I've always found Slice Mobile to be ready to use with excellent customer service. The few times I've had to conact them whatever issue I was having was quickly and easily solved. The connection is go... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great team! Very helpful and responsive to any query’s. Overall great coverage very rare im without signal. Super fast internet 114mbps download last time I checked. On my phone aswell! Would reco... Se mere
Virksomheden har svaret
I really like being part of a small start business. There have been a couple of initial glitches but I think that’s more to do with the general e-sim technology. The customer service is the reaso... Se mere
Virksomheden har svaret
Slice uses the EE network so it’s generally reliable & data connection was excellent. That said, customer service is dire: I experienced issues while in Europe & spent 30+ mins via online chat (the on... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Slice Mobile is the UK's first eSIM only mobile network. Slice is on a mission to revolutionise the mobile network industry by giving customers a slice of the action. Slice offers unique ways to reward customers through loyalty and referral, with bills going down each year and not up.
Kontaktoplysninger
Storbritannien
- help@slicemobile.com
- slicemobile.com
Get a Slice of the Action
4,2
God
167 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Slice Mobile
Happy Slice-iversary, Tom! 🥳 Hope you blew that cashback on something gloriously unnecessary. Thanks for slicing with us from the very beginning. #FoundingSlicer
Recent switch from GiffGaff…
I’ve recently switched from GiffGaff after many years. I’m very impressed with SLICE so far. The coverage and network speed has been excellent and I received a quick response when I raised a ticket. Would recommend.
17. august 2025
Besvarelse fra Slice Mobile
Thanks Darren! You're making us blush - happy Slicing. 🙌
Daylight Robbery
Slice mobile has been debiting my credit card for the last six months after I participated in their 7 day trial.After 2 or 3 days of the trial I stopped using their ESIM as I realised it did not function very well.The trial had explicitly said that there was no auto-renwal.I stupidly trusted them.This is what the website clearly states.I just contacted their customer service and they said two months would be refunded out of the six.I rejected their offer but George from Slice said it was too late- the refund had been done without even asking me! So, the manipulation continues.They take your money under false pretences and then force you into accepting an offer against your will.I will be taking this further.Such companies cannot be allowed to behave so unscrupulously.
Just to update & reply to the response from George below.It clearly states on the Slice website that the company WILL NOT take funds unless auto-renew is enabled.I DID NOT CHOOSE TO AUTO-RENEW ( your ESIM did not have a good signal).DO NOT TRUST THIS COMPANY - they will take YOUR MONEY (against your will) & REFUSE TO REFUND IT- HOW DO YOU SWITCH OFF A SERVICE THAT YOU ARE NOT AWARE OF?????****BEWARE****
26. august 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Hi Anna
Sorry you didn't enjoy your experience with us. We wanted to quickly highlight the ways in which all customers can switch off their auto-renew in just one click:
There’s a large button on your Plans page labeled “Auto-renew plan.” With just one click, you can switch it off, and a confirmation message will appear: “Auto-renew is off. Your plan won’t renew at the end of this cycle.”
We also make this option available when you first set up your Slice account and throughout the trial, so you can decide right from the start and never get charged. We believe in being transparent from the very beginning.
I also checked with our Help Team, and they confirmed that they have refunded you for 2 months as a gesture of goodwill. We're more than happy to refund customers who realise Slice isn't for them, but as per our T&Cs, this needs to be done within 24 hours of the purchase of your plan.
George and the team at Slice go above…
George and the team at Slice go above and beyond. Outstanding service. Excellent network. Would go anywhere else!
24. august 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Thanks Shaun! We love to have you Slicing with us, and our team appreciate you too. Round of applause for everyone 👏
Besvarelse fra Slice Mobile
Hi Michael,
We noticed your 2-star rating and would love to understand how we can turn that into a 5-star experience. 💫 Our awesome Help Team is always ready to chat if you need anything.
Thanks
Slice Team
Amazing service especially George
Amazing service especially George, even when it seemed like a sole issue they seemed to prioritise me and check in daily. Massively rate this.
