I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mere
Virksomheden har svaret
Save your money ! This relates to the shower fragrance. My bathroom is tiny but in the shower I followed the instructions to the letter but I couldn’t smell anything. I have used 2 thinking perhaps th... Se mere
Virksomheden har svaret
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mere
Virksomheden har svaret
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Se mere
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
West Street, SM1 1SH, Sutton, Storbritannien
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The mask I ordered is beautifully made and arrived really quickly. My husband has to have a bedside monitor which glows green and it disturbed my sleep but the sleep mask blocks it out completely. The contour of the mask allows eye movement and is very comfortable to wear. I highly recommend the product and company. Thank you.

Besvarelse fra SMUG.
Quick delivery. Im giivng 4 stars for the customer experience and delivery. Unfortunately I couldn't smell anything when using the shower steamers which I wanted to love. I am wondering if this is because my shower room just doesn't hold the steam and therefore isn't powerful enough to create the aroma, as others have reported a wonderful scent! Great company though.

Besvarelse fra SMUG.
Quick delivery, a mistake was made with good but was rectified very quickly and efficiently.

Besvarelse fra SMUG.
Love the SMUG eye masks, very happy with the product.

Besvarelse fra SMUG.
My order still hasn't arrived. Its been nearly 2 weeks since ordering

Besvarelse fra SMUG.
Order not delivered!! And no one even replied my email.

Besvarelse fra SMUG.
Although Royal mail had trouble finding my address, it was no trouble for SMUG to respond quickly to my emails and send me out a replacement order, which arrived speedily.

Besvarelse fra SMUG.
The wash bag is nice but it has faulty stitching and I have had no response from customer services about a replacement.

Besvarelse fra SMUG.
Good value for money. Prompt posting. Daughter loves her SMUG. Has used it every night for past couple of years and it was looking a little tired.

Besvarelse fra SMUG.
This is a beautiful eye mask. I haven’t used it yet as I’m saving it for my holiday. I’ve bought from you before I love the way the eye mask doesn’t touch your eyes. It’s so comfy. This time I’ve bought a floral one.

Besvarelse fra SMUG.
Always good quality products at good prices. Quick delivery. I’ve used Smug many times before and will do so again. I particularly love their pillowcases. I haven’t slept on a ‘normal’ pillowcase since my first one. I even bought one for my sister in law who was very impressed also.

Besvarelse fra SMUG.
Excellent customer service!
The item I'd ordered hadn't arrived a week or so after it had been dispatched so I emailed SMUG and they responded really promptly and sent me another one. I The original one did arrive as well and although I offered to send one back they were happy for me to have them both. Much appreciated.

Besvarelse fra SMUG.
The silk eye mask feels heavier than my old one and a little uncomfortable when sleeping on your side. I thought it would have been more contoured. I would like to see a silk contoured one without the eye pads please

Besvarelse fra SMUG.
Best nights sleep. Eye mask really blocks out the light and they are comfortable to sleep with.

Besvarelse fra SMUG.
I was expecting amazing things from these steamers but there is barely any smell. I was under the impression that they are best placed in the steam not in the water so I placed it in a small soap dish on the edge of the bath and turned the shower on hot to create steam before I got in and nothing happened so I dripped on a few drops of water and although they fizzed up a little I could hardly smell anything just a faint smell that was immediately overpowered by the smell of my very subtle smelling shower gel. I’m disappointed as the one box was a gift for a friend.

Besvarelse fra SMUG.
I have bought many products from SMUG and always been pleased with them.
Today, I bought for friends and family - there was an amazing offer on and it was incredible what I got for my money.

Besvarelse fra SMUG.
Poor communication on delivery, and time ad product a disappointment. Shower steamers-they barely release any aroma, far from the description!

Besvarelse fra SMUG.
Products I ordered arrived prompt and well packaged. My masks are so comfortable and good quality. They are lovely. The dome shape protects my eyelashes and is so comfortable to sleep in.

Besvarelse fra SMUG.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.