I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Save your money ! This relates to the shower fragrance. My bathroom is tiny but in the shower I followed the instructions to the letter but I couldn’t smell anything. I have used 2 thinking perhaps th... Se mere
Virksomheden har svaret
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mere
Virksomheden har svaret
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktoplysninger
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,1
God
175 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I got these because I thought they…
I got these because I thought they would be nice I have used 2 but am very disappointed you can't even smell them at all won't be buying again
8. august 2025
Besvarelse fra SMUG.
Hello Sheila,
Thank you for your feedback, and we’re really sorry to hear that the Shower steamers didn’t meet your expectations. That’s certainly not the experience we want for our customers.
Just to mention, shower steamers work best when used in an enclosed shower space that retains steam, as this helps to release and carry the fragrance more effectively.
We’d also love to send you a set of our Relaxing shower steamers to try instead, as they have a different fragrance blend that may be more suited to you. We’ll be in touch directly to arrange this.
Thank you again for taking the time to share your experience — your feedback is very important to us.
Unbeatable contour eye mask
Most comfortable and best contoured eye mask … it’s already making a difference to my sleep, thank you!
4. august 2025
Besvarelse fra SMUG.
Hello Gail,
Thank you for your wonderful review. We’re so pleased to hear you find our contoured eye mask so comfortable and that it’s already making a positive difference to your sleep.
We really appreciate your support and hope you continue to enjoy many restful nights.
Besvarelse fra SMUG.
Hello Douglas,
Thank you for your review. We’re so pleased to hear you were happy with the service and found good value in your purchase.
We really appreciate your support and hope to see you again soon.
I ordered my mask over a month ago and…
I ordered my mask over a month ago and I did not receive the sleep masks.
14. juli 2025
Besvarelse fra SMUG.
Hello Dani,
Thank you for your review, and we’re really sorry to hear you haven’t received your sleep masks. We’re currently looking into this for you and will be in touch with you directly as soon as possible to get it resolved.
Apologies for the delay, and thank you for your patience while we investigate.
Besvarelse fra SMUG.
Hello Kas,
Thank you for your kind review. We’re so glad to hear you’re happy with the sleep mask and that your order arrived promptly.
We really appreciate your support and hope you’re enjoying a great night’s sleep!
Lovely wash bags such good quality x…
Lovely wash bags such good quality x quick delivery x
22. juli 2025
Besvarelse fra SMUG.
Hello Katherine,
Thank you for your kind review. We’re so pleased to hear you love the wash bags and were happy with the quality and quick delivery.
We really appreciate your support and hope to see you again soon.
Great masks as always
Great masks as always, comfortable, light proof and worth every penny for a good night's sleep.
21. juli 2025
Besvarelse fra SMUG.
Hello John,
Thank you for your fantastic review. We’re so pleased to hear you’re enjoying our masks and that they continue to deliver on comfort and light-blocking — exactly what we aim for.
Your support means a lot, and we’re glad they’re helping you get the good night’s sleep you deserve.
They have a lovely selection of face…
They have a lovely selection of face mask and no more waking up when the sun is rising.
Came really quickly to.
21. juli 2025
Besvarelse fra SMUG.
Hello Emma,
Thank you for your lovely review. We’re so pleased to hear you’re enjoying our sleep masks and finally getting uninterrupted sleep — no more early wake-ups with the sunrise!
Great to know your order arrived quickly too. We really appreciate your support.
Besvarelse fra SMUG.
Hello Ben,
Thank you for your review, and we’re sorry to hear your order hasn’t arrived yet. We replied to your email yesterday to confirm the delivery address, so please do check your inbox — including your junk or spam folder — in case our message landed there.
We also noticed that the billing and shipping addresses have different house numbers, so we’d like to confirm which is correct to help us resolve this for you as quickly as possible.
We’ll get this sorted as soon as we hear back from you.