20. august 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Thanks Ryan! Every Slicer is important to us, we're so amped that you had a great experience. Enjoy Slicing. 🍋🟩
Scam - Avoid. No easy way to cancel during trial and they WILL charge you.
Scam! Trial period without possibility to cancel. Im pretty tech savvy so im not new to trials. Tried to cancel after two days as already have two main mobile numbers (tried SLICE bc needed a quick spare coz all these socials and shopping sites always needing a silly number to register).
Anyway tried to cancel trial after two days and ABSOLUTELY NO OPTIONS. Then they charge you and automatically roll you over to their FULL PAID plan after 7days THEN only THEN DO YOU SEEE THE OPTION TO CANCEL.
Very cheeky. Not the way i expect a new digital company to run. Disappointed. Had to take time out of my day to msg them and get a refund. Very deceptive way to get money. I can imagine the thousands and millions of people they’ll probably do this to and who don’t have the technical background or time to bother chasing them up and boom! Free money for them by offering a bang average ‘free’ 7 day trial! AVOID AVOID AVOID!!!
11. august 2025
Besvarelse fra Slice Mobile
Hi Ama,
Sorry you didn't enjoy your experience with us Ama. We wanted to quickly highlight the ways in which all customers can switch off their auto-renew in just one click:
There’s a large button on your Plans page labeled “Auto-renew plan.” With just one click, you can switch it off, and a confirmation message will appear: “Auto-renew is off. Your plan won’t renew at the end of this cycle.”
We also make this option available when you first set up your Slice account and throughout the trial, so you can decide right from the start and never get charged. We believe in being transparent from the very beginning.
I also checked with our Help Team, and they confirmed that as soon as their working hours began after you reached out, they cancelled your plan and processed the refund right away. All within just a few hours. They're the best 🫶
Really happy with Slice
Really happy with Slice - it was easy to transfer my number and their roaming for Europe is great with no crazy charges.
The app is easy to use and everything is very clear and easy.
They also send fun, friendly messages which I love, it makes a change from the usual boring telecoms company!
5. august 2025
Besvarelse fra Slice Mobile
Buzzing to hear your EU Roaming was as smooth as the sandy beaches 🌴✨ Hope you had the dreamiest getaway! Stoked to have you Slicing with us—massive thanks for the shoutout 🙌
PATHETHIC SERVICE!!
PATHETHIC SERVICE!!!
MY ESIM DISSAPEARS EVERY OTHER DAY randomly! All bars gone, no signal. And I am sick and tired of reaching out to them again and again and hearing them find excuses or blame APPLE update for it.
Its been going on since past 3-4 weeks now. I've been patient all this time but its getting ridiclous now. IVE BEEN LEFT STRANDED ON THE ROAD BECAUSE I RANDOMLY HAVE NO CONNECTION WHATSO EVER THANKS TO SLICE.
I CANT STEP OUT OF HOUSE UNTIL I CAN GO TO SLICE HELPLINE, ASK THEM TO SHARE A NEW ESIM EVERYTIME AND GO THROUGH THE DRILL OVER AND OVER AGAIN. ITS RIDICLOUS.
I have NEVER in my life used or witnessed such a pathethic service. WHEN ASKED ABOUT SPEAKING TO A MANAGER, THEY FIND EXCUSES FOR THAT TOO AND NEVER LET YOU SPEAK TO SOMEONE. JUST KEEP CHATTING WITH A ROBOT LIKE PERSON AT THE OTHER END.
AWFUL AWFUL AWFUL SERVICE AND EVERYONE MUST AVOID THEM.
WILL BE TAKING THIS FURTHER VERY SOON!
26. juli 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Hi Fahad,
We’re sorry to hear about your recent experience and completely understand how frustrating it has been. Our Help Team has confirmed that you’ve been refunded for the affected months, and we know you’re continuing to work with our Help Team Manager and Ops Director to find a lasting resolution.
