I have always loved SNUG's products - the eye masks have a silky smooth material so are really comfy to sleep in. Recently I received 3 items as a Christmas gift, the palm themed hair wrap, shower cap... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Save your money ! This relates to the shower fragrance. My bathroom is tiny but in the shower I followed the instructions to the letter but I couldn’t smell anything. I have used 2 thinking perhaps th... Se mere
Virksomheden har svaret
Lovely soft eye mask and headband. My daughters have bought a few different ones in the past but they have looked and felt quite cheap and often stitching had come undone but these feel much more prem... Se mere
Virksomheden har svaret
I was gifted a smug eye mask for my birthday last year and I’m converted! It’s a contoured design that doesn’t touch my eyelashes,has an adjustable Velcro strap and a funky leopard print(now want the... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
It all started with one genius idea: Keli, our founder, was tired of flimsy, ineffective sleep masks that didn’t block light or protect her lashes. So, she designed her own—a contoured, 100% blackout sleep mask that was comfy, chic, and, frankly, a game-changer. Turns out, she wasn’t alone. Millions of people around the world fell in love with SMUG’s original mask. From there, we didn’t stop—expanding into vibrant designs, wellness must-haves, and beauty essentials to help you sleep, relax, and look fabulous doing it. Today, SMUG offers a wide range of self-care and relaxation products designed to elevate your daily routine. Whether you’re unwinding with our soothing shower steamers, pampering yourself with a crystal glass nail file, or easing tension with a lavender-infused body wrap, we believe in making luxury self-care effortless. We also stock stylish shower caps to keep your hair dry in style, practical wash bags for beauty essentials on the go, and a growing collection of home, beauty, and fitness products. Every SMUG product is created with comfort, convenience, and a touch of luxury in mind, helping you feel refreshed, recharged, and ready to take on the day. Now, SMUG is on a mission to make self-care simple, proving that a little pampering and a great night’s sleep can make life brighter. Ready to join the SMUG revolution?
Kontaktoplysninger
West Street, SM1 1SH, Sutton, Storbritannien
- hello@sleepsmug.com
- sleepsmug.com
4,1
God
175 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Really love the pillowcases
Really love the pillowcases. Easy to order and arrived in good time.
5. januar 2026
Besvarelse fra SMUG.
Hello Doreen,
Thank you for your lovely review. We’re so pleased to hear you love the pillowcases and that ordering was easy with delivery arriving in good time.
We really appreciate your support and hope you continue to enjoy them.
I won a Christmas competition in 2025
I won a Christmas competition in 2025. Didn't receive my prize so emailed this you to let you know, you apologised and said this would be sorted and shipped out to me, this is now the end of January, weeks later, and I'm still waiting to receive the prize I won before Christmas!
Terrible customer service! Not happy!
15. december 2025
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello Helen,
We’re really sorry to read this and completely understand your frustration. This is not the experience we want for anyone, especially after winning one of our Christmas competitions.
You’re absolutely right to expect this to have been resolved much sooner, and we sincerely apologise for the delay and the disappointment caused. We’re now urgently reviewing this internally to understand what went wrong and to make sure your prize is sent out without any further delay.
We’ll be in touch with you directly as a priority to confirm next steps and ensure this is properly resolved. Thank you for bringing this to our attention, and again, our apologies for the frustration this has caused.
Besvarelse fra SMUG.
Hello Janine,
Thank you for your review. We’re pleased to hear your order arrived quickly and was well packaged.
We really appreciate your support.
Lovely, fun products
I bought shower caps for myself and some friends and am so happy with them. Arrived quickly with no hassle.
12. januar 2026
Besvarelse fra SMUG.
Hello Lucy,
Thank you for your lovely review. We’re so pleased to hear you’re happy with the shower caps and that they made great gifts for you and your friends.
It’s great to know everything arrived quickly and hassle-free. We really appreciate your support.
I previously had a shipping issue and…
I previously had a shipping issue and suspected a delivery error, but the package has now arrived! I really appreciate the customer service team for their prompt and helpful assistance in resolving this. Excellent support and highly recommended!
16. januar 2026
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello,
Thank you so much for your lovely update. We’re really pleased to hear your package has now arrived and that our customer service team was able to assist you promptly and help resolve the issue.
We truly appreciate your kind words and recommendation — it means a great deal to us.
Excellent customer service
I ordered the shower steamers as a gift, and the delivery was then stuck at 'handed over to Royal Mail' for a few days. Concerned about the package not arriving on time, I emailed SMUG to ask if they had any further updates, and they were incredibly proactive when it came to finding information about my order, and then subsequently ended up sending out a free replacement when the package was deemed lost. I was very pleased with the quality of the customer service that I received
17. december 2025
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello Freya,
Thank you so much for your lovely review. We’re really pleased we could help resolve the delivery issue and make sure your gift arrived in time.
It means a lot to hear you were happy with how proactive our team were and with the customer service you received. We really appreciate your kind words and support.
Besvarelse fra SMUG.
Hello Laura,
Thank you for your review, and we’re sorry to hear your order didn’t arrive. We did reach out to request a few more details (such as your order number) so we could investigate and resolve this for you, but unfortunately we didn’t receive a response.
