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Sierna Anmeldelser 

6
•
TrustScore 3.5 ud af 5

3,4

Butik med cykeltilbehør
Skriv en anmeldelseBesøg websitet
Skriv en anmeldelse

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Virksomhedsoplysninger

  1. Butik med cykeltilbehør

Skrevet af virksomheden

Sierna™ is dedicated to designing cycling products that put rider comfort first. Instead of following outdated saddle designs, we focus on pressure relief, anatomical support, and premium materials to help cyclists ride farther, stay comfortable longer, and enjoy every mile with confidence.

Kontaktoplysninger

3,4

Middel

TrustScore 3.5 ud af 5

6 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,4

Alle anmeldelser

(6)

6 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 3 ud af 5 stjerner

High return shipping costs

I originally ordered the Comfort+ as I thought it most suitable for my hybrid bike. It turned out to be very uncomfortable for my needs. Sierna were very quick to respond to all correspondence I had with them. They offered to replace the saddle with the Sport+ for £10. They stated they would instead give a full refund if I returned the Comfort+. The company is based in USA (which is not made clear on the website) and the shipping costs would have been ~£20 from UK. I accepted the replacement offer. The Sport+ is reasonably comfortable and it does have a non-slip surface which makes the riding position easy to maintain. However, the bracket rails are not great and slightly corroded. I'm not sure how long it will last

30. juli 2026
Uopfordret anmeldelse
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Besvarelse fra Sierna

Hi Nick,

Thank you for taking the time to share such detailed feedback. We're glad to hear that our team was quick to respond and that the Sport+ has provided you with a more comfortable riding experience and a secure, non-slip surface.

We understand your concern regarding the return shipping costs. We offered the discounted Sport+ replacement as an alternative to returning the Comfort+, which we hoped would be a more convenient and cost-effective solution for you.

We're also sorry to hear about the condition of the bracket rails. We take product quality seriously, and we'd be happy to look into this for you. Please reach out to our support team with a photo of the rails, and we'll be glad to assist.

We appreciate your feedback and hope you continue to enjoy your rides with the Sport+.

Best regards,
Team Sierna

Bedømt til 1 ud af 5 stjerner

This company is not one I will ever…

This company is not one I will ever deal with again. The saddle is soft but the rails and support frame are poor quality. I have been trying to get a refund but without success in fact they tried to sell me an alternative saddle at a discounted rate of £10. That would mean I would have two saddles for £48 neither would would be any good for me as they are soft and squishy and don’t provide adequate support.

23. juli 2026
Uopfordret anmeldelse
Sierna-logo

Besvarelse fra Sierna

Hi Stephen,

We're sorry to hear that you're disappointed with your experience.

After reviewing our correspondence, we can see that you had already agreed to the refund option we offered, and we're committed to honoring that resolution.

We also understand that saddle comfort is highly personal. While many of our customers find this model comfortable, we recognize that the right fit can vary from rider to rider. That's why we suggested an alternative saddle at a discounted price—not to avoid helping, but because we believed a different model might better suit your needs based on your feedback.

Our intention has always been to provide the best possible solution, whether through a replacement, an alternative model, or a refund in line with our agreement. If there's anything still outstanding, please reply to our latest email, and we'll be happy to assist you further.

Kind regards,
The Sierna Team

Bedømt til 5 ud af 5 stjerner

Saddle was delivered quickly which was…

Saddle was delivered quickly which was excellent. I had a quick question when my saddle arrived and the reponse was fantastic - very quick and helpful information sorted out my query.

14. juli 2026
Uopfordret anmeldelse
Sierna-logo

Besvarelse fra Sierna

Hi Marcus,

Thank you so much for your kind review! We're delighted to hear that your saddle arrived quickly and that our support team was able to answer your question promptly.

We truly appreciate you taking the time to share your experience. If you ever need any further assistance, we're always here to help.

Enjoy your new saddle, and happy riding! 🚴

Best regards,
Team Sierna

Bedømt til 1 ud af 5 stjerner

No delivery, and no refund.

Do not deal with this company if you are in Australia.
They use shipping agent that fails to deliver to Australian Post Office addresses and then will not issue a refund for non-delivery.
I have lodged a formal complaint with WA Consumer Protection

30. juni 2026
Uopfordret anmeldelse
Sierna-logo

Besvarelse fra Sierna

Hi David,

We're sorry to hear that you feel this way.

We've already reached out to you via email and are still willing to work with you to find a resolution. At this stage, we're simply waiting for your response so we can move the process forward.

Please reply to our latest email at your earliest convenience, and we'll be happy to assist you in resolving this matter as quickly as possible.

Best regards,
Sierna - Customer Support Team

Bedømt til 5 ud af 5 stjerner

GREAT SADDLE, EXCELLENT QUALITY & GOOD PRICE

This is a great saddle. Went for the sport one, fitting it to my mountain bike for a challenge to ride at least 10 miles a day throughout July. So I needed something comfortable, and it really is!!
It's easy to fit, although I did have a query about the sestpost bracket that came with the saddle. However that was promptly clarified by the very helpful Camiile from the customer support team.
I cannot fault the saddle - genuinely great quality, good price & VERY comfortable coupled with excellent customer service. Thank you!!

24. juni 2026
Uopfordret anmeldelse
Sierna-logo

Besvarelse fra Sierna

Hi John,

Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Sport Saddle and that it's keeping you comfortable during your July riding challenge. Riding at least 10 miles a day is an amazing goal, and we're glad our saddle could be part of that journey.

We're also pleased that Camille was able to quickly clarify your question about the seatpost bracket. Your kind words about both the product and our customer service truly mean a lot to us.

Thank you for choosing us, and we wish you the very best with the rest of your challenge. Happy riding! 🚴

Best regards,
Team Sierna

Bedømt til 5 ud af 5 stjerner

The best seat available

I purchased a new road bike and the standard seat wasn't comfortable so I researched the best options after measuring my sit bones. I then purchased an Ergon gel seat and a specialized seat and both were very uncomfortable after an hour in the saddle. Then I came across Sierna by chance and was sceptical however with a money back guarantee I purchased the sport version. This weekend I rode 227 miles in a charity bike ride and the Sierna seat is the best seat I ever purchased.

19. juni 2026
Uopfordret anmeldelse

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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