I bought an iPhone 16; to start with, there were significant delivery delays, it took about 15 days to arrive, and in the end, they had to change the color because the one I wanted didn't pass their q... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
i bought an iphone 16 in december 2025. i waited a week just to get my phone. the condition was a bit disappointing despite me purchasing it in excellent condition. however, up until today (1/10/2026)... Se mere
Virksomheden har svaret
Barang yang dipesan melebihi seminggu iaitu 10-12 hari tak ingat, order ip13 merah dapat warna hitam. Pesanan lambat atas sebab faktor stok tiada merah, menunggu bagaikan nak gila urgent nak pakai pho... Se mere
Virksomheden har svaret
I'd been buying 2 products with CompAsia. Iphone 13 pro & Apple Smart Watch. All is good and functioning perfectly 😊👌🏻 The delivery is also fast n smooth within 2-3days working days after purchasin... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
CompAsia is the leading device-focused fintech and solutions provider in Asia, including financing, device care, subscription, buyback and trade in, retail and distribution services. Our online retail platform presence across the region including Malaysia, Thailand, Philippines and Singapore. More than just dealing in preowned phones, CompAsia sees technology as an integral part of its device lifecycle management business, which unlocks value for consumers by salvaging the worth of their old phones as well as smoothening the path to acquiring a new one. To date, CompAsia has launched a slew of innovations revolving around unlocking value of phone ownership from its financing programme, monthly subscription plan, trade-in programme and device protection programme.
Kontaktoplysninger
Suite 2.02, Wisma Academy, No. 4 Jalan 19/1, Seksyen 19,, 46300, Selangor, Malaysia
- +60379313417
- my.shop@compasia.com
- shop.compasia.com
3,3
Middel
466 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra CompAsia
Dear Customer,
We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Regards,
CompAsia Support Team
Customer service is responsive.
Customer service is responsive.
Product is as described, delivery is extremely on time.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Dear Customer,
We are truly honoured and grateful for your kind words. Thank you for choosing CompAsia, and we look forward to the opportunity to serve you again in the future!
Regards,
CompAsia Support Team
I placed an order for an iPhone 16 Pro…
I placed an order for an iPhone 16 Pro Max on August 25, 2026. It has been nearly two weeks, yet I have received no updates from the person I dealt with; my messages go unanswered. When I contacted HQ, they couldn't help because it was an offline order. If no payment had been made, I would be willing to wait, but the payment has already been processed, and there is still no news.
Here my order detail :OR-418352-RNPN
8. september 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi ALLIF DANIEL,
We sincerely apologize for the inconvenience and frustration caused by the lack of updates regarding your order. We understand how concerning it can be to have made payment and still not receive a clear update, especially when your order was placed offline.
We truly appreciate you taking the time to share your feedback with us. Your comments are important, and we regret that your experience has not met your expectations.
For further assistance and to allow us to look into your order details accordingly, please do not hesitate to contact us through the following channels:
1. Email: support@compasia.com
2. WhatsApp (Chats only): +60122107060
Our Customer Service team is available daily from 8:00 AM to 8:00 PM.
Please provide your order number OR-418352-RNPM when contacting us, and we will do our best to assist you accordingly.
Once again, we sincerely apologize for the inconvenience caused and thank you for your patience, understanding, and valuable feedback.
Received item apple watch with good &…
Received item apple watch with good & still using it until today. Trusted shop
18. juli 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Mackenzie,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Besvarelse fra CompAsia
Dear Customer,
Thank you so much for your generous and thoughtful review. We truly appreciate you taking the time to share your experience in such a detailed and encouraging way. We're sincerely grateful for your kind words and support, and we look forward to continuing to deliver the same level of quality and dedication in everything we do. Thank you once again—it’s truly rewarding to receive such meaningful recognition.
Regards,
CompAsia Support Team
bad experience.
i bought an Iphone 15 pro max for a higher pricing for better quality ( excellent ). when i first bought the phone there were so many issues. it had already been 13 days and i still had not received it. throughout the 13 days i tried calling numbers on the website for customer service. none of the numbers work. ALL lines are off. i emailed also no point. finally after going a different route they told me they sent my phone to another person. no sympathy or anything just told me to wait. after 10 months of having this phone , my battery health is already drained. whenever i charge it will go up by 1% every 40 minutes , not charge at all , is laggy and my battery goes down quickly. the fact that i have paid extra for excellent quality and this is what i have received is insane. i have emailed , whatsapp and even tried those useless numbers again. i called the store directly and they are all no help. you are one company and you are telling me you dont know anything ??? i have not received ANY help. do not make such high statements of your company if you cannot deliver those promises. if i do not get help i will escalate this matter. my order number for the phone is CAS55034. i paid extra for warranty claim as well. either i claim warranty or advice me on what you can do.
