Sidecar Health Anmeldelser 

I was very skeptical when we first started this insurance. It took me a while to figure it out, And I often had to call to ask for help, everyone that I came in contact with was very pleasant and very helpful!!

I'm so glad I have Sidecar Health. Initially, I was skeptical about using it but it turned out to be simpler than I thought. I live in Georgia and everyone takes cash at the time of service and haven't given me a hard time about it!

I have been struggling to use Sidecar for a while now. The system while actually simple, is kind of a pain to get used to and learn. A large portion of the problem is that I received no guidance from my employer's HR department on it.
I called today due to an outstanding bill that I did not believe was accurate. Javier B. helped me out and thoroughly explained the system sidecar uses and how I can make the best use of the system. He waited on me to find sites and comprehend what he was saying, and he answered my questions completely with a good attitude, even when I knew I was asking repeat questions.

I would have given Sidecar 2 Stars before this interaction, as the system is not as self explanatory as I would want and requires quite a bit of work to use to it's fullest extent. Javier helped me understand and was patient the whole time. He made it possible for me to not pay any money for the diabetes supplies that I haven't been able to afford, the supplies that are much nicer than what I've been using.

Side car health is worse than Obama care!! The want you to treat your health care like buying a car. When your medical bill is higher than what they "deem" acceptable it comes straight out of pocket and is NOT applied to your deductible. You would be better off putting the premiums in an acct. and self pay, thats what your doing anyhow. It doesn't seem legal how they conduct business and in the future it may be proven that they aren't.

Everyone has helped so much. I knew something was not correct with my expenses but i didn't know what or why? They've helped me find the problem and have helped me so much to correct it and i couldn't be more grateful. Working for McDonald's every dollar is so critical for me. Thank you so much

0 stars!! DO NOT GET Sidecar health!! Not only did Sidecar health tell me my therapy would be covered only to reject all of my submitted receipts, they took $1700 out of my account with NO heads-up! When I called to see why, they told me I was automatically enrolled in auto pay?! Um I did not consent to that. They said because I was auto enrolled I would not be given a reimbursement. I was willing to pay with a credit card etc. but they continuously said it was my fault! I have filed fraud. Sidecar health is a joke, they make you submit your own claims like you are a part time insurance agent and on top of that lie about your coverage! They try to pull you in with “nothing is out of network” but that’s because they don’t have a network and can pick and choose what they accept! It’s a complete disgrace. I will also be contacting the better business bureau. If you have sidecar health or even hear the name uttered in your direction, run from this pestilence of a “company” as fast as you can!

I noticed a payment on my Sidecar Visa card got declined last week and went to investigate today. When I logged in, you can imagine my surprise when I saw that my policy had been canceled.

I spoke to support and apparently they had sent a request for additional information a couple months ago. I never responded. After digging through my email, I found it. But nowhere in the email does it mention that my policy was at risk of termination.

After talking about it more with support, I did find mention of the termination risk. In an attachment. At the bottom of the second page.

YOUR POLICY WILL BE CANCELED IN 30 DAYS should have been the subject of the email, the first thing in the body of the email, and the first thing in the attachment. Not buried at the bottom of the second page of the attachment.

When I volunteered to submit the information they had requested, they said they couldn't reinstate my policy.

For reference, here's the entire text of the email they sent me:

Subject: Additional Information Needed

Hello,

Please see attached regarding an ID Verification Request from Sidecar Health. This document has also been uploaded to your documents section in your member portal. If you have any questions, please feel free to reach out. We are happy to assist.

Up until last year, I had used this insurance a few times after having the policy for over four years. For the past four years, I had the insurance and never went to see any doctor—they were happy to keep taking my premium. Last year, I went to the eye doctor and had physical therapy, and everything was fine—the policy reimbursed me. Then suddenly, they started declining my expenses and made me pay for the deductible. They aren't covering certain procedures they did before, even though it is the same. They changed the rules, so I'll be looking into that. When confronted, they find excuses to not pay. If you don't want to pay, you should not collect the premiums. I no longer recommend this insurance to any doctors or friends. I used to say this is how insurance should be, but now it’s just a policy I’ll keep until I move away. They do their best to avoid paying, and they no longer pay on time either. Every expense takes more than three weeks unless they are declining it. If they aren't covering certain procedures, why are they listed in their search? It’s just a trick to get you to buy the insurance.

Sidecar is TRASH. If you want to over pay for a discount card or a negotiator sidecars the way. If you want them to ever cover any procedure or ER visit don’t count on it until you’ve met your full deductible. Looking up codes and researching where to go isn’t a thing until the deductible has been met. Your better off with out insurance then this overpriced negotiating trash!

