Sky Protect Device Insurance Anmeldelser 

Extremely upset with the way this company operates. They called me on a Sunday to offer me insurance for a new car and told me that I only had to make one payment for a certain amount. They promised me wonderful things. The second month I was charged the same amount again. When I called, they explained that the first payment was for activation and that there would only be one more payment. This started in August. Today I reviewed my accounts and I see that the same amount has been charged again. Now there is no one to assist me. When I call during their business hours (8 a.m. to 5 p.m.) and use the Claims phone line, if I request service in Spanish, they leave me on hold and hang up on me in less than a minute. I have already called three times, and each time I feel more and more scammed.

I have been paying for this service for years. I had my son’s iPad screen repaired months ago. He has a new one now so thought I would sell his old one. The company have checked the iPad and informed me that they have repaired the screen using a replica which is not what their policy states! I will be cancelling this - I feel robbed. AVOID!!

WOW TODAY IVE BEEN shocked,!

so today i called sky protect at around 15.18pm 05-09-2025 and spoken to a overseas call center op, who couldnt get a word ofr english right 9 times on my postcode, crazy, we pay over 300£ + on sky protect per mnth and sky uk
only to be fobbed off i was passed to a guy complaints handler wow, so rude that he asked why i wanted to make a formal complaint to which i replied overseas call handlers you could tell his shock,
so when he argued with me, why i was calling why am i paying sky potect to cover my sky q box, to get repairs done within 1-2 days , when thats rubish everytime they take 5-7 days and sky on there own, booked in repair within 4 days , i was asking why am i paying for sky protect when i was told repairs would take 1-2 days clearly not, he was rude and said is that all, i was shocked what came next
i said , look this countrys in a right mess,, and there maybe a civil war, next thing i know he shouts down the phone "ARE U FIN KIDDIN ME, " i was shocked, he said and i quoote "DONT GET ME STARTED", at this point i was livid could not believe a member of sky protects complaints team could be well wow, "LEFT", he asked me why i was phoning to complain now im writing to CEO, about this call he wouldnt even give me his name after cant think why, clearly he knew he done wrong,!

Brilliant service. New Sky Q box received in less than 24 hours. Covered laptop too, sent off for repair, it was eventually written off. Replaced it with a £1700 laptop. This is well worth 10 quid a month.

Absolutely disgusting company I would never want to use them again horrible. Complaints department is a joke

BEWARE!!! Scammed system -
I wanna give it minus 5 stars

If you wanna get your items fixed please get it done through your device original company.

I sent my phone for repair while they replaced it with some refurbished rubbish

When asking for it back the straight up denied giving it. I called the repair company on the Wednesday and they said they have the phone still as they scrap their items on a Thursday/Friday. They told me only the insurance company can ask for it back. I begged and pleaded i even offered to return the refurbished rubbish while they said they can’t do anything when they were the only ones with the power to send it back. They complaint team were just repeating their so called policy (fine print) in other words ‘were the owners now’ and they choose not to get your device back, not even if it meant a lot. I sent my phone to get revived instead they took it away forever. Despite a day left to take action. I requested to speak to tge manager and they outright rejected. Never again opting for this cheap protection. I’d rather pay more money getting my device fixed by tge manufacturer at least they would have the decency to return my device.

BTW the only resolution i got was an email containing policy information which is equivalent to nothing.

I may forgive, but will never forget yourself

No one should experience that rubbish. Protect yourself from this because if you don’t they steal the ownership of your device.

Sky TV is good but this Protect is nonsense. Protect yourself from this sick mess. The fine print hides the fact they take ownership.

If you wanna have full ownership don’t get this cheap service
Date of experience: 23 July 2025

We contacted them about tv replacement and they literally took ages to even get a resolution sorted they tried to close our file saying the issue was intermittent but we sent them a video and yet they still closed the file until we contacted them. Really bad company and really bad service. Anyone looking to go with this company don’t because they’re not there to help they’re there to receive your money and that’s about it. Would never go with them even if they offer me it for free.

I’ve now received four replacement iPhones through my Sky Protect insurance (via Domestic & General and Bamboo Distribution), and not a single one has met acceptable quality standards.

The most recent device I received had:
• Visible scratches on the frame
• A dented screen corner
• Only 86% battery health with over 530 charge cycles

To make matters worse, the DPD courier refused to allow inspection before signing, leaving me stuck with another subpar phone.

I’ve tried reaching out via email multiple times and received no proper resolution or escalation, despite following all procedures. This has now become a serious failure in service and quality control.

All I am asking for is:
• A genuinely functional replacement
• A device from a different supplier (not Bamboo)
• One with at least 90% battery health and no cosmetic or hardware faults

I’ve remained patient throughout this entire process, but after four failed attempts, I’m left with no choice but to raise this publicly. I would appreciate urgent attention to this issue and a proper resolution — not another recycled, worn-out device.

I am writing to express my serious concern regarding a recent replacement iPhone I received from your company. The device you sent me is blacklisted, and its IMEI is reported as stolen.

I have been contacting your support team for a week now, but the issue remains unresolved. I am still waiting for a proper replacement device that is fully functional and not reported as stolen.

