our customer service will reach you see what happend. As discoloured lenses are special lenses, some customers may encounter your situation after receiving them. In fact, the discolouration of tinted lenses is related to the intensity of the UV rays they are exposed to. If you are not satisfied with our products, we can do an exchange for you.
Cute glasses!
My glasses arrived nearly four weeks after ordering. Due to my own fault I did not check the tracking option. To get info on the shipping status I called, but never got a call back and my first email went unanswered, the second one gave me the info I wanted (sort of). Be careful to "uncheck" any additions you don't want. I got one I didn't want (phone call was immediately after ordering as I wanted to correct this right away, but since the call was not returned, I ended up paying an additional $4.95. It's not a big deal. Overall I am very happy with the glasses and would order from them again, but I'd be more careful.
3. marts 2022
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!We apologize for the frustration in communication, our telephone customer service is now suspended.
good really good
20. februar 2022
Uopfordret anmeldelse
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
Excellent customer service
Excellent customer service! My original order was lost in the mail. I tracked it to jfk but it sat there for 3 weeks. Upon contacting the company they immediately replaced my glassed. Unfortunately when I received the glassed I wasn't really happy with the fraim. I was able to return glasses and ordered a new pair. Whole process was super easy.
19. februar 2022
Besvarelse fra SLLAC
Thank you for shopping with SllacEyewear!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.