The company can improve by providing the colour the customer thought they were getting and not a completely different colour. The hair is cheap and nasty. Also, their returns policy specifically say... Se mere
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Se, hvad kunderne siger
Overall, the experience in shopping with this company was not bad. I received the extensions within a reasonable amount of time. However, the product itself is terrible. The fine extensions are SO fin... Se mere
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. I’ve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my... Se mere
Virksomheden har svaret
Sitting Pretty Halo Hair extensions exceeded my expectations! The hair quality is amazing and the color blend of the light brown/medium brown blend of 4/6 matches my foiled, highlighted hair. I’ll be... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Sitting Pretty - Halo Hair Extensions
Skrevet af virksomheden
A note from our CEO: "I want to acknowledge some of the negative reviews we received earlier this year. I won't shy away from saying some of these criticisms are indeed justified, and I want to address them upfront.
In the last 12 months (particularly during 2022) we encountered issues around the clarity of communication concerning customs fees for international shipments. Some local tax authorities necessitate customs and duties payments (VAT) to import products into their respective countries. As an importer, you can either pay directly to the tax authority, pay to the delivery company (and they'll pay the tax authority), or pay us during the checkout process (and we'll pay the tax authority). Regardless, customs fees are an inevitable part of the process. Despite our attempts to clearly communicate this on our shipping page and cart, it appears this hasn't been as clear as we'd hoped, leading to discomfort among many. For this, I sincerely apologise.
What matters now is how we are working on this issue. We are actively finding ways to ensure that the customs fees don't spring up as unwelcome surprises.
Furthermore, we've revitalized our customer service department. We have dedicated and passionate customer service team who work full-time (around the clock) to ensure every query is answered, with an impressive goal of replying to all tickets within an hour. In fact, most tickets are currently answered within just five minutes.
We have just finished setting up a new warehouse in UK, to put us closer to our customers and make it easier to provide excellent service, with fast shipping and simplified exchanges. And we are working on our next location in Canada
Your feedback, both praise and criticism, is invaluable. It not only keeps us grounded but also provides insights into where we can improve. Rest assured, I have personally responded to all 16 reviews here on TrustPilot. This open dialogue enables us to do better by you, our valued customers.
Please remember this - we are a small but committed team, pouring our hearts and souls into making Sitting Pretty not just a good, but a great small business that prioritizes an exceptional customer experience.
Thank you for your understanding and continued support. I will leave this note here until we have resolved all the aforementioned issues."
--------Sitting Pretty is a leading beauty brand that turns your thin hair woes into a thing of the past with its revolutionary halo hair extensions. With firsthand experience of the hair extension struggle, we set out on a mission to solve the global "thin hair" problem, offering an unparalleled opportunity for all women to ditch bad hair days and feel their best every day.
Our story began with a love-hate relationship with hair extensions. As we navigated the hair care world, we witnessed many women grappling with the same issues – a relentless quest for volume and length often accompanied by significant damage to their natural hair. We decided to find an innovative solution to this persistent issue, enabling every woman to step into their dream hair look without any compromise or hassle.
Our answer was a game-changer: a 360-degree solution that transforms thin hair into lush, natural-looking, thick hair that feels as good as it looks. While there might not have been townspeople cheering us on, there was an abundance of women - friends, celebrities, models, hairstylists, and everyday beauties - rejoicing at finally achieving the hair they desired without any compromise.
At Sitting Pretty, we believe in the power of hair to elevate your confidence. Even on your most casual days, if your hair looks fantastic, you feel fantastic. This philosophy was the foundation of our Sitting Pretty halo hair extensions and continues to inspire us today. We are here to spread the good hair days, helping you feel your best on any occasion.
Our mission is simple: to solve the thin hair problem once and for all with our low-maintenance halo hair extensions. We want to elevate your natural beauty and help you to be your best self - turned up a notch.
Our halo extensions are a masterpiece of design and craftsmanship. Each one is handcrafted using natural 100% ProGrade Remy human hair to ensure the perfect match to your own hair. These low-maintenance extensions are easy to use and effortless to style. They won't damage your hair or break the bank in terms of upkeep. And with no need for numerous products or hours spent in front of the mirror, all you need is a halo-ready head (which is any) and perhaps a camera for those selfie-ready moments.
Furthermore, we offer a diverse range of halos. With three different weights, a multi-strand colouring system, and 17 colours available, you're guaranteed to find not just a halo hair extension that matches your natural hair but also one that embodies your dream hair. With Sitting Pretty, your dream hair is just a halo away.
Kontaktoplysninger
PO Box 7165, 6169, Shoalwater, Australien
- hello@sittingprettyhalohair.com
- sittingprettyhalohair.com
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Great customer service
Great customer service. Answered my questions, and there were many, in an incredibly timely manner. My halo arrived very quickly, but the color was not right, the lovely people at Sitting Pretty suggest another color along with tips on how to make it work. Success. The replacement halo was perfect. I had my stylist cut and color to match my hair. I am beyond happy with the result.

