Shurgard Self Storage - Chadwell Heath Anmeldelser 42

TrustScore 4 ud af 5

4,2

Freshwater Road 83, RM8 1RX Dagenham, England, GB


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Se, hvad kunderne siger

Bedømt til 3 ud af 5 stjerner

I had a storage space in their Chadwell Heath branch for a couple of years. The service was always good and friendly. The app is great for gaining access. What I didn't like was the car park bei... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I signed up online easily - but missed next step guidance which came in an email - but had excellent step by step help when i called customer service. Access went smoothly through gate, parking a litt... Se mere

Bedømt til 5 ud af 5 stjerner

Easy to book a storage space with the option of whether to buy keys or not. App is very easy to use to access the storage site and units - once you’ve downloaded it and set it up (would recommend doin... Se mere

Bedømt til 5 ud af 5 stjerner

Really helpful onboarding at the Chadwell Heath storage facility, many thanks for your support in getting me up and running, and so smoothly. The new facility here has incredible quality and great... Se mere


Virksomhedsoplysninger

  1. Opmagasinering
  2. Lagerfacilitet
  3. Pakhus

Om Shurgard Self Storage - Chadwell Heath

Skrevet af virksomheden

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

Skrevet af virksomheden

340+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

Kontaktoplysninger

  • Freshwater Road 83, RM8 1RX, Dagenham, England, Storbritannien

4,2

God

TrustScore 4 ud af 5

42 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 98 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 3 ud af 5 stjerner

Good service, but expensive

I had a storage space in their Chadwell Heath branch for a couple of years. The service was always good and friendly. The app is great for gaining access.

What I didn't like was the car park being very small and often with the security gate left open on the weekends, which defeats the object.

Eventually, I left because they hiked the prices substantially. I would recommend to anyone to make sure you buy your own storage space insurance from a 3rd party. It's way way cheaper than just accepting the Shurguard insurance.

2. juni 2025
Shurgard Self Storage - Chadwell Heath-logo

Besvarelse fra Shurgard Self Storage - Chadwell Heath

Hello Jen, and thank you for taking the time to give us your feedback. We will make sure to pass them on to our team. If there is anything we can do, send us your customer number to info@shurgard.co.uk. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Bedømt til 1 ud af 5 stjerner

Vulnerable client- complaint against fees, deceptive practices and more (increase 2ce in space of few months to under £200PCM)

Mr T is undergoing hospital treatment &counselling to date& has articulated his thoughts were poss. 
It has come at a time of bereavement& other things too. Its to be noted client hasn't faltered on his monthly payment to date but shurgard has created a scene for confusion now.so? spotting a new increase thru harassment by Shurgard from £164+ to just under £200 PCM& an attempt to remove Mr T's from his unit has started in JAN26 however its impossible albeit its made everything untenable/confusing, Mr T however remains resolute to get to bottom of it/litigate the unfair practices they have pursued thru aggressive unfairness starting with the heightened increase of fees in which they have now again increased just only within less than 10/mths which under the consumer act needs to be fair,just and reasonable not to talk about the deception of trying to remove some1 from their current unit to another as a ploy to that final push later!
His Health comes first too but they also have to answr to these unjust ways!

Mr T also doesn't have any additional financial muscle to go higher whenever they just wish to increase& he had taken unit based on his budget. He also hasn't brought new issues unto himself and its seen here as a method of later roping and entrapment of clients short /long term(assisted thru dictation)

1. januar 2026
Uopfordret anmeldelse
Shurgard Self Storage - Chadwell Heath-logo

Besvarelse fra Shurgard Self Storage - Chadwell Heath

Hello,

Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate the situation further to better understand what happened and how we can assist.
Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you?

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Bedømt til 5 ud af 5 stjerner

Very satisfied

Thank you to Shurguard Chadwell heath for resolving my concerns. Much appreciated.

14. september 2025
Shurgard Self Storage - Chadwell Heath-logo

Besvarelse fra Shurgard Self Storage - Chadwell Heath

Hello, we are sorry to hear that your move-out did not go as planned. Our terms and conditions, including the 14 days' notice requirement, are clearly stated on our website and in the contract. We strive to be as transparent as possible, and this rule applies to everyone equally. We hope you and your wife enjoyed storing with us despite this issue.

If you would like our Store Manager to follow up with you regarding the situation, please email us your contact details at info@shurgard.co.uk.

Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team

Bedømt til 2 ud af 5 stjerner

I go to the stroage place everyday

I go to the stroage place everyday. We require the app to unlock the lift and the app requires Internet but, there is 0 network connection inside the building and because of this I usually have to stand there for a long time to make the lift to work. Usually things like this works with Bluetooth but Shurgard decided to use Internet when there is 0 network inside their building. At least get wifi for the customers. It is soo frustrating that I have decided to leave this stroage maybe in a one or two months.

22. august 2025
Shurgard Self Storage - Chadwell Heath-logo

Besvarelse fra Shurgard Self Storage - Chadwell Heath

Thank you for your feedback. We’re sorry to hear about your frustration regarding the recent changes to access times and the introduction of the app. We understand that changes like these can be inconvenient. The app is intended to improve both security and convenience. We will make sure to pass them on to our team.

Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

Bedømt til 5 ud af 5 stjerner

Good customer care

Had a problem with the lock on our allocated unit. New unit allocated within a few minutes. Member of staff took us to our unit and explained everything we needed to do for access etc. Very happy with the service and customer care.

16. april 2025
Bedømt til 1 ud af 5 stjerner

Very bad experience in shurgard because…

Very bad experience in shurgard because i bought some stuff from my friend but manager charge full amount 2 days of my contract I'll remove my stuff next month from shurgard chadwell heath.

12. august 2025
Shurgard Self Storage - Chadwell Heath-logo

Besvarelse fra Shurgard Self Storage - Chadwell Heath

Hi, we are very sorry to hear you didn't have a positive experience at Shurgard. Our team remains at your disposal for any additional questions you may have. Your Shurgard Team

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