4. september 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Dear Customer,
Thank you for your feedback. We sincerely apologize for the inconvenience. However, based on our record, we have replied to your email on 1st September, and we have sent another email today. Kindly check your email's inbox/junk/spam folder and reply to the email accordingly.
Once we have received feedback from you, we will assist you accordingly. We truly appreciate your patience and cooperation.
Regards,
CompAsia Support Team
Feel like being scammed
I have made an order for iphone 16 pro max 256GB dessert titanium on the 22 Aug 2026. Up to today there has no response from compasia side besides an email saying that i would be contacted today regarding my device delivery. However despite several attempt contacting their customer service to ask on any update has been nothing but vague answers. But a payment of Rm261 was already made on the exact same date. Email sent saying nearing shipment but when chat with customer service simple reply as order still processing. My order id is OR-416721-RNPM/CAMY260800664. And now that im in this website reading all these negative reviews has caused a doubt in me to think that thing company is nothing but a big fat SCAM
22. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Dear Hassan Chohan,
As discussed during our call yesterday, we have already confirmed your delivery address for the order.
We would like to assure you that your iPhone 16 Pro Max 256GB Desert Titanium is scheduled to be shipped by the evening of today, 3 September 2026.
We kindly ask for your patience while we complete the final arrangements for shipment. Once the parcel has been handed over to the courier, the tracking details will be provided accordingly.
We apologize for the delay and appreciate your patience and understanding.
Best regards,
CompAsia Support Team
If I was able to give 0 star I would…
MYSMMY26011173 is my order ID number
If I was able to give 0 star I would definitely give 0. Most useless trade in company ever. Don't even bother to reschedule my collection and expect me to follow up and say public holiday not available?? I'm gonna make sure I will file a complaint to tribunal law useless compasia worst trade in company ever. Never ever deal with them. Also I've drop quite a number of emails and they didn't even bother to reply and also their useless chatbots. Don't ever waste ur time. If my problem is not solved this week I'm gonna complain to tribunal regarding ur company compasia.
1. september 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Dear Gerald Loo,
We have already responded to your previous email regarding the collection arrangement.
To proceed with the collection, kindly confirm whether we may arrange for the pickup on 4 September 2026.
Once we receive your confirmation, we will proceed with the necessary arrangements accordingly.
Thank you.
Best regards,
CompAsia Support Team
Besvarelse fra CompAsia
Hi OSAMA,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
long pending online order
Order ID : CAMY260800408
placed order on 13 Aug 2026 and still under pending.
i chatted and emailed them quite frequently and respond still same. i requested to collect from physical store, they cant do that
"your device is still in the processing stage. Due to a higher-than-usual volume of orders"
what kind of stage exactly? understand that stock availability can change, but customers should be provided with accurate and timely information, especially after payment has been made and an order has been confirmed
also
"With every purchase of our device, we provide you with a 1-month warranty. The warranty starts on the date of purchase."
this is useless warranty claim TnC. it should be date of delivered imo with this kind of long processing time
edit: received my parcel on 9/11/26. all good. phone doesnt update since 2024. flawless condition
31. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Nabil Nor,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - CAMY260800408 for further checking. We will continue to keep you updated via email regarding your order status.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
It's much slower than expected.
I place my order on 13 Aug 2026 and the customer service mention that it will takes 3-5 working days to ship out but now 11 working days and still under pending stage and customer service didn’t give any useful help at all
Update 11 September 2026 :my orderid is CAMY260800416, until now 11 September 2026 still under pending stage, wait for around 20 working days.
13. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi David Siah,
We sincerely apologize for the frustration and negative experience you’ve had with us.
To assist you as quickly as possible, could you kindly share your order number with us? This will help us look into the matter immediately and work toward resolving your issue.
We truly appreciate your patience and understanding, and we are committed to improving our communication and service to ensure you receive the service you deserve.
Thank you once again for your patience and understanding.
Warm regards,
CompAsia Support Team
I bought the watch here.the watch…
I bought the watch here.the watch battery health shown 100%.but one-day the watch come out smoke when I charged the watch.and the warranty required the sticker on the watch.but the sticker ripped out.as I never expected the watch could gg so fast.dont buy anything from here.
16. juli 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi 药材铺,
We’re sorry to hear about your experience and understand how concerning it must have been to encounter an issue with your watch while charging.
