I received the personalised name necklace as a gift and was initially really happy with it. However, after only a few months of daily wear, the necklace has completely tarnished and turned black, even... Se mere
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Se, hvad kunderne siger
This is the best online shopping experience I have ever had! The communication was amazing, I received an update at each stage of its progress which was so reassuring as I had never purchased from her... Se mere
Virksomheden har svaret
So impressed with the fantastic customer service. My jewellery piece was made quickly and delivered. I received emails right through the process which was great. My jewellery for my granddaughter is b... Se mere
Virksomheden har svaret
So happy with the lovely hand crafted piece of jewelly brought for my Granddaughter. Silvery provided up to date communication of the whole process so I knew where my order was up to at all stages... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Silvery Jewellery crafts personalised jewellery in 925 Sterling Silver. We are a family run business with a dedicated team focused on providing exceptional quality and customer support to our customers
Kontaktoplysninger
275 ALFRED ST, 2060, NORTH SYDNEY, Australien
- +61 280 050 042
- info@silvery.com.au
- silvery.com.au
4,3
Fremragende
66 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Tarnished within months despite care
I received the personalised name necklace as a gift and was initially really happy with it. However, after only a few months of daily wear, the necklace has completely tarnished and turned black, even though I’ve taken excellent care of it. I always kept it dry, avoided perfumes and lotions, and followed all the basic care instructions. After it started to discolour, I contacted customer support and followed their cleaning advice, including polishing and using a special home remedy. Unfortunately, the necklace only got worse, even more dull and discoloured after their recommended treatment. It’s really disappointing considering this was a sentimental piece and supposedly made from 925 sterling silver. I expected better quality and longevity for the price. Wouldn’t recommend if you’re planning to wear it regularly.
27. februar 2025
Uopfordret anmeldelse
Damaged product - no response when contacted.
My wife bought me a leather bracelet as a birthday present. When l opened it part of the leather had frayed and a strand had broken completely. Despite sending emails along with photos attached of the damaged product we’ve heard absolutely nothing. No communication from Silvery at all. Seems that they’re ok with sending faulty products and then ignoring communication from customers. Pretty poor.
17. maj 2024
Uopfordret anmeldelse
Besvarelse fra Silvery Jewellery AUS
Hello Chris, I hope that you are well.
Thank you for taking the time to share your feedback with us. I sincerely apologise for the fraying of your leather bracelet and the breaking of the strand. After reviewing all our communication platforms, I regret to inform you that we have not received any communication from your wife.
At Silvery, we strive for 100% customer satisfaction, and delivering high quality products is our top priority. However, we acknowledge that we sometimes fall short of our customers expectations. Feedback like yours is invaluable as it helps us improve our services and products.
We would greatly appreciate the opportunity to assist you with your bracelet. Please contact us at jenine@silvery.co.za so we can come up with a solution that will meet your expectation.
We look forward to your response.
Thank you so much.
Will repeat
Product they sent me was much better than what I expected.
I’ll repeat.
Thank you so much.
23. februar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Yuri, I hope that you are well.
Thank you for your amazing feedback. We are so glad that your order was better than expected as we strive to create jewellery that not only lasts a lifetime but create beautiful memories.
We look forward to hearing from you again and if you ever require any assistance please do not hesitate to contact us.
Thank you so much.
Very quick prompt service.Kept me…
Very quick prompt service.Kept me informed of product progress and when it was shipped.
20. februar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Fiona, I hope that you are well.
Thank you for your delightful feedback. We are so pleased to hear that you had been assisted promptly and that you were kept informed. At Silvery we do not only aim to provide great quality products but also great customer service and we are so glad that you had experienced this.
We look forward to hearing from you soon and serving you once again.
Thank you so much.
Satisfied in the end
The rings fit perfectly and the engraving is good, initially i was not happy with my keepsake rings as the engraving was not exactly what i envisioned but after going backwards and forwards with a small fee the rings were remade and are great.
