Ho provato a chiedere assistenza per un VHF SIMRAD, HO DOVUTO ASPETTARE 15 giorni prima di ricevere una risposta sebbene abbia sollecitato almeno 5/6 volte telefonicamente, e chiaramente mi è stat... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The NS EVO2... Do you know Simrad wilfully and knowingly continued to sell these units well after they started receiving complaints about the touch screen? No, neither did we until the fault appeared... Se mere
Replaced Older Garmin with Simrad GO7... Unit works but not as user friendly as Garmin. Also No Tech support phone number... Necessary Operator Manual is on-line only...no paper copy. Who carri... Se mere
Virksomheden har svaret
Purchasing through the website is easy and very effective. Simrad should get 5 stars for that. Unfortunately tech support is hard to reach, and although they are very kind and serious, don’t expect a... Se mere
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Out on the water, the gear you run could make all the difference between uncertainty and confidence. With our strong commitments to quality and reliability, as evidenced by our broad portfolio of industry awards, Simrad will get you there like no one else. In addition to delivering equipment you can rely on, we’re also committed to delivering the most forward-thinking and practically-designed equipment on the market. Today we offer a range of sophisticated auto steering, navigation and safety products for vessels of all sizes, from small vessels on inland waterways to larger coastal commercial and passenger craft.
Kontaktoplysninger
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Under middel
348 anmeldelser
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Simrad Evo 3 update
I purchased two units from you, both need an update. I am now required to purchase a cable to connect to my laptop which cost over $169. The tech was no help, West Marine (tech referred) can't do a thing. I asked if it is safe without the update on two occasions, no response back.
31. marts 2022
Besvarelse fra Simrad Yachting
We're so sorry to hear about your experience, Jon. We've just sent an email to offer assistance. Thank you.
Great bundle price and quick delivery.
22. marts 2022
Besvarelse fra Simrad Yachting
Thanks for the compliment, Paul! We appreciate you!
Great product, free shipping, ZERO customer service
Product is exactly what was ordered, new in the box, no issues there.
Terrible communications from the company as in almost non existent. Immediately after placing an order, I realized I ordered the wrong thing. AN email was sent within 10 minutes of placing the order, requesting the order be canceled. NO reply, none. 4 days after receiving the product, I get an email- "We're sorry, the item was already sent and cannot be canceled" I was asked if I'd like to initiate a return. I responded yes, and that I knew I would have to pay return shipping. That has been over 2 more weeks and ZERO response. Again. nothing wrong with product, but his company has ZERO customer service. I guess I will try and sell it myself. If Simrad steps up and responds, I'll be glad to update this review if possible.
EDIT: Amazing, leave a less than stellar review and an RMA email shows up in my inbox within in hours
Updated to 3 stars
Thanks
Edit #2 Updated to 4 stars, product shipped back this AM 3/22/22. I'm hoping this was just some kind of fluke. I will be needing other things in the future and would like to feel better about ordering again.
21. marts 2022
Besvarelse fra Simrad Yachting
We're so sorry to hear that you had a negative experience, Jim. If you have any trouble with the RMA or the product received, please feel free to message me directly at service.marketing@navico.com. I'll make sure you get the service you deserve. Also, I'm forwarding your review to the customer service manager to see if we can improve in this area. Thanks so much for your honesty.
Excellent service & delivery.
17. marts 2022
Besvarelse fra Simrad Yachting
Thanks for the positive review, James. We appreciate you!
The interaction and service has always…
The interaction and service has always been outstanding. Their technical support has always went out of their way to assist me on my problem.
Thanks to All
Dave
10. marts 2022
Besvarelse fra Simrad Yachting
Thanks for the compliment, Dave! We truly appreciate you!
They wanted me to review, but they can't even tell me about my order.
Placed my order on 2/23 and it's now 3/10. They keep pestering me to rate their service and voice my opinion, but they can't seem to find the time to answer my emails and tell me the status of my order (B000610617).
So ... yeah. You wanted a review right now - you got it.
10. marts 2022
Besvarelse fra Simrad Yachting
Hi, Larry. FedEx shows that the order was delivered February 28th. I'm going to send you an email to see how we can correct this issue. Thank you.
