shopgoodwill Anmeldelser 

Honestly, I know a lot of people have mixed feelings about shopgoodwill but I actually really like it. I know the people that work at Goodwill are not experts and a lot of the time things are listed basically or inaccurately but you got to give them some credit because they work with lots of different types of items everyday with no time to research. Every time I have bought anything off of shopgoodwill it always arrived on time and the people that work there are very nice. They will help you quickly and respectfully. Honestly, you can also get some super cool things at an unbeatable price! Definitely a cool place to check out and get some great stuff!

Purchased two necklaces and neither are as described. - One is rose gold and described as yellow and is so tiny and insignificant as compared to the photographs.
- The other weighs half of what was written on their website!
I feel completely and utterly ripped off!
I don't know how they can get away with this?

If I could’ve given negative stars I would have.
From my experience, a shopper has about a 70% chance
of the item descriptions being purposefully dishonest.
I think the website is trying to liquidate items that wouldn’t sell in the stores and this is how they decided to attempt to turn a profit on broken down stuff that should be thrown away.

Shopgoodwill Of North Georgia Is Horrible, I just recently purchased an Ibanez electric guitar from this location, When I received it it was banged up something terrible, it was not this way in the listing pictures, I zoomed in on every picture and observed what few minor blemishes it had, nothing to amount to anything but when I received it it had major scrapes, and scars all the way threw the paint, My guess is that little kids got a hold of it and played with it, When I contacted management about this they were totally unconcerned, they just said we sold it as is but the way it was when it was listed and the way it was when I received it was totally different and this damaged did not happen in shipping, the guitar was fairly well packed and there was no damage to the box, so all this damaged happened after they took pictures of it and the time it was packed for shipping, So with all this said if you are smart you will avoid buying anything from Shopgoodwill Of North Georgia

I have been fortunate in finding various greatly discounted cashmere and leather items. Also, certain sterling silver items. However three separate times, collectible glass items I won at bid arrived in shards because they were poorly packaged, and each time they refused to sign a waiver of claims so that I could claim the true insured value of the item from the carrier. After all my work at locating these gems, I can only get a refund of the bid price and shipping. DON’T BUY GLASS from them. Clearly, there is no training or guidance where packaging is concerned.

I won two 24 inch wooden figures and paid for them right away. After 9 days they were still not shipped. I wrote to them and they told me they couldn’t find them and they issued a refund to me. I wrote back and asked them how it’s possible to lose two 24 inch tall figures. They wrote back and told me “thank you for your business” and closed my case.

Have won a few earring sets, they charge nearly $12 to ship thru fedex and will not adjust fees based on weights. Have received a couple broken items that were not disclosed in listing. Customer service is slow and often not helpful. Sad, it’s very much become “greed will” for stuff donated for free.

Shopgoodwill is a notoriously corrupt online retailer. Their advertising practices are atrocious, and they scapegoat their employees for any issues. It’s as if they train their staff to provide inaccurate product descriptions and misleading advertisements. The company’s customer service is absolutely dreadful. They fail to respond with genuine assistance or prioritize customer satisfaction, even after years of shopping or substantial spending. Moreover, they impose exorbitant fees for no apparent reason and deliberately miscalculate shipping costs, such as charging a 1-pound item as 12 pounds. To add insult to injury, Shopgoodwill lacks a dedicated telephone number for customer support, making it impossible to resolve issues or speak to a representative. This company is a complete scam, and it’s truly unfortunate!

The best thing to do is Not shop there, since they constantly raise prices.$20.00 for used wore out jeans- you can get them new at rose’s for $10. They are at the price of Gabriel’s.so it’s better to go buy new. If everyone stops going maybe they will get the hint to bring prices to $2-3.00

Over the years I have had more negative customer service experiences than positive. FedEx shipping services are horrible and when contacting goodwill middle Tennessee they have zero clue how to handle issues and then are beyond rude and unhelpful in resolving the matter. Western CT Goodwill sells counterfeit items. Buyer beware!!!

In the beginning I had a lot of good things to say about the Shopgoodwill site, but that was well over six years ago. Unfortunately, since then most of what I have to say is not good at all.

The website itself is never updated. It is very unpredictable at best, suddenly stalling out, slowing down, or refusing to bring up a page. This poses big problems at the end of auctions when timing can be important. I cannot tell you how many items I missed out on because suddenly the site stalled out, the item ended, and thus could not enter a bid.

Then there is the ridiculous laziness in how items are listed, presented, and information is provided. Some of the stores are pretty good with important information like measurements, decent enough photos, and fairly accurate information.

However, most often there are no measurements at all, or very cruddy attempts at tossing in a ruler, or measuring tape at an item (literally) in the photo. Which the majority of the time is meaningless.
Photos are spotty at best, with important features of many items either poorly shot, or not shown at all. Sometimes an item is packed in a cardboard box and cannot be seen at all... figure that one out.

