I ordered a ECO solid state relay and a E60 gasket. I was told it would take a FEW MONTHS for delivery several days later after I asked for delivery schedule. I asked for full refund and they only ref... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Purchased a brand new commercial coffee machine a year and half ago. On installation there was a faulty piece that had to be replaced. After 2/3 months we experienced issue. Asked for repair under gua... Se mere
Second time using shopcoffee over the past two years for an espresso machine and two grinders. Both times dispatch of orders were quick and I received them in perfect condition. Prices are also compet... Se mere
Virksomheden har svaret
Perfect service, fast delivery and great packaging. I've purchased quite a bit from shop coffee now, they're absolutely spot on, great supplier. When you're buying home barista gear, it's not cheap,... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om shopcoffee.co.uk
Skrevet af virksomheden
About us
Shop Coffee is an all-in-one supplier for Coffee Shops, Cafés, Restaurants, Takeaways, Hotels, Offices and even home coffee-lovers!
Supplying to businesses and home users. So whether you need a commercial coffee machine or some cool brewing equipment and fresh single origin coffee – we have it all!
About you
Embrace your inner Barista! We love coffee and I'm sure you do too, that's why we've got such a huge range of products, there's something for everybody.
Whether you're already setup or a beginner, our team are here to help you choose the right setup, supplies & coffee beans!
Take our Fun Quiz
Why not take our quick and fun coffee quiz?, test your knowledge on coffee, where it comes from and it's properties: Take the quiz!
Know what you're looking for?
Visit the relevant categories listed below:
Coffee
A range of coffee beans, ground coffee, pods, green unroasted coffee beans, sacks and bags.
Machines for Home/Office
Espresso, Pod, Bean to Cup and Filter Coffee Machines for Home ..oh and Grinders etc..!
Machines for Business
From espresso machines to blenders. This list is too long, but you get the idea!
Brewing Gear
Aeropress, Kettles and so much more.
Barista Tools
Exactly what you're thinking multiplied by 99, a barista's heaven, we've got it all!
Disposables
Biodegradable paper cups, stirrers, carriers...
Cafe/Home Supplies
Oat milk, tea, sugar, syrups, toppings, sauces, biscuits, wafers, reusable cups, tableware, (deep breath)... chai, hot chocolate, stickers, stamps, dog treats and more!
Cleaning & Filtration
Powders, Tablets, Water Filtration, Tools, Pitcher Rinsers, Hoses & Fittings & PPE.
Spares & Parts
From O-rings and washers to filters and motors!
Special Offers
Hand-picked deals you probably dream about!
Gifts & Packages
Great for gifts, but also a good package makes shopping easier, we've selected products, bundled them and added discount.. pretty sure that was what we were told to do in the brief..
Kontaktoplysninger
135 Cambridge Road, CB24 6AT, Cambridge, Storbritannien
- 01223 904908
- shop@shopcoffee.co.uk
- shopcoffee.co.uk
3,0
Middel
506 anmeldelser
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
They don't take Credit Cards
They don't take credit cards if you don't live in the UK. Never heard of such a thing in this day and age but that's their choice. That means you'd have to go through some tedious bank transfer process and I just found it easier to shop elsewhere. Plus if you live in the EU you have to deal with VAT and import taxes. That's not their fault but don't forget to calculate that into your costs. I'm sure if you live in the UK and they take your CC that they're fine company to do business with.
24. november 2023
Besvarelse fra shopcoffee.co.uk
Hi Michael,
I don't think it's fair to leave us a negative review due to us not accepting credit cards for non-UK transactions. We're an independent company with our own policies set to protect our customers and ourselves from fraud. Our policies are clear and if you don't agree with them you have a choice whether or not to shop with us.
Also VAT and Import taxes are subject to the country you are importing to, we do not charge you VAT which reduces the cost for you so you pay it directly to your local tax collect. We don't keep any taxes for ourselves.
Nevertheless, we are are always trying to improve and will hopefully implement a better system in future.
Thank you for your review.
UPDATE/EDIT:
Thank you for updating your review Michael, your feedback is appreciated and I hope we will be able to offer a smoother service for international customers in the future.
Coffee selection is great
Coffee selection is great. The only reason for not giving 5* is handling of the local deliveries in Cambridge. There is no status tracking available and, if I am not at home when the attemted delivery is mad, the packet will be taken back to the shop and I will have to go to collect it. I would have thought that 250g coud be pusshed through the letter box...