Please treat this matter as urgent. I expect a prompt solution, either by sending me a legitimate replacement device

I have had my policy for a few years. In that time I have had 5 xbox controllers replaced and cash value paid into my bank within 3 days for 2 laptops and 1 surface pro. Unfortunately where I live they couldn't send a replacement but on all 3 occasions the cash value was as expected.
All claims were fast and staff excellent.

Value for money is great.

I don't cover our mobiles but the service is almost identical to the majority of other mobile insurance providers so be aware you maybe without a phone for a while. If your not happy with that then there are other providers but will charge much more.

Do not use!! They pass you from pillar to post. Replaced my iPhone with a refurbished that had someone else’s data still on it. Eventually swapped it again for one with a faulty battery that only lasted 3 months! Phoned up and was told I’m out of my 90 day warranty. Tried to put in a complaint and kept getting deliberately cut off and told to phone different departments etc. An awful company which I can’t believe Sky even associate with.

I had a 3 Month Free Trial of Sky Protect Device Cover. Due to current financial constraints I am unable to continue with the cover and called to cancel. The Advisor did offer to reduce the price but I am not in a position to take up the offer. I would have given 5 stars but the Advisor said an email would be sent advising of the cancellation which to date I have not received so unsure if it has actually been cancelled.

Absolute con! Do not waste your money.

I rang up to get my phone fixed due to damage, getting approved is a whole process in its self for them to say they would only consider a repair and I need to send my iPhone off in a “Giffy Bag” with find my iPhone off and when I asked how long to repair they couldn’t provide a time frame. All for the privilege of £75.

Who can be without their phone for an unspecified amount of time?

Seems like their processes need a big update/overhaul, or either that it is a con just for them to generate income.

Either way I cancelled my direct debit and will not be wasting my time on this insurance con.

If I’m paying for a service that service needs to be simple, this is far from it.

My direct debit got cancelled so I phoned up and spoke to them and they seem so nice and told me said they’d sorted it and I was covered. So a month later when something happened to my phone I rang up only to be told I wasn’t covered. I had tried loving in on the app but that never works (never a good sign) and the women was speaking to me like I was 10 even though it was a bad line.

Avoid at all costs, online payment app takes money but doesn't give you your policy, call centre staff unless still waiting for my money back said only way was for me to pay twice, blamed bank but I visited the bank and it's clearly sky, sly my name and nature avoid

I have been a loyal customer of Domestic & General and SKY Protect for many years, holding policies for all my appliances and laptops. Recently, my laptop was sent for repair but was ultimately written off. Despite my various efforts to get a replacement similar to my written off equipment, SKY Protect has been uncooperative in providing a replacement. Their customer service / Complaints team have been unresponsive, failing to return calls or genuinely listen to customer concerns. This experience has been deeply disappointing. SKY Protect services have been outsourced to Domestic & General but they do not want to help.

So much for helping people with disabilities. 2 weeks ago I registered an iPad for my disabled son under the assumption it would be covered if I needed to claim. He damages his iPad frequently and I needed a second one in case the first was broken when he has meltdowns. When registering the iPad I gave the details I had that I believed to be correct from the box only to find out that his mum had switched the iPad when he stayed with her. When the iPad was due to be repaired, they were unable to do so as they had received the incorrect device. Upon realising it was a different device, I tried to swap the devices on my plan only to be told no and both the agent and manager that I spoke to both compared my situation to car insurance.

They sent letter for renewal which said it I did not add devices they would cancel my policy. When I phoned they said they would cancel my policy if I did not add devices. I pay them over 200 pounds sterling p/a. What a cheek. Although I am in late 70s I told them I did not do blackmail and told them to cancel and stick it somewhere. I would have preferred to have used other
Totally words in place of the word 'somewhere' but thought that a policeman might call at my door.Totally disgusted.

Saturday was the first time I have had to ask for an engineer to visit to repair my SkyQ box. The gent I spoke to was very polite and helpful and apologized that the first available slot was Monday between 8 and 1. Impressed so far. Engineer arrived as scheduled and had the problem fixed within 30 minutes. 1st class service. Thank you and please pass on my thanks to the people involved.

A few days ago, my Mum told me that she was having issues with her Sky system. She had been without Sky for 4 days.

I reminded her that she has one of those policies where all repairs are covered and if need be, they can send an engineer round to look at your system. I think it's called Sky Protect

My Mum booked an engineer and this brilliant man called Darren came round on the Wednesday 16th April 2025.

He moved the main box from my Mum’s room to my room, and put in a booster for my Mum’s room. He also move the TV set as well. To be polite he went well over and beyond the call of duty. The standard of his work was incredible. However, this is not uncommon at my Mum’s old house another engineer has done the same thing. In fact, I have several friends who have Sky TV who tell me the same thing.

The thing is that if you have an issue with your sky system all you have to do is give them a call and 99 times of out 100 someone on the other end can sort it out for you. However, if you have someone elderly, they are only too happy to send someone round. That is because Sky has excellent customer service which is second to none.

So, the usual questions.
Are they worth the money? Good value at 10 times the price.
Would I use them again? Of course.
Would I recommend them to someone else? Yes of course. I would suggest that if you have Sky TV you get one of those policies that covers you for repairs and the like which my Mum has.

I can assure you that Darren, like all the Sky engineers and the real James Bond, has a Goldeneye for detail and like all his colleagues you’ll be left shaken but not stirred.