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My halo was a perfect color match to my…
My halo was a perfect color match to my hair! The hair is super soft and light weight. I have had other halos that are heavy and wire hurts my head by the end of the day. I highly recommend sitting pretty halos!

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So happy!!!
Where do I start? I can’t rate this company more highly! After a bad haircut which chopped off a few inches of my hair I was inconsolable! So I turned to the lovely customer service team at Sitting Pretty to help! They gave me two choices of colours and admittedly I was anxious about which one to choose!! I finally placed an order and paid for my halo, but then I changed my mind about the colour and contacted the team again. They were just wonderful and nothing was too much trouble for them to change the order. My order arrived promptly today only a few days after ordering (and with the Easter break in the middle). I am totally delighted with the quality and the colour match is perfect. It’s so easy to apply and blends so beautifully with my own hair ❤️ Please don’t hesitate to purchase from Sitting Pretty. You won’t be disappointed!

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Wrong color / Over $80 extra for an exchange
Totally wrong color was sent. After request for an exchange i was told i have to pay extra $40 for a correct color (even after using their colormatch guarantee) + shipping from Canada to U.S. and wait for ~2 month. Not impressed at all with this service.

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Game changer
Game changer! After three children and turning 40 my hair and confidence has been disappearing rapidly. I’ve tried vitamin, collagen and nothing really noticeably helps but my halo has transformed my hair. I was very skeptical before it arrived and didn’t think my really thin hair would hide it but it’s actually amazing. The presale advice on colour and length was spot on too. So thank you from the bottom of my heart for helping me achieve the hair of dreamt of so easily. Wish I knew about these years ago! I have short hair so didn’t think these would work for me, but it’s brilliant, I’m converted.

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I actually love them!!
I was not expecting to love them as much as I do. The hair that I received is amazing quality. I got the light brown/dark blonde 16” extensions in medium thickness. They were pretty close to my hair colour, but I had my hair stylist add some lowlights and toner to them and now they are a perfect match to my hair.
YES you can dye and tone them, but go to an experienced hairdresser who has dyed extensions many times before. They are very quick to put on once you find the proper wire size for your head. They stayed on all day and you literally cannot tell that they are extensions at all. They look beautiful! I love the Velcro clips they included as well, they are necessary trust me. Overall I’m extremely happy with my purchase and happy I decided to take a leap of faith by ordering them.
I have tried many different hair extension brands over the years, and the only ones with great quality in my experience have been the $600+ packs of hair, which just isn’t doable for me or most other people. I am impressed with this company and so happy with my hair.

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Great Match
It took a while to get here, but the quality is so soft, and it has a really good colour match.

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Great product & service!
I just received my Halo today and I LOVE IT SO MUCH! Compared to my hair alone, it’s night and day! It gives me so much confidence since my hair has thinned. I feel like a whole new person!!
Thank you to sales rep Wowie for her help in choosing this product for me. She was available so so quickly and was very knowledgeable. I’ve been thinking about a halo for a while and I can honestly say it’s one of the most impactful purchases I’ve made in a long time.