I have been my picking up medications at the Kroger pharmacy and pays with sidecar care without any issues.
It's been a seamless transaction without any issues.
Besides, Sidecar always informs me of the savings I have accrued by using the pharmacy that sells medications cheap.

Loving my Sidecar Health plan. It's honestly the best health plan I've ever had through a job. I love being able to see any doctor and finally have freedom of choice. I also love making money if I am smart about where I go for prescriptions and other services. Last year I made over $500. It's kind of unreal. The customer service is really great - I get quick responses all the time. And the best part is knowing that I am totally covered in an emergency situation - I never have to pay for anything above my deductible if I end up in an emergency. What??? How is this real? Best health insurance on the market, hands down. I really don't know how I would ever go back to a traditional plan where you get huge bills in the mail a month after you go to the doctor.

Switching insurance can be scary and I’ll admit I was extra nervous about Sidecar, but this plan has been a total game-changer for me and my family. Everything is incredibly easy to navigate and becomes even easier once you’ve used it a few times. After being on it for a while now, I think this is how insurance should be -- totally transparent about costs and the best customer service ever.

Love this insurance. So much better than BCBS, UNITED HEALTH, they've won me over.

Going to the doctor with Sidecar Health brings nothing but anxiety and fear.

They market it like the benefit is paid, but it may not be paid if it isn’t preventative. So you’re paying out of pocket for those services until your deductible is met. You can call them and ask, “will this be covered by the benefit amount?” They’ll reply, “we can’t say, it depends on how it’s billed.”

If additional services are required as part of your care plan, you’ll need to stop in your tracks and call/message Sidecar to see if they cover or have another provider they prefer. So you likely don’t end up doing it, because that just makes a simple process complicated.

If you have sidecar and need to use it, congrats, you’re now a benefits specialist. Prepare for reviewing paperwork and shopping for the best price.

This healthcare puts roadblocks in front of your care plan and can completely derail it.

If you need an X-ray and your doctor office provides it, you’ll have to tell them to send the order somewhere else. The nearest place may be 1 hour away. Then the doctors office is going to look at you like you’re an alien, because who does that?

I have been a Sidecar Health member for over two years through my employer. This plan has not only saved money for both my employer and me but has also given me the freedom to choose my healthcare providers. Additionally, I can shop around for the best prices on prescriptions, which helps me save even more.

All consumers should be aware that there is no way to cancel a policy online with sidecar. You have to physically call them and jump through hoops. I was a policy holder at sidecar for 1 year. I also applied for coverage for my son. His name appeared 3 times on the website and even though I called and asked why that was happening, it still was never fixed. I was being charged for a policy on the 3rd iteration of his name not the first or second. The interface was extremely confusing. I canceled my and my son’s policy in December of 23. But they were still charging for one of the 3 iterations of his name. I found out I was still being charged for a policy even though I cancelled by looking at my bank statement. I was being charged for months of service even though I never even recieved a policy debit card for my son’s account. Steer clear of this company. They wouldn’t even consider a partial refund even though their website had a glitch.

SideCar was a great option. They really had a new and interesting way of handling this difficult space. I supported them and talked to everyone I knew about it, encouraging them to try it too.

Then suddenly they decide to drop all of the independent customers that helped them get off the ground. My plan cannot be renewed. No explanation. No alternatives. No support. No recommendations. Just 'bye bye' we don't want you anymore. I had no major claims over 3 years (average claim less than $50). And this is what I get. Huge mistake, I really thought this company cared and I feel foolish for believing that.

For any companies reading these reviews, don't look at the overall score, look at the recent reviews. This company won't bat an eye, they will leave longstanding customers at the drop of a hat. They won't even 'grandfather' you in, they don't care. Is that the type of company you want to enter as your insurance provider? Facts are facts.

If management wake up and decide to take us back, I will happily edit my review - I still hold out hope that they will realize their mistake.

They are dropping all of us and now we will be left scrambling to find a replacement health insurance. Thanks for nothing sidecar.

Management has made a huge mistake. Basically all the plans of individual members will be revoked at the end of the year. They’ve decided to only serve companies. My guess they weren’t turning a profit and losing money but they’ve made this decision out of desperation. They will lose all their individual customer base. And I will be forced back into bad and high cost insurance companies. I hope this company gets what it deserves bankruptcy. Messing with customers plans and biting hand that feeds you is never a good thing. Their days are numbered. So much for the future of health care I really had hope for them.