20. februar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Kimberley, I hope that you are well.
We sincerely apologise for not being able to craft your ring to your exact specifications. However we have remade a new ring for you and ensured we got it right this time.
I hope you like the new ring and it meets your expectations. If you have any further questions or concerns please contact us.
Thank you so much.
Besvarelse fra Silvery Jewellery AUS
Hello Rawoof, I hope that you are well.
Thank you for such great feedback. We are so pleased to hear that you received timely responses and timely delivery as we always ensure our customers receive nothing but excellent customer service and delivery.
We cannot wait to serve you for your jewellery needs. If you require any assistance from us please feel free to contact us.
Thank you so much.
The product was good quality and value…
The product was good quality and value for money. It delivered within the stated timeframe.
28. februar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Michael, I hope that you are well.
Thank you so much for your amazing feedback. It is so rewarding to know that your experience with us has been satisfactory. Here at Silvery we strive to provide good quality products yet still ensuring efficient delivery so knowing that we have achieved that with you shows us that we are moving in the right direction.
Thank you so much.
Great communication and products
Great communication, engraving and delivery was prompt, and I love the cuff links we purchased as a special gift.
23. februar 2024
Besvarelse fra Silvery Jewellery AUS
Hello, I hope that you are well.
Thank you so much for your beautiful feedback.
We are absolutely delighted to hear that your experience with us has been great.
Thank you for choosing us to craft your special gift, we are truly honored.
We look forward to hearing from you in the near future.
Thank you so much.
Besvarelse fra Silvery Jewellery AUS
Hello Mark, I hope that you are well.
Thank you for your feedback.
We always ensure that communication with our customers is at the very top of our goals. We know that sometimes online shopping can be a little intimidating so we have chosen to communicate with our customers via email so if there is anything you are unsure of you can always go back to your emails.
However, if you would prefer us communicating with you through a different platform please feel free to let us know.
Thank you so much.
The web portal for placing my order for…
The web portal for placing my order for a customised necklace was very easy to navigate and my necklace arrived within four days. I appreciated the frequent communication and updates about my necklace too which included the name of the jeweler. When the necklace arrived I was so impressed with the quality. I would definitely shop here again.
31. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Sally, I hope that you are well.
Thank you for your excellent feedback.
When we read reviews like this, it warms our hearts knowing that our hardwork is paying off and our customers had a great online shopping experience with us.
Keeping our customers updated frequently is important to us as this gives our customers peace of mind knowing that their jewellery needs are being taken care of.
We look forward to serving you once again.
Thank you so much.
Great product and value
Great product and value, good communication but over promised the dispatch speed slightly. It was especially important for me and while delivery was as quick as expected, it was a full five business days for dispatch. Perhaps it was a busy period.
19. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Paul, I hope that you are well.
Thank you for your amazing feedback.
I sincerely apologise that you felt that our delivery times were not your expectations. We do try our utmost best to get orders delivered to our customers as soon as possible.
We also provide you with our handcrafting and delivery timeframes on our website as we always remain transparent to our customers so they are aware at all times of our policies, procedures and timeframes.
We appreciate your feedback and will use it to better our services so we can always give customers a great shopping experience.
Thank you so much.
Item nothing like pictured
Item nothing like pictured. Was meant to be a memorial piece for my son, bitterly disappointed as I can’t read his name let alone see his name. Contacted them but tried to justify by sending images. Means nothing to me and will never wear it. Highly recommend not to buy generations necklace for that reason.
25. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Jody, I hope that you are well.
Thank you for your feedback.
I would like to sincerely apologise for your disappointment in our product.
Our director had been in contact with you since and we had remade your necklace and we hope that the new necklace has met your expectations and you can now use it in memory of your son.
We thank you for giving us the opportunity to remake your necklace and rectifying our mistake.
Once again, Silvery would like to apologise to you.
We look forward to serving again in the near future.
Thank you so much.