The Best UK eSIM Pay&Go Network (Uses EE)
Brilliant network and the app is straight forward to navigate and setup. Signal is generally excellent and the plans are great however I do feel the Middy plan should be at least 100GB. The main thing that drew me in was the roam like home of up to 30GB which comes in very handy for me. I have been using Slice for 7/8 months now and I have also recommended others and by doing so I have received £45 in rewards.
22. juli 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Thanks James! Great to see those friend referrals are racking up.
Was good network until all service was…
Was good network until all service was unavailable for over 24 hours making it hard to get work tasks done
20. juli 2025
Besvarelse fra Slice Mobile
24 Hours, eek. That's not what we like to hear. I've checked in with our Help Team and am glad to see they resolved your issue with you and that your back Slicing your way through life!
Besvarelse fra Slice Mobile
No Faff, that's how we roll. Thanks for rolling with us Azam!
Great service, quick setup
Really easy setup. Even when I wanted to move my eSIM and had to reach out to customer support. It was really quick and my question was answered in seconds
30. juni 2025
Besvarelse fra Slice Mobile
Kieran, you’re officially our favourite person today. Thanks for the 5-star love!
Its as if someone somewhere is listening
Its as if someone somewhere is listening. Don't bother reading further. Just download the slice app free 7 day trial. The app is a work of genius runs like butter. Has all the options needed such as generate a pac or move esim to another device. The speed test has been constantly reliable peak times speed was reliable BUT more importantly the ping was nice which ment everything just works. Web pages load in a instant. Apps download in seconds I really hope this the way of things. I will update
4. juli 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
We plan to bottle this review like perfume, and spritz ourselves with it every morning! Thanks for spotting the genius in our butter-smooth app (we might have to steal runs like butter for our next tagline). Thanks for spreading the Slice love Kevin - you're top tier!
So far so good
So far so good. Seamless transfer of number from previous provider over to Slice mobile. Roaming works well too.
My only gripe so far, connection speeds are not as good as I was hoping considering it's 5G. Maxing out at about 45mbps and was hoping it was gonna be a little quicker. Other than that, no complaints from me.
UPDATE 01/07/25 - Slice team reached out mega fast, made a few tweaks and now getting about 75mbps. Definitely no complaints from me with their customer service. Benny especially is the dogs doodahs!
27. juni 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
In the words of Dua Lipa 'You’re the reason I’m levitating'. Thanks Phillip! I'm going to pop you a DM to see if we can have a look at that coverage for you.
Customer service
Customer service? Amazing. Data quality? Outstanding. Availability and consistency? Top notch. And I could go on for anything else, these eSIM’s are genuinely the best I have ever installed and definitely recommend.
25. juni 2025
Uopfordret anmeldelse
Besvarelse fra Slice Mobile
Well, that's our next poster copy done! Thank you for this glowing review Keegan, you've got us feeling pumped.
Excellent network with a brilliant…
Excellent network with a brilliant support team and staff. Would definitely recommend this to all. Benny was super helpful with my query and support request.
23. juni 2025
Besvarelse fra Slice Mobile
Benny is the best, we're so glad he could help. Thanks for the recommendation & spreading joy across our team!
Excellent mobile network!
Flawless number transfer, excellent support team, lovely friendly community and excellent mobile coverage! Never had an issue and have been with Slice since the start, best reliable network provider I have been with!
5. juni 2025
Besvarelse fra Slice Mobile
Alexandra, you make our hearts sing! Thanks for sharing the love.
Excellent customer service
Excellent customer service, always quick & helpful. eSIM is super convenient, no waiting for set up. Good network coverage would just like to see a roaming service set up.
3. juni 2025
Besvarelse fra Slice Mobile
Thanks Rox. 🍋🟩 You're a top Slicer! Int. Roaming coming soon... promise.
Besvarelse fra Slice Mobile
Hi Derek,
Thanks for flagging this! Our app had a bit of a hiccup, but it’s all sorted now. The Help Team has sent over some steps to get things back on track for you. If you need a hand—whether you’re giving us another go or thinking of moving on—they're here to help. Please email help@slicemobile.com
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.