26. november 2023
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
Very quickly delivery and parts.
27. november 2023
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
A five star review!
Brilliant service as always. We are so pleased we discovered shopcoffee.co.uk
Great tasting, locally roasted, lots of choice & reasonable prices - fabulous!
26. november 2023
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
Fast delivery of an excellent quality…
Fast delivery of an excellent quality item. Used in conjunction with a hot chocolate maker and the results are amazing.
24. november 2023
Besvarelse fra shopcoffee.co.uk
Thank you for taking your time to leave us a review :)
Worst service I've ever dealt with!
Stay clear unless you want to be disappointed.
I paid for premium next-day delivery for an item I needed asap - when it didn't turn up, I was simply told it was because it was out of stock and would need to wait a further 10 days! Why was I able to place the order in the first place?
I requested to cancel the order, but I had to jump through hoops of multiple emails being down
-right ignored over the course of 2-3 weeks.
I attempted phoning on a few occasions with no luck at first, but then someone finally answered and processed the refund via PayPal and left me with the transfer fee to pay! Absolute disgusting "service".
25. oktober 2023
Uopfordret anmeldelse
Besvarelse fra shopcoffee.co.uk
Apologies that you had a bad experience with an out of stock item, I can't see any order reference or details on this review, so please take a moment to contact us on 01223 904908 and ask for the manager and I'll be happy to look into this and reimburse you.
I wanted to express my sincere…
I wanted to express my sincere gratitude for your prompt assistance regarding to the part. Your quick response and willingness to send the right one. I can now confirm the machine has been fixed.
9. november 2023
Uopfordret anmeldelse
Exactly as promised and quick
29. oktober 2023
Delivery packaging too big
The small brush was sent in a large box, whereas it could have been put in one that would fit through the letterbox. Hence delivery delayed 5 days whilst Royal Mail took its time sorting itself out and redirecting to a post office.
26. oktober 2023
Approachable
Approachable. I made an error on my order. Customer services amended, emailed and corrected my error with no fuss & immediately
25. oktober 2023
Eco friendly
Stocking spares for my Baratza coffee grinder marks you out as the place I will go to first for any coffee-related kit. Disposable equipment is not acceptable any more. Eco-friendliness starts with long term ownership and refurbishing our stuff.
8. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
A simple and efficient shopping experience
A simple and efficient shopping process. I was kept informed throughout the delivery period.
7. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
The additional shipping quote wasn't…
The additional shipping quote wasn't automatically processed meaning a long wait, then chasing, then further wait.
9. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your review.
We try to make things as clear as possible. This is why the "request a shipping quotation" was the only method of shipping available to be selected for non-UK mainland orders like yours - and it was selected during your checkout process, this is to indicate a shipping quotation is to follow, this is extremely clear on our website, and we continuously make changes to ensure customers are provided with the correct information in all the relevant places.
It is also visible on our delivery page which is accessible from any page and also mentioned again on the checkout page, just in case it was missed elsewhere.
Please see here for our delivery information here:
https://www.shopcoffee.co.uk/delivery#tab_international-delivery:~:text=If%20you%20would%20like%20a%20quotation%20for%20delivery%2C%20please%20put%20your%20order%20through%20online%20and%20select%20%E2%80%9Crequest%20a%20shipping%20quotation%E2%80%9D%20so%20we%20can%20manually%20quote%20the%20delivery%20for%20your%20order.
Nevertheless, I'm sorry for any confusion and we would really like some feedback to ensure our customers are not mislead, and to avoid any misunderstandings, please provide feedback on what you think can be improved by emailing us on shop@shopcoffee.co.uk or updating your review.
We are continuously finding ways to improve and streamline our checkout process for customers outside the UK Mainland. So your feedback/suggestions would be very useful.
I really hope you'll give us a chance in future, I'm happy to offer Free Delivery on your next order (<10kg), just give us a call and we'll authorise this. Please mention this review response to our staff as proof of this goodwill gesture.
Thank you.
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
Top product, great price
Very reasonable price, great to find one in stock as I couldn't find it anywhere else, and promptly delivered.
9. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
Great customer service
9. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
Very personal and responsive service
Shop Coffee updated me immediately about a back order item - much appreciated - meaning I could reconfigure my order, ensuring it was sent that day. Very personal and responsive service plus a great selection of all things coffee, tea and chocolate. Many thanks.
8. oktober 2023
Besvarelse fra shopcoffee.co.uk
Thank you for your kind review :)
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.