Sky Bridge Cars Anmeldelser 

Ordered a car to the airport from Sky Bridge Cars for the first time. The process was very efficient. The driver was very polite and professional. I will definitely use them on my return flight and in the future.

Good communication via What’s App. Driver arrived on time, car was clean and he drove safely and considerately.

I booked a cab with these guys at 9pm for a 4:30am pickup.

Got confirmed super quickly and the process was great.
Got a WhatsApp confirming it was booked and checking all the details were correct. And Shakeel was a lovely guy!

DO NOT USE

I booked a taxi for pick up at 9am from Gatwick airport. I received no communication from yourselves or my driver at this time until I phoned at 9:10am. At this point when I phoned all I was sent was the drivers name. I phoned back as there is no way that I can identify the driver without any car details. Eventually I was put through to the driver who advised me of his registration number and he arrived to pick me up at 25 minutes past 9. This meant that with the addition of traffic I ended up 50 minutes late to my destination. I fully accept that the other 25 minutes was due to traffic and out with the company and drivers control but I would have been only 25 minutes late if not for the driver picking me up nearly half an hour after my pick up time.

The driver then explained that a small child had just been sick on the floor of the car and he was sorry that it smelled. Whilst I do empathise with the situation it was extremely unpleasant and made me feel very unwell travelling for over an hour with the stained carpet and smell of sick in the car.

Lastly, and most importantly for me, the driver was watching videos on one of the devices attached to the car during the entirety of this trip. This made me feel extremely uncomfortable and concerned for my safety and is not only frankly unacceptable but also illegal.

When I brought up these concerns to the company I was sent a screenshot from the driver calling me a liar and offered 10% compensation. Not only was my journey completely unpleasant, the lack of customer service shown was appalling.

Driver was really efficient, polite and helped me with my luggage. Car was clean and got me to the airport promptly. Highly recommend.

I had a tight layover in London between Gatwick and Stansted and the driver arrived just in time. Life savers!

The driver was punctual and helpful.

Good and releable company. I booked a night transfer from London Twickenham to Gatwick for the best price on the market. Driver was punctual at 5AM and with a nice clean car.

I was traveling from Lagos through Paris and still had a tricky Heathrow transfer to make from Gatwick however it was made extremely easy.

Good vehicle options which ensured that all our bags were catered for. Great communication by the team through thr entire process.

Great journey experience by thr driver and courtesy, it was an excellent experience and I look forward to more trips.

Very helpful and accommodating.

We were delayed from Manchester worried we wouldnt make our connecting flight to china then South Korea so this connection was vital,seemless ,comfortable and he put his foot down to ensure we made it

Smooth experience from London to the airport, pickup in the night, driver was very nice and we had a stress-free travel.

I have had an outstanding experience today with Sky Bridge Cars today. My flight was delayed and driver was so polite . Will be using this service again in fiture! Thank you

Always use this company great service
Very professional
Friendly drivers
Mohamed Dawud was great

Amazing service!

Lovely experience. Driver was on time, trip was smooth without incidents and the car was clean and exactly as described in the reservation.

If I could give this 0 stars I would.

Their service was nothing short of a disaster for us. We had a flight getting in to LHR at 6:30am and transfer booked with them for 7:30 to bring us to STN for a flight at 10:45. They didn’t tell us until 8:00am that the driver couldn’t make it and we no longer had a taxi. Furthermore their customer service was appalling, never telling us what car to look for where to meet a driver. We are now stuck in London, having missed a flight and no other option to pay 3x the price to get home to Ireland. I have emailed them for a refund, yet again slow replies and no word of a refund yet. I should expect compensation on top of this, having missed a flight as a result, but I highly doubt I will get that.

AVOID: Left stranded, lied to, and hundreds of pounds out of pocket. Save yourself the stress and do not book with Sky Bridge Cars/ Britannia Cars. Here is exactly how they treated our party of six at Gatwick Airport after a long day of travelling in hot weather:

Zero Reliability: We prepaid for our taxi and explicitly confirmed the booking twice beforehand. Despite this double confirmation, the driver failed to arrive.

Dishonest Customer Service: I spent over 90 minutes stranded at the terminal making repeated phone calls to the dispatch office to locate our driver. Staff regularly cut my calls off or actively misled me by claiming the car was "10 minutes away."

Total Incompetence: After making us wait for over an hour, dispatch messaged me to ask how many passengers were even in our booking, proving they hadn't even checked our details.

Unacceptable Delays: After 90 minutes, they finally sent me driver's details. When I spoke to him directly, he informed me he was still 40 minutes away. Facing a 2+ hour delay, we told them not to bother and cancelled.

Severe Financial Loss: We were left exhausted and highly stressed. On top of the money we already paid this company, we had to arrange last-minute alternative transport home at a very high cost, leaving us hundreds of pounds out of pocket.
They sent a brief apology via WhatsApp on the day, but have since ignored my emails requesting a refund and compensation. Absolutely terrible, incompetent and unreliable company.

Booked a pre-paid midnight transfer from Gatwick after a long-haul flight. Confirmed pickup at 00:05, meeting point agreed in writing as Greggs in arrivals.

No driver. Ever.

What followed was 70+ minutes of excuses over WhatsApp. First they said the driver was “running late.” Then they sent me and my partner dragging luggage to the car park at level 3. Only then did they admit the actual driver was an hour away in traffic and they had no confirmed replacement.

They eventually sent a driver name and plate. He never called. Never showed. They kept telling me to “stay with them.” I was standing in a car park at 1am after a 10-day holiday.

When I raised compensation during the conversation, they told me to email their QC department myself — despite knowing exactly what had happened.

Their response? First 15%, then 20%. On a £70 booking. For a complete failure to provide the service.

I have the entire WhatsApp exchange. Every admission. Every broken promise. Every copy-paste apology.

Avoid.

We booked our taxi via the website and the experience was really clear and simple. We got confirmation very quickly via WhatsApp message.

We then had an issue where our original holiday was cancelled and we booked a different holiday with different travel times. Again, it was a simple experience to rebook the taxi times via WhatsApp message.

The driver arrived very promptly, notifying us when he was coming to get us. He drove safely and sensibly to get us to the airport in plenty of time.

Overall, a very satisfying experience and we hope for the same on our return journey.