Fantastic
I was surprised by the quality of the ring , as the design was an intricate design. The ring and overall experience was great , I’m very impressed.
31. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Eric, I hope that you are well.
Thank you for such positive and great feedback.
We are so pleased that you loved your ring as much as we loved crafting it. One of our main goals are ensuring that each of our customers have nothing but a great experience with us.
We appreciate your support and look forward to hearing from you in the near future.
Thank you so much.
Besvarelse fra Silvery Jewellery AUS
Hello Louise, I hope that you are well.
Thank you for your great feedback. It warms our hearts when our customers are happy with the service that they have received as one of our main goals is customer satisfaction.
Thank you for also complimenting our gift packaging, we really do appreciate it as we take pride in providing you with an exceptional presentation from our gift packaging to our jewellery.
We look forward to hearing you from you soon.
Thank you so much.
I was very happy with the overall…
I was very happy with the overall service of this company. I ordered my granddaughter a ring that was engraved it was beautiful. They kept me informed through the whole process and it came very quickly. I wanted a bigger size and sent an email to them which was acted on straight away. I would definitely order from this company again.
25. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Barbara, I hope that you are well.
Thank you so much for your beautiful words! We're ecstatic to hear that you were happy with the overall service and that your granddaughter loved her engraved ring. Keeping our customers informed and satisfied throughout the process is our top priority, and we're glad to hear that you experienced that. We always aim to address any concerns promptly, so we're pleased that we could assist you with getting the right size for the ring. We truly appreciate your support and look forward to serving you again in the future!
Thank you so much.
Highly impressed with Silvery
So impressed with the fantastic customer service. My jewellery piece was made quickly and delivered. I received emails right through the process which was great. My jewellery for my granddaughter is beautiful and presented in a lovely box with a cleaning cloth. Will definitely buy again from Silvery.
19. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Merle, I hope that you are well.
We're absolutely delighted to hear that you had a fantastic experience with our customer service! Providing a smooth and enjoyable experience from start to finish is what we strive for. We're thrilled that you're pleased with the craftsmanship of your jewellery piece for your granddaughter and that you appreciated the attention to detail, including the presentation of our lovely box with a cleaning cloth. Thank you for your kind words and for choosing Silvery. We look forward to serving you again in the future!
Thank you so much.
Excellent online shopping experience
Great website, product, excellent communication and item delivered just as promised.
23. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Aida, I hope that you are well.
Thank you so much for your wonderful feedback! We're so happy to hear that you had a great experience with our website, product, and communication. Ensuring a smooth and transparent process from browsing to delivery is our priority. We look forward to hearing from you in the near future. We're here to provide excellent service every step of the way!
Thank you so much.
such amazing quality and was shipped…
such amazing quality and was shipped very quickly !!
19. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Bre, I hope that you are well.
We're so glad to hear that you're impressed with the quality of your order! Ensuring top-notch quality and timely delivery is always our goal. Thank you for your kind words, and if you ever need anything else or have any questions in the future, please feel free to reach out. We're here to provide excellent products and service every step of the way!
Thank you so much.
Thank you so much.
Very happy
Exactly what I wanted. Beautifully made and with a choice of necklace length made it perfect. Very affordable and delivery was quick.
19. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Mim, I hope that you are well.
We're thrilled to hear that we could provide you with exactly what you wanted! Your satisfaction with the craftsmanship and the options available, like necklace length, means the world to us. Thank you for your kind words about our affordability and quick delivery. If there's anything else we can assist you with or if you have any questions in the future, please don't hesitate to let us know.
Thank you so much.
Very good quality and quick delivery…
Very good quality and quick delivery after it was made
9. januar 2024
Besvarelse fra Silvery Jewellery AUS
Hello Sandi, I hope that you are well.
Thank you for your positive feedback! We're happy to hear that you're pleased with both the quality of your item and the speed of delivery. Providing high-quality products and efficient service is our priority. If you ever need anything else or have any questions in the future, feel free to reach out.
Thank you so much.
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