Shop Solar Anmeldelser 1.066

Very good pricing, very fast delivery, and all the right help along the way! Even after the sale, there was a minor glitch with my order, and Bruce in sales and Maddie in customer service were fantastic and saw to it everything was taken care of for a correct and complete delivery. I will definitely use them again as my project grows!

Good customer service, the product was informative

It is my pleasure to write this review for an outstanding company. I was on line searching for AC equipment and I came across Shop Solar. I enquired about the equipment I was looking for and they gave me the best prices of all the sites I had visited. More than that they were very helpful with information I needed as well. They know the products they sell. My order was delivered and installed by a local company. It was then after the installation it was discovered the manufacturer sent the wrong part. I had ordered the correct part and Shop Solar ordered the correct equipment . At this point without any hesitation Shop Solar was on immediately to find a solution. This was not a simple return and involved multiple parties. I was kept up to date on the process and the potential solution. I was even given options for me to decide how to proceed. The Communication was as professional as it can get. I was extremely happy with the outcome. There was never any time Shop Solar did anything less than the best. I thank them all and wish the best with business they run. Don't think twice this company is the exception rather then the rule when it comes for Professionalism, Communication and Pricing.

Made purchase my order was canceled for reason that I can’t fully understand. Felt that my business was unimportant. Moved on.

Great job on my order! Very quick response time. Item was well packed and arrived undamaged.

Great customer service, very helpful and very quick to respond to all needs and concerns. They have been more than helpful with battery issues and quick to resolve the issue.

Great products on website. Great customer service and fast shipping.

They helped me in choosing the correct panels for my set up. Delivery was on time and in good condition. Have not yet opened or installed the new panels.

Your text stated delivery 7 to 10 business days.
It was delivery in 15 days.
Enjoying the Pecron. It's great to know I have your support when I have questions.
Thank you, Brian

Good attention, quick and comply with what they promote.

The company employs excellent support personnel that handled my problem swiftly.

My litmus test is to call sales or service before deciding on purchasing a product. Yes, Shopsolarkits.com does right away. Helpful sizing my system for the Hisolis Apollo 5k . Shipping was fast and there were no issues. Their response is quick, too. Good shopping experience and highly recommend.

Customer service has been great. I experience some issues with the batteries I purchased and Solarshop stood behind it and took care of the issue. Maddie was a delight to work with. Thank you.

I was ready to buy a power station, but it couldn't be shipped to Hawaii. I wish it told me that earlier.

All of the items I ordered arrived on time and worked as advertised

Great customer service. Shipping was very fast. Got out within a couple days. Will but again from them.

The entire team went out of their way to explain things in full detail to let me know what we needed for our house. They even looked into different specific items we were not sure of how much power we might need. We take care of my mom, she has major needs when it comes to electricity. I've alwsys been afraid to try to go offline as much due to my moms medical issues, however we were amazed at how fast, kind, and knowledgeable they all are. Do not wait, save time and money now and it all starts with a simple phone call. Thank you all, you are one of a kind and you know who you are... even staying after hours to help. Amazing!

Great product and deliver on time. Great experience with the freight delivery at home.

Great support arranging a complicated product shipment error replacement from a third-party direct supplier. Replacement product arrived sooner than I expected and I was able to return at no additional shipping cost.

Edit/Update: TL/DR One Star Initial Review with 5 Star Aftercare.
--Review Moved up to 4 as post review Response was quick, Transparent and seemed to be wanting to learn / improve for future. I cannot in good faith adjust to full 5 star overall due to the upfront communication and shipping problems, but definitely 5 star response after the fact. The product arrived promptly once sent and arrived in good condition.--
I was sold a solar generator package costing over $2000 it was listed in stock and had a great price. I ordered the item and waited, then waited some more, no contact, no confirmation, Yet my money happily taken. After 2 weeks my order was still unfulfilled. No Contact. I reached out, I received an email several days later that sometimes it takes 7-12 business days to process an order...Fine, I waited a bit more, the designated mark passed and still no action, no movement no initiated communication. I reached out again, requested escalation and got a passing Oh, it must be Chinese new year related, it should be soon, we will reach out. More days have passed. Nearly a month. My order still sits unfulfilled. Hoping this negative review will spark some action! This is unacceptable from the delays, lack of communication and lack of transparency selling an item in stock which they are obviously waiting on to arrive from over seas before they can ship it out... I should have bought it from Amazon and paid the extra, I would have had my need item weeks ago. If this gets addressed and resolved promptly and I have my Item successfully in hand, I will revise this review.