And then there is the supplied information, which most of the time is hardly anything at all, or not at all. Usually its just a boilerplate paragraph that has nothing at all to do with the item.

Then there is the very often peculiar listings of valuable or tasty items that go up for auction but are "pick up only". Despite their being perfectly shipable. My take on this is that someone at that store wants the item, but it has to be put up on the auction site and thus figures if they make it pick up only, the chances are that no one will bid on it. Now if it were oversized, maybe I would understand. But explain to me how the same store can ship every other small lamp, or tea cup and saucer, or 8"x10" framed picture, and then randomly not for those very same items but happen to be antiques, vintage, or obviously sought after. Maybe I'm a bit too suspicious but...

But then there is this one issue that leaves me flabbergasted.

Should you need to change important shipping information in your account, say an address for instance. Don't expect it to take place immediately like every other modern site. I lost three items this way. I decided to have them shipped elsewhere When I made the changes in my account, only one I had started bidding on, the other two no. There was still five to six days left on the auctions. Yet, the shipping information was not updated instantly, in fact by the way things occurred, the shipping information didn't update for many days. And this despite taking extra precautions by sending messages to the stores informing them of the shipping location change just after changing it.

Despite that, the items were shipping to the wrong location, and I never heard or saw them again. Only one made it, and only because I chased down the FedEx driver the day it was to be delivered.
Despite contacting the stores, FedEx (which is no longer a customer oriented service anymore as of a year ago), the stores would not take responsibility for the loses. I was out a few hundred dollars on that. I pointed out to them that had it been eBay, or any other retailer online, account information changes are instantaneous. But for some reason, Goodwill doesn't seem to update their information for days.
I could list many other terrible experiences I've had with this site the past three years, but I think this is enough.

I should have looked for reviews before attempting to shop goodwill online. it is almost like they want to go out of business. You will never see a tracking number or shipped notification. When you finally email to ask, they come back with a rude response. I thought this would be a better way to shop since the shelves are empty in store, but this will also be the last time for online.

They literally have to be bidding on their own items in order to drive up the price. You will NEVER be the only bidder. If you happen to be the lone bidder on an item and the bidding is about to close, a mystery bidder will always jump in to make the price higher. If their bid is still lower than your max bid, you pay more. If their bid exceeds your max, obviously they wont make the sale but it's more than a coincidence that you will see the same item relisted again within a week. This happened to me at least 3 different times and when I contacted them, they said it's because the winning bidder failed to pay. Every single time??? The only explanation is they have some sort of unwritten "reserve price" on certain items and have in-house bidding to make sure they hit that price. They squeeze every single dollar. It may be legal but it sure is unethical

Where do I begin with both shopgoodwill and the FED EX collaboration . I finally just gave up on shopgoodwill and the automated crap. usps I even went so far as getting a lock box installed for fed ex that they won't use. so while shopgoodwill got alot of money outta me they will not any longer. YOUR LOSS not mine. The fed ex driver saved a screen shot from months ago to recently lost my new one as delivered it was to the middle of the road where someone run it down...lol

I bought an item online auction at Goodwill e-commerce Phoenix Arizona. The item was not described correctly. It was listed completely false, wrong brand and there were bad pictures so you couldn't see the brand or model. Wow, whoever made the listing lied and was deceptive. After receiving the item I contacted Goodwill customer service to return it. They said I would not get my shipping and handling back. I tried to argue with them I was a victim and it was their fault. The customer service person would not budge. It's WRONG not to give my money back for their error, lies or deception. The shipping and handling was about 19.00 dollars. Which was almost as much as I paid for the item. I also left a detailed voicemail on their customer service phone line but never received a call back. Totally DISHONEST. I have bought many items from Goodwill online auctions all over the USA and have never been treated this badly. Bad job Goodwill Arizona! I have not shopped and will never shop with Goodwill Arizona again.

Website is a clunky mess. You get notices that you have a past due for your order and it is because YOU CANT PAY FOR IT. Frequent technical issues, poor user experience design, make this site pure junk.

I buy clip earrings from them, shipping is extremely high, handling fees are a joke, and when I get the earrings they are not matched up, broken and useless!!! Do not buy from them. They are in it just to make millions off of us. I am done !!!!

I've bid on a number of items, both winning and losing. I've always received my item with decent packaging. The finds are fantastic for the price. Apparently a lot of reviews I've seen are negative, but I suspect it's mostly people who got something different from what they expected (like they expected something new, when it was clearly a used item), or were outbid and angry for losing, because they didn't read the fine print or examine the pics closely. I'm fine with their no-return policy, you get what you pay for.

What a scam, they lie and say there is no issues with things then they arrive in a completely different condition.
Don’t get me started on the “Unsorted”jewelry lots, they are very clearly sorted, they will literally sell you a 200$ box of garbage and broken dollar store jewelry. Never again

They employ so many shill bidders that if you do what I do and track every item and see how often it comes back up for bid.

They need to have a class action levied against them.

They are also committing postal fraud.