Sickhaus Anmeldelser 

Bought a poster to frame, it came in a random, wrong size and weird fabric, and when I let them know they told me I was making it up 😳

Unless you feel like getting gaslit today, do NOT buy from Sickhaus

I feel so stupid to have been scammed by this disgusting joke of a company. In all honesty, the website was so cool looking that I never would've suspected a thing.

I ordered one of the dice block footstools (which by the way is 140 f***ing dollars) on July 11 and waited... And waited... until I get an email on July 26 saying the product dimensions had changed from 33 x 33 x 33cm to 28 x 28 x 25 cm... for a cube....

Anyway, I wait even longer and finally, today, on August 19 I receive my item and to say I was blown away by the absolute joke that is the quality is an understatement. It looks NOTHING like the pictures, way smaller (which was sort of expected) and laughably constructed. It literally looks like a school project gone wrong.

I am currently in the process of attempting to get a refund because this is going straight into the dumpster.

I have also heard Sickhaus is responding to people on here saying they "are so sorry" and issuing refunds and then just not reaching out to the customer at all. It is all purely a facade to appear as though they are a legitimate company when all they are is a bunch of scam artists with a snazzy website. AVOID AVOID AVOID

SickHaus’ brand aesthetic and beautiful website design fooled me into thinking they were selling quality products. Sadly they are not. I paid $130AUD for lights that are worth about $5-20.

I purchased one Smiling Night Light and two Mini Ambient Desk Lamps.

I can’t believe how poorly made the Mini Ambient Desk Lamps are. They are extremely cheap plastic that feels like something you would get at a dollar store. I honestly wouldn’t be surprised if they stop working in a few weeks.

The Smiling Night Light is cute but also obviously cheap. I had to attach the smiley face eyes and mouth myself, as they are just cheap foam stickers inside the box. The lamp also has scratches all over it.

The stock is obviously just drop shipped from China. The packaging was terrible. Torn cardboard and messy sticky tape on everything. On top of that it took almost 3wks to arrive.

As someone who goes out of their way trying to avoid buying cheap plastic items for environmental and ethical reasons, I’m really disappointed that I basically bought Temu items for 10x the price, from what I assumed was a small business doing their own thing.

I wouldn’t recommend buying anything from SickHaus.

Delays in delivery (fair enough things happen). All items poorly packaged, one damaged. Random empty damaged box in my order too?
Website is slick but the products are all poor quality, likely temu/dropshipped nonsense at a premium price. Just starting my returns process and despite the website stating easy returns, I'm dubious.
(Update: it's now (03/09/26) and the items have still not been returned, been in contact with customer support on multiple occasions now who state they are awaiting the approval of my return requestion pending review from the returns team.) They've been very friendly, shoddy experience otherwise.

I love how their website has tons of fake 5 star reviews because I received two sheets of fabric sewn together when it was supposed to be a full comforter. After I ordered now the website says duvet cover with zipper. There is no opening to this and the stitching isn’t even complete and has some of the cut fabric on the outside. What an expensive mistake to make. I should have googled them before buying.

Floating shelves are shoddy. The stick on threads to hold on a wall are beyond terrible. Shelf didn’t hold its own weight when I applied it to the wall and it cracked as it fell. Really frustrating considering the cost of the product and

1 star is too much. Waiting 9 months for a refund on some damaged & terrible quality products. Avoid like the plague.

20/06 bought 80cms x 80cms Eye-Ball Rug for what I believed to be delivery by my child's birthday on 26/06, instead it arrived 13 days later. First red flag was no immediate confirmation sent out despite 1st of 3 payments taken immediately with the bank payment reference saying "London, Eng". I did not receive any information until 23/06 which still did not clearly show it was coming from China. Misleading item description, does not have "a dense, plush pile" it is printed rug, very thin, not a knotted rug as in the site photo, definitely not what arrived, is very thin. Not deep black is greenish/blue black. Site info says customers "love Sickhaus" because of "Buy Now Pay Later with Klarna", but no usual Klarna, Paypal etc, what you get is Affirm, and this shows on your credit file as a loan. Very unclear. "Hassle Free Returns" untrue, you are asked to send back to China! Which is obviously expensive, despite there being a UK address on the envelope it arrives in...and the Company is based in Scotland according to Companies House, this is the only UK thing about this company. Please be very careful. Truly unpleasant expensive experience £66 for a rug that is not worth more than £6!