Fantastic company with lots of choices
Fantastic company with lots of choices
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello Julie,
Thank you for your lovely review. We’re so glad to hear you think highly of SMUG and enjoyed the variety of products we offer.
We truly appreciate your support and hope you find more favourites with us again soon.
BEST SLEEP MASK
I had my first SMUG sleep mask as a gift several years ago and it is wearing out so I decided to purchase another as they are so good. I can’t fault the ordering system and the mask arrived ed in super quick time. I would certainly recommend the product and the website.
5. juli 2025
Besvarelse fra SMUG.
Hello Janina,
Thank you so much for your lovely review. We’re delighted to hear you’ve returned to SMUG after receiving your first mask as a gift — and even happier to know it served you so well for years!
It’s great to hear your new one arrived quickly and that the ordering process was smooth. We truly appreciate your recommendation and continued support.
The packaging was flimsy and ripped
1. juli 2025
Besvarelse fra SMUG.
Hello Kerry,
Thank you for your feedback, and we’re really sorry to hear the packaging arrived damaged. It sounds like this may have occurred during transit, which is unfortunately outside of our control — but we do appreciate you letting us know.
We always aim to ensure every order arrives in perfect condition, and your comments will be shared with our team as we continue to improve our packaging where we can.
Thank you again for your order and for taking the time to leave a review.
Good honest trade and great product.
6. juni 2025
Besvarelse fra SMUG.
Hello Helen,
Thank you for your lovely review. We’re so pleased to hear you’re happy with both the product and your experience with us.
We really appreciate your support and look forward to welcoming you back again soon.
Besvarelse fra SMUG.
Hello Carol,
Thank you for your kind review. We’re so pleased to hear you loved the products and found the matching items ideal for gifting.
We really appreciate your support and hope they’re well received by whoever you gift them to!
Besvarelse fra SMUG.
Hello KS,
Thank you for your kind review. We’re so pleased to hear you found the website easy to use, your order arrived on time, and that you’re happy with the product.
We really appreciate your support and hope to see you again soon.
Besvarelse fra SMUG.
Hello Jan,
Thank you for your review. We’re glad to hear your sleep mask arrived quickly and met expectations.
We really appreciate your support and hope you’re enjoying a great night’s sleep.
Gift Message Option?
I ordered a shower cap as a gift, because I liked my own one. Only docked one star because there was nowhere to add a gift message.
13. juni 2025
Besvarelse fra SMUG.
Hello Margaret,
Thank you for your kind review, and we’re so pleased to hear you liked your shower cap enough to gift one to someone else – that really means a lot.
We appreciate your feedback about the gift message option. It’s a great suggestion and something we’ll definitely look into.
great sleeping support
9. juni 2025
Besvarelse fra SMUG.
Hello Rebecca,
Thank you for your review! We’re so pleased to hear you’re happy with the sleep support our product provides.
We really appreciate your feedback and hope you continue to enjoy restful nights.
Absolute game changer
These eye masks are super comfy and block ALL light out! Literally everything! For someone who suffers from insomnia I have finally managed to get some decent sleep! Will be buying more so as to never not be without one!
6. juni 2025
Besvarelse fra SMUG.
Hello NG,
Thank you so much for your fantastic review. We’re absolutely thrilled to hear that our eye mask has made such a difference to your sleep – especially as someone who suffers from insomnia.
It’s wonderful to know it’s helped you get the rest you’ve been looking for. We really appreciate your support and look forward to helping you stay well-rested with more masks in the future.
i havent received my order!
5. juni 2025
Besvarelse fra SMUG.
Hello Tracey,
Thank you for your review and for getting back to us via email. We’re sorry again that your original order didn’t arrive as expected.
Although Royal Mail marked the parcel as delivered on 7th June, we really appreciate you confirming the address details and checking with neighbours. As discussed, we’ve now arranged for a replacement to be sent out to you.
Thanks again for your patience, and please don’t hesitate to get in touch if there’s anything else we can help with.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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