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Obsessed!
As someone who has worn bead and weft extensions for almost 15 years because of medication causing bad hair loss and breakage, my hair has just never had the chance to be nourished the way it needs so it’s been a never ending vicious cycle until now! I’m so in love with the halo, not only is the design and quality amazing, it also gives me the same look but I can take it out to look after my hair properly to help it grow back again! It’s been a lifesaver for my confidence through this period so thank you so much 🙏🏼❤️

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5 Star Service
Dealing with this company has been a 5 star experience. From their friendly, quick colour matching service which is incredibly accurate, to their prompt responses to any further queries I had, my experience with sitting pretty was very positive. The halos are beautiful and blend seamlessly. I would definitely buy again in the future.

Besvarelse fra Sitting Pretty - Halo Hair Extensions
The hair is is nice quality
The hair is is nice quality, and they’ve been super helpful and helping me get the correct color. I haven’t got to use it much because I’m still waiting to get my color correct. But I’m looking forward to it.

Besvarelse fra Sitting Pretty - Halo Hair Extensions
Way above expectations
Way above expectations! A MUST buy.
I will be honest I was nervous to buy as I was unsure as to how good the colour match would be from a photo. I was wrong, the colour match is perfect, so much that no one can tell I have extensions in.
What I love most is how easy they are to put in and out and cause zero damage to your hair. My hair has thinned a lot due to pre-menopause and I was worried about damaging my hair and possibly losing more with traditional extensions or clip ins.
The halo is comfortable and feels secure once you have combed your hair over the string. I have styled the hair exactly as my own and curls hold well.
Overall I am even considering buying a second set now in a different length to change things up! Don’t hesitate just go for it, I feel 10 x more confident now!

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Love them so much I had to buy a second…
Love them so much I had to buy a second set
I love the confidence these give me. Totally natural looking blends with my hair seamlessly. No one would know I’m wearing except I tell Everyone !! 10000% recommend

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I am so happy with my halo
I am so happy with my halo! The only reason I’m giving a 4/5 and not 5 is because I had a bit of trouble with receiving the wrong product or items missing in the box. However, saying this, the staff in the customer service team were absolutely fantastic. Their reply’s were prompt and they never hesitated to fix the problem the best and as fast as they could. My first colour match wasn’t a success but that is understandable, I was later re-colour matched and unfortunately was sent the wrong item. As soon as I contacted the team they sent me a return label and posted the correct item, which once I used was absolutely fantastic. The colour match was all but perfect and I had multiple people coming up to be during the day saying how gorgeous my hair was and they were truly shocked when I said I had extensions in. All in all, a great customer service experience and so happy with my final product!

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Sitting Pretty makes me smile
A lot of my hair has fallen out over the past year and it was really upsetting so I kept cutting it off- until I got my halo from Sitting Pretty. Now I can grow my hair out and smile when I look in the mirror. Honestly it makes me look a lot younger too and I get so many compliments. I am very grateful for the perfect colour match and product and can't wait for my hair to grow out so I can buy the 16 inch next time!

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Great product and amazing service
The service was so so good and responsive! It made me feel really comfortable to make such a big purchase. And the product is wow!! Can’t wait to wear it for my wedding!!

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Happy experience with Halo
Love my hallo!! The colour match is perfect.,length is exactly right… you girls did an awesome job of matching me up!
Could not be happier❤️

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Perfect for fine, thin hair
Excellent quality, customer service, the hair halo was everything it promised and I'm very happy I finally purchased one. I have fine, thin hair and it's been wonderful.

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Great product and service
I wasn’t sure where to start so before I ordered so I got colour matched. The staff was so great with helping me find the right colour, they emailed back within 24hrs. Since I was between 2 colours they asked me in depth questions via email until they could recommend the right one, and they were fast at getting back to me with that to. My hair is a little bit longer than shoulder length and balayage . I went with 613 and my hair is thin but I have a lot of hair so I went with the thick and settled with 16 length. It was way longer than I thought it would be and it blended perfectly with my ends! Since I went with the thicker halo and It was just a few inches longer than mine, I don’t even need to cut it. Looks like it’s my hair ! My husband couldn’t even tell which was my hair or the halo! Worth every penny.

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