If you’re still experiencing an issue, please do get back in touch with us — we’re more than happy to look into this and make sure it’s sorted for you as quickly as possible.
Shower steamers
Ordered two shower steamers for presents for my daughters. Only one arrived but when I notified the company they were very quick to reply and rectify the mistake.
26. november 2025
Besvarelse fra SMUG.
Hello Norma,
Thank you for your review. We’re sorry there was an item missing from your original order, but we’re really pleased we could respond quickly and get it sorted for you.
It’s lovely to hear the shower steamers were gifts for your daughters, and we really appreciate your understanding and support.
Excellent customer service and amazing products
Received order which was incorrect, emailed and got a quick response with the correct products sent straight out.. brilliant customer service and items are fabulous
4. december 2025
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello Catherine,
Thank you for your wonderful review. We’re so pleased we could sort out the mix-up quickly for you, and it’s great to hear you’re happy with the products too.
We really appreciate your kind words and support.
Good quality products and prompt…
Good quality products and prompt delivery. Would use again and highly recommend
24. november 2025
Besvarelse fra SMUG.
Hello Judith,
Thank you for your lovely review. We’re so pleased to hear you were happy with the product quality and prompt delivery.
We really appreciate your recommendation and look forward to serving you again.
Really happy with the product…
Really happy with the product purchased! Speedy delivery and excellent customer service. Thanks SMUG!
24. november 2025
Besvarelse fra SMUG.
Hello Mimi,
Thank you for your wonderful review. We’re so pleased to hear you’re happy with your purchase, and that both the delivery and customer service met your expectations.
We really appreciate your support — thank you for choosing SMUG.
Brilliant
Brought as a gift, they loved it. Will defo purchase again. Amazing quality
30. september 2025
Besvarelse fra SMUG.
Hello Trinity,
Thank you for your lovely review. We’re so pleased to hear your gift was loved and that you were happy with the quality.
We really appreciate your support and look forward to seeing you again.
I ordered the accupressure mat and…
I ordered the accupressure mat and pillow as a birthday gift. Nearly 10 days later it has not arrived. I have reached out to customer services with no real resolution. The last tracked date was 24 November - 4 days ago. So very disappointed, as no clear solution has been offered. Very poor customer service. I am hoping for a full refund on my purchase. Please buy with caution:( Money is short, so I feel very anxious that I am now out of pocket with no parcel and no solution:((
28. november 2025
Uopfordret anmeldelse
Besvarelse fra SMUG.
Hello Sharon,
Thank you for your review, and we’re very sorry to hear how worried and disappointed you’ve felt. We completely understand how frustrating it is when a gift doesn’t arrive on time, especially when money is tight and tracking hasn’t updated.
Your order was dispatched within our usual timeframe, and we do advise 3–6 working days for delivery. As we’re now just at the end of that window — and with the Christmas period causing some delays — it’s possible the parcel may arrive today or on Monday.
We agree that the lack of tracking updates is unusual, and we are actively looking into this with the delivery service using the shipment details provided.
Please rest assured: if your parcel does not arrive, we will absolutely provide a solution for you. Whether that’s a replacement or a full refund, you will not be left out of pocket. We will be in touch directly as soon as we have further information.
Once again, we’re very sorry for the stress this has caused, and we appreciate your patience while we investigate.
mistakes happen, sorting them impressive…
One bag was accidentally omitted from my order ,but was promptly sent out when I contacted them Wouldn't hesitate to use again.
3. november 2025
Besvarelse fra SMUG.
Hello Morag,
Thank you for your kind review. We’re sorry there was an item missing from your original order, but we’re very pleased we could put things right quickly for you.
We really appreciate your understanding and your confidence in ordering from us again.
Lovely products
Lovely products, purchased for a gift. Recipient loved them. Thank you 😊
4. august 2025
Besvarelse fra SMUG.
Hello Sue,
Thank you for your lovely review. We’re so pleased to hear the products made a great gift and that the recipient loved them.
We really appreciate your support.
Besvarelse fra SMUG.
Hello Shee,
Thank you for your review. We’re so pleased to hear you were happy with the service and liked the products.
We really appreciate your support.
Fantastic products
Fantastic products. The bamboo of the material is lovely and soft and as it’s a renewable, easily grown product is harvested safely and is kind to the environment and the skin. I have purchased several pairs of knickers and bralette tops and the choices have been excellent. I wouldn’t hesitate to recommend this company as they are both ethical and environmentally friendly. Their products excellent.
Speedy delivery and recyclable packaging
7. oktober 2025
Superb customer service
Superb customer service. My order was delayed, they responded quickly and my order was delivered shortly after. Great company.
29. oktober 2025
Besvarelse fra SMUG.
Hello Sean,
Thank you for your great review. We’re really pleased we could resolve the delay quickly for you and that your order arrived shortly after.
We appreciate your kind words about our customer service and your support.
Faultless.
30. oktober 2025
Besvarelse fra SMUG.
Hello Maggie,
Thank you for your review. We’re delighted to hear your experience was faultless.
We really appreciate your support and hope to see you again soon.
Excellent product good value for money
5. november 2025
Besvarelse fra SMUG.
Hello Pamela,
Thank you for your review. We’re so pleased to hear you found the product excellent and good value for money.
We really appreciate your support.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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