shopgoodwill Anmeldelser 

I do most of my shopping online, and shopgoodwill.com has become one of the worst places to do so.

It's set up so that various Goodwill stores around the country can auction their own inventory. You can find tons of great brands on the site, however the merchant stores have made it clear that they can scam you and get away with it.

In the past year, I have bought several jewelry items at what I thought were great deals. However, when the packages would arrive, items would have significant tarnishing, scratches, missing jewels or links, or other damage. The stores are able to get away with this by having a disclaimer that says to please review all photos. Except, the photos misrepresent the product by often times being overexposed to give the items a deceptive finish, or otherwise blurry, with product in shadows, or angled in ways to disguise damage.

Clothing and shoes are photographed the same - every attempt made to hide the true condition, while calling it "detailed in photos"

Starting bid prices have also increased exponentially. I think they're trying to compete with secondhand sites and resellers, but there's one problem - fewer and fewer of us online shoppers will be using a site that so obviously wants to misrepresent its offerings, not offer returns and have a pretty much non-existent customer service experience. (Like asking for additional details about an item only to be told it was photographed in is entirety). At least with reseller sites like eBay and Poshmark, we can expect an item to be represented clearly, or to have the ability to return the faulty item. Do better, shopgoodwill!

I buy a lot off Shop Goodwill but try mainly to buy from the ones Closest to me. The Shipping and Handling Charges they are so Inconsistent and BAD throughout the entire website Locations. A Football Jersey that weight less than 1 Pound will have a $11-$23 Shipping Charge and a Handling Fee. The USPS has aFlat Rate Padded Envelope you can ship this in for $7.00 and Sites like Poshmark Charge $7.87 Fltat Rate under 5 Pounds. Goodwill just RIPS you off or has Dumb People handling Shipping Charges

I bought an acoustic guitar which was not cheap. the photos intentionally were taken from angles to hide damage that would incur significant cost to repair. I filled a claim that was instantly rejected. hard to believe a company that calls themselves "good will" would stoop to such deceptive practices. ripped me off for $70! will never buy from them again.

I bought a pair of shoes online through Arizona goodwill on the 5th same day I bought from 2 other states and have received my 2 other items and here it is the 11th and they still haven't shipped my item yet. So do nor buy from them online unless u don't want to receive it and not get a refund either. That store cannot be trusted.....

The goodwill sites shipping charges have become obsene. I was goong to bid on a pair of tennis shoes and the shipping said $35-$70. I sent a complaint and they said that Fed-ex controls shipping charges. Thats BS. The shippers like Fedex and UPS do sell the fact that they can charge Customers published rates and if they get a discount of 20% or whatever they keep it as profit. But what they are doing is checking the dimensional weight box on the shipping machine when shipping a package. This button is checked when you have a large box that has no weight like shipping 2 pillows. So UPS and FEDex came up with Dimensional weight. The problem is Goodwill is using for everything and gouging Customers by inflating tye shipping charges to get more$$$. What happened to buying sonething you collect or need and paying a fair price for shipping? Goodwill needs to educate thier people about dimensional weight and when it applies. Also fair handling charges. It diesnt cost $5 to mail a pair of tennis shoes!

I've been a customer for 5 years now but today I just paid my last order. The shipping/ handling is just a gross abuse, I would think they have a discount with the carriers but even though, they charge the most expensive shipping from all over, also the items are mostly junk nowadays. I also want to help the cause but they are just rippers. Ill try to find a better option. Bye!

Have bought multiple things in the past...Bigger and heavier than a belt buckle. Just over $10 for shipping. Almost as much as my bid. This is THE END.

The Peoria, Illinois sent out a horrible lot of jewelry and left out a substantial sterling chain. I paid 521.00 for this lot. I emailed and paid cost of shipping to return it. I tried emailing them with no response. I will not bid on their mixed metal boxes again.

Absolutely terrible. Bought a framed print that was supposedly an 1863 map print. The print was copyrighted 1986- but the listing made no mention of this information. The photos also didn’t show the true copyright year. The shipping and handling fee was over $60. Total scam. I can’t believe that Goodwill is so dishonest.

Like previous comments, shipping prices are insane. I was charged $24 to ship a sweater from NJ to MN. Ridiculous. I think I got a deal on a few things… but won’t be buying anymore. What a scam.

I’ve been meaning to leave this review for some time. Shop Goodwill randomly blocked my account for no reason. They never responded to numerous attempts to email them.

Their shipping prices are predatory. They will blatantly charge you 5-10 lb for shipping an item that weighs 1 lb or less. Then they will charge you handling on top of that. They try to sell their items (buy it now) and ebay prices but at goodwill condition. Stop supporting this business, it’s crooked.

The shipping cost are outrageous. I went to be a 1 ounce coin. Shipping is $20. So long goodwill. Glad the CEO makes 18 million a year

I bought a hat for 5 dollars. It shouldn't have weighed more than a pound and it shouldn't have had a size of more than 10x10x5 but SOMEHOW, the thing costs 25$ in shipping not even mentioning the handling fee of 5 dollars making my 5 dollar hat 35 DOLLARS. Scummy site through and through

I have noticed a major increase in what items are going for. I couldn't believe how much people were paying because the items I buy would not be bought by individuals, mostly just resellers. The prices they were selling for means they would be loosing money. So I started looking at the buyer names. Things like F....1 and F....2, and so on. I also started noticing several lots suddenly being put back up online. This to me is showing that goodwill has some sort of bot trying to create more competition and trick buyers into bidding against a bot and paying more. Goodwill has become nothing but an unethical company.

Their website is slow and sometimes like dial-up. Like many other ppl have said, "Shipping cost is ridiculous." Not all stores are ripping us off, but those that do should be ashamed of themselves. A very disgusting way to do business. To leave my comments on a good note, I got a refund for an item that was not correct. However, the same item is back up on their website with the same exact description!

If I could give a ZERO I would. Purchased a piece of jewelry and my bad, I did not look at the shipping cost prior to the auction ending. When I saw shipping at 4 pounds, I chocked. An item that should have shipped at 4 ounces cost me 11.56 plus 3.25 handling and 4.52 tax. Ludicrous! So, a 36.00 item costme 55.33. And, they blame the shipping company for the high cost.....BS

I "won" order 51211874 on the 17th, paid on the 18th, and contacted the seller on the 25th (to request an estimate of when the item would ship). I received a terse response that items ship within 5 days. I responded it had been over 5 business days and was told it would ship on the 25th. They printed the label. The carrier still hasn't received the package.

Hello, I am trying to gather enough evidence to see if we have a chance to expose the goodwill industry or at least shopgoodwill.com. I believe they are overcharging buyers and as a tax exempted non profit which pays their senior level employees six figures and CEO was paid more than a milion dollars last year. And they exploit its handicap workers paying them pennies per hour thru loopholes.
Please email me at illwillproofs at Geemail

Saw an item that weighed less than 2 pounds weighing in at 48 pounds on the listing. They keep giving me the same old tired lie about dimensions and box sizes. I have shipped this very item, and I know deceit when I see it. I have closed my account with them. Helping the poor my eye, they're helping themselves.

The price fixing is insane. They will pull and relist items until they get above market price. However, when you receive items you've purchased, the quality is very low. Coupling that with the outrageous shipping prices, I can't think of a worse way to run a business. 0/10