Besvarelse fra Simrad Yachting
Perfect! Thanks for letting us know, Bruce. Thanks for doing business with us!
Fast delivery
I ordered a heading sensor on Friday and it arrived on Sunday with no extra charges for expedited shipping. I was pleasantly surprised.
4. marts 2022
Besvarelse fra Simrad Yachting
That's great to hear, Mitch! Thanks for doing business with us, we appreciate you!
Hi after nearly a year of waiting and…
Hi after nearly a year of waiting and handling over the best part of 12k on simrad electronics I'm still waiting a 3d module VHF n ais radio. I was told June , September , December then march now it's may a absolute atrocious experience with a company I've used on my boats before . Rest assured I will not use or recommend this brand again my vessel hasn't had any electronic equipment since last may thanks simrad !!
4. marts 2022
Uopfordret anmeldelse
Besvarelse fra Simrad Yachting
While we appreciate your honesty and your feedback, we're very sorry to hear of the experience you had. If you still haven't received your items, please email me at service.marketing@navico.com. I will be happy to check your order and do anything I can to get your equipment to you. Again, my apologies for the delay.
Besvarelse fra Simrad Yachting
Thank you, Joel! That's great to hear!
Besvarelse fra Simrad Yachting
Thanks, Andrew! We appreciate you!
Shipping was good part was what I…
Shipping was good part was what I ordered great overall setvice
27. februar 2022
Besvarelse fra Simrad Yachting
Thank you so much for the positive review, Thomas! We appreciate you doing business with us!
Great products and fast delivery!!
I ordered a power jack so I could run my new Simrad NSS9 evo3s at home with a Lowrance stepdown transformer cigarette attachment at home.
They were prompt filling the order as promised and the solution works great!
26. februar 2022
Besvarelse fra Simrad Yachting
Thank you, Bob! That's great to hear!
The product I ordered is not the…right product
The product I ordered is not the correct item (there was no indication of this on the website) and apparently, the item I need is not available to purchase through the Simrad website. I've called all dealers within 100 miles and no one has this product.
The 'return' link in the order confirmation email goes to a broken page. I've called the customer support number only to get a recording to send an email. I've emailed and have yet to receive a response. So now I have a product I cannot use, cannot return, and cannot get my money back for because there is no response from Simrad. Very disappointed.
24. februar 2022
Besvarelse fra Simrad Yachting
Sorry for the late reply. We see that your order was delivered February 22nd. If this is not the case, please email me at service.marketing@navico.com. I see we do have the covers in stock, if that's what you're referring to. I will be happy to help.
I damaged my new transducer so ordered…
I damaged my new transducer so ordered one on line from you, great service.
21. februar 2022
Besvarelse fra Simrad Yachting
Thanks, John! We appreciate you!
I put a new transducer on my boat that…
I put a new transducer on my boat that was supposed to work but didn't. I called Simrad since that was the maker of my touch screen and they told me exactly which one I needed to buy for the unit to work. I just installed it and hope all works well. They were very friendly and helpful when I called in to them. Will continue to use their products.
19. februar 2022
Besvarelse fra Simrad Yachting
Thanks for the compliment! We're so glad to hear that you had a positive experience. Thank you!
Good service,Goods shipped promptly.
18. februar 2022
Besvarelse fra Simrad Yachting
Thanks for the positive review, Lin. We appreciate you!
Besvarelse fra Simrad Yachting
We're so sorry to hear that, Matt. If you still need a replacement, please email me at service.marketing@navico.com. I will be happy to help.
Simrad go12 xse warranty replacement
a boat dealer has had my boat since november 2021 due to a simrad go12 xse problem. they say that they are waiting on a replacement unit which is under warranty. The blame is on Simrad for not producing the replacement unit. I want to know if Simrad has delays this extensive for replacement units?
9. februar 2022
Uopfordret anmeldelse
Besvarelse fra Simrad Yachting
Hi, Willard. We're sorry to hear of the issues you're having with getting a replacement. We're sending you an email to get more details so we can see how to best help.
Edit: Actually, I don't have your email address. Will you please send me an email to service.marketing@navico.com?
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.