Sky Protect Device Insurance Anmeldelser 

My elderly mum has just had to request paper copies of her new policy. After 3 weeks waiting she rang and spoke to a very rude man as soon as she gave her age. No respect and put the phone down on her mid sentence. Disgusting. No manners and ageist Will not be renewing next year.

Had my Sky Protect equipment for a month now. Results, nothing but bugs and crashes. I find myself constantly uninstalling and reinstalling the software.

Should of known better to go with Sky.

OMG this is the worst company ever, I honestly believe they are scamming with their repair company Ingram, my Samsung galaxy z fold 4 512GB went in for repair, 6 times they have sent me a 256GB phone, when you give them your imei and picture proof of the phone storage, they still keep getting it wrong. Apparently the case worker has been trying to figure out why I keep getting the wrong phone since December 2023, I am a sky customer, so they clearly know what I own BUT keeps sending me the wrong phone.Their customer service agents are extremely rude, the customer comments team, especially someone called John without a surname.
The nicest and most clever person there is Heather which works in the complaints team
Honestly DO NOT BUY THIS PROTECTION INSURANCE, you WILL end up with a migraine,I honestly do not want anyone to go through the same problems as me and others.
This is the definite worst insurance company ever, I cannot even close the insurance until I get the right phone

PLEASE STAY AWAY FROM INGRAM AND SKY PROTECT

On 2 seperate occasions I reported the same fault with the Sky Q remote for the mini box.
On 2 occasions I was advised that an engineer would be out on a specific day between 8am and 1pm. I'm still waiting.
On the 3rd occasion i reported the problem I was informed a new remote would sent to me the next day.
WHY WAS I ADVISED AN ENGINEER WOULD CALL.
The service is worse than abysmal. I will advise if a new remote turns up as promised. I'm not holding my breath

LATEST INSTALMENT.
Hello John,
Just to let you know your Sky Q remote has been dispatched. Please note that your order should be with you in 3-5 working days.
The Sky Team
SO MUCH FOR ARRIVING "TOMORROW MORNING"

LATEST INSTALMENT
Remote arrived on the 16th. All back to normal
Why did it take a week?

This piece of kit needs a wide birth, camera on door bell records then won't replay back to you, only when it feels like it, and bell for it has to be hardwired to modem, so if its in office other end of house you can't here it.

DONT GO THERE ! This is the worst product ever.
The indoor cam never works and because it goes off line the sensors protecting your house go off line.
Support is useless and clearly dont care at all about the issues faced.
the insurance side is just as shocking. went to make a claim as we had a water pipe burst under the sink, the women was awful and argued with me as said that if the cupboard needed replacing than they would only replace the cupboard and work top for that bit over the sink, so basically they would cut out the square the sink sits in as over the cupboard and only replace that part, so meaning that the work top would be 2 different colours and they would only replace the doors on the cupboard so again would look odd . What a waste of money very very bad service

The sky protect tech arrived last month and has not worked from day one the video doorbell has not worked and will not sync been in touch with the tech team twice nice guys but could not help the kit is being returned today and the policy has been cancelled. Even the tech team said it had been rushed out. Swerve it at all cost

All works ok. Not sure why so many bad reviews. A few things not right but overall not a bad system. Can take a bit time for camera to come on to live view but all works well.

So bad I would not even rate it one star. Equipment is absolutely rubbish. The sky advisors who cancelled the policy where very apologetic obviously they have had extensive complaints as they were cancelling the service without ET charges, so they know there is issues. The advisors handled this with good manners and understanding. This is not their fault. Sky should be testing this equipment and ensuring that it’s fit for purpose before advertising it as home protection. I went on holiday and my sky doorbell ran out 48 hours later so my home was unprotected for the rest of my holiday.

This is quite possibly the worst product I’ve ever used. Just nothing works. The insurance side seems ok. I’ve used the emergency cover once and took about 2 weeks for someone to come out. Not great for an emergency service. The doorbell and other “smart” tech are useless though. I decided to get this specifically for these products and they are just not fit for purpose. I will be scrapping all these and buying a more reputable brand.

The insurance side of things seem ok, however the doorbell and other devices offered are absolute rubbish probably the worst not for purpose products and the customer support is dreadful. I have literally ripped it all out and gone for a Blink system that is 10000000% better. Please people avoid this product. The battery life of the doorbell is rubbish last 1 weeks tops and the indoor camera regularly drops service I’ve literally had to delete and reinstall every week. Come on Sky sort it out or more customers like myself will just bin your products for better services options.

Avoid this product people!!!!!!

Three times I've been promised delivery of a replacement phone by Sky Protect/D&G and fulfilled by AO.

Three times I've been let down.

Sent off broken phone 19 Oct.
Told to order new phone online.
First given delivery date of 28 Oct.
Then Nov 1.
Then Nov 2.

Still don't have a phone, or any faith I'll get mine replaced. Nightmare. More calls tomorrow, and no doubt more false promises.

Laptop still not working after being ‘fixed’
4 weeks now without a working laptop.
Spoke to sky protect, I have to send my laptop in for repair again, meaning a further 2 weeks without a laptop, making that 6 weeks in total without a laptop as they don’t have a competent repair company

Been with Sky over 25 years. Stupidly took out this device insurance because the first 3 months were free. Thought I had cancelled it in the allotted time only for Sky to take the first d/debit payment. Cancelled within 8 hours of it going through. This Thieving bunch of Scum would not return my Premium.
They talk about Loyalty & customer service when in fact they could not care less. I have grown to hate this excuse of a company.
When my next renewal is due I’m off.