Poor quality and very expensive relative to the good quality. Currently in the process of refunding, will remove this review once resolved.

I ordered a lamp from this website and the lamp was a cheap drop shipped item from China that did not work at all out of the package. I spent months trying to return the lamp with the company and when the item return was finally approved, there was no shipping label included for the return. Essentially, if I wanted to get a $63 refund for the poor quality lamp that they sold me that didn’t work, I would have to pay $80-100 for shipping out of pocket to return it. Avoid this website at all costs - they are scam artists.

Excellent product and fantastic customer service

Do not use this company! I wish I’d checked the reviews prior to ordering. I ordered 2 lamps and a disco ball diffuser which was advertised on Instagram. Lamps never arrived. When you contact them via live chat (in working hours) they tell you it’s outside their working hours so they’ll get a customer service rep to contact you but no one ever does. Diffuser arrived after a long wait but when I used it, it leaked water into the base (bearing in mind this was plugged into the mains). Emailed them to request return and ‘Jonathan’ their AI bot replied saying someone would contact me but lo and behold no one did. In the end I requested a charge back on my credit card. Terrible terrible terrible!

Please do not order from this company. I ordered 2 lamps on March 21/. It is now May 10th. I contacted customer service after my order showed “awaiting details” for 5/6 weeks. I contacted them 3x. Each time I received an email saying they would be in touch and never heard back again. I put in a request for a refund which they said they received and now have heard nothing again. Are they even real company?? You have been warned.

UPDATE: I received a genuine response and apology from the owner of the company who admitted his company was not set up for the growth they have had and they have made meaningful changes as a result of my experience. I have received a full refund as well.

AVOID LIKE THE PLAGUE!

The footstool that arrived was completely different to what was advertised on the website. The dimensions listed were incorrect in every way, and the actual product was much smaller than described. The quality was also extremely poor compared to the photos shown online. It honestly feels like a very cheap item being sold at a heavily inflated price.
I tried contacting the company multiple times through email, live chat, Instagram and Facebook regarding a refund, but received no proper response or resolution. The lack of customer service has been just as frustrating as the product itself.
I would not have purchased this item if the measurements and quality had been accurately represented in the listing. Overall, the product feels misleading and badly mis-sold.

Evidently ships from China which I hadn't realised, that's on me for not looking carefully enough. However the delivery time for my item exceeded what was stated on the website. When it did arrive, it was the wrong colour and no answer from customer service when I contacted them about this.
I have given 2 stars rather than 1 because the item was nice quality.

Update following reply from retailer - I contacted them as instructed on 17th May and they replied and said sorry and they'd escalated it for urgent review and would contact me ASAP with an update. Still waiting for this on 8th Sept.

Terrible experience, do not order from theis site. The worst quality item arrived and now trying to return and no reply for weeks. Awful rip off website

Standard dropshipping Shop. Es wird geworben mit in Schottland Hand Designte Produkte. Nach dem Kauf bekommt man aber eine sende Verfolgung aus China. Ich habe den Sitz Würfel bestellt in Spiel Würfel obtik. Im Internet sah der gut aus und weil dieser 80€ gekostet hat habe ich mir nichts dabei gedacht. Es kam aber ein Würfel an in der niedrigsten Qualität

Don’t buy from this site!

The item I received was missing a power adapter, which I contacted customer service about nearly a week ago - still no reply! Now after having used my own power adapter, it turns out the product itself doesn’t even work. It’s really flimsy so I’m not surprised. Every time I try to message their live chat there are conveniently ‘no human agents available’, and no one responds when you email directly.
Seems I’ve been scammed out of £45, really disappointed.

I ordered a chair at the beginning of January. When following up in late Feb, i was constantly told about seeking a manager to find out what the transit status was. I had to follow up a further 10 times? or so - now I understand it was lost in transit and they have claimed to have another on the way - can i get any details on the transit of said replacement? Of course not. I doubt it exists. I'm going to have to issue a chargeback. Avoid like the plague.

Ordered an item three weeks ago and since that date, I have heard absolutely nothing about my order. I’ve contacted multiple times via email and by live chat for an update and nobody has got back to me. I’ve now asked for a refund and again I’ve received no response to my request. Customer service is absolutely appalling. I’m disappointed as I was really looking forward to receiving my item. Will never buy from Sickhaus again.