We would like to clarify that, as stated in our FAQ and warranty information on our website, the warranty sticker is required as part of the verification process for warranty claims. This is an important requirement to verify the device and its warranty eligibility.
As the warranty sticker on the device was found to be missing or damaged, we were unfortunately unable to proceed with the warranty claim under our warranty terms.
We understand that this may be disappointing, and we sincerely regret that we were unable to provide the resolution you were hoping for. Thank you for sharing your feedback with us.
Warm regards,
Compasia Support Team.
Iphone 13 pro & Apple smart watch
I'd been buying 2 products with CompAsia. Iphone 13 pro & Apple Smart Watch. All is good and functioning perfectly 😊👌🏻 The delivery is also fast n smooth within 2-3days working days after purchasing i get my order already.
7. februar 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Consumer,
Thank you for your wonderful feedback! We’re delighted to hear that both your iPhone 13 Pro and Apple Watch are working perfectly and that you had a smooth delivery experience.
We truly appreciate your continued support and are happy to have you as a CompAsia customer. Enjoy your devices!
Best regards,
Compasia Support Team.
great phone seems like new
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi afrizal Azmin,
Thank you for your wonderful feedback! We're glad to hear that you're happy with your phone and that it looks and feels like new.
We truly appreciate your support and hope you continue enjoying your device. Thank you for choosing CompAsia!
Warm regards,
CompAsia Support Team
Iphone is not genuine parts
Iphone is not genuine parts, but claimed as genuine even selected Exellence condition(higher pricing). Issue only arised when find out the phone not genuine during upgrading phone at iphone centre
23. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi emma hamzah,
Thank you for sharing your feedback, and we sincerely apologize for the disappointment caused.
We would like to clarify that CompAsia specializes in selling pre-owned devices. As these devices have had previous ownership, we unfortunately do not have records of any repairs, part replacements, or modifications that may have been carried out by previous owners before the device came into our possession.
Please also note that the “Excellent” grade refers specifically to the physical condition and cosmetic appearance of the device, and does not indicate that all internal components or parts are original manufacturer parts.
We understand your concerns and regret that your experience did not meet your expectations. Thank you for taking the time to share your feedback.
Warm regards,
CompAsia Support Team
Order no : CAMY260800174
Order no : CAMY260800174
I am writing to formally express my disappointment regarding my purchase of an iPhone 17 Pro 256GB in White Titanium, which I placed through CompAsia on 6 August 2026.
As of today, 20 August 2026, my order is still showing as “Pending”, and I have not received any meaningful update regarding the status of my order or its expected delivery date.
What is particularly disappointing is that the White Titanium option was still available for selection on your website, despite your customer service team informing me that the White Titanium model is currently out of stock. This creates a serious concern regarding the accuracy of your website’s inventory information and has resulted in me placing an order based on information that appears to have been misleading.
I understand that stock availability can change, but customers should be provided with accurate and timely information, especially after payment has been made and an order has been confirmed.
20. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi David Chow,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue CAMY260800174 for further checking. We will continue to keep you updated via email regarding your device status.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
Good and trusted
19. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Hazan Work,
Thank you so much for the 5-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Order delayed with repeated ‘expediting’ responses
I placed an order for a Samsung Galaxy S24 (8+512) Onyx Black with CompAsia Malaysia on 11 August 2026.
The original IMEI assigned to my order apparently failed their QC process. I understand that QC issues can happen, and I was initially told that CompAsia was sourcing a replacement unit.
However, the issue is the lack of actual progress and clear communication.
I have contacted CompAsia several times regarding the status of my order. The responses have repeatedly been along the lines of:
the team is “expediting” the order;
the relevant team has been reminded;
the order is being actively followed up; and
an update will be provided once there is progress.
Despite these assurances, the latest update I received on 16 August stated that my order was still “pending stock sourcing and allocation.”
I have also asked CompAsia to clarify whether the replacement unit has actually been secured and when I can realistically expect the order to be shipped, but I have not received a clear shipment date.
I understand that delays can happen. My concern is that repeatedly saying the order is being expedited does not provide an actual timeline or demonstrate that the order has progressed.
I paid for the order on 11 August and, as of 18 August, I still do not have a tracking number or a confirmed shipment date.
I hope CompAsia can improve its order fulfilment and communication process. If there is a stock issue, I would much rather receive a straightforward and honest estimated timeline than repeated generic assurances that the order is being expedited.
I am posting this review based on my own experience so that other customers can make an informed decision.
11. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Shahirul Haniff shah,
We sincerely apologize for the delay in responding, and for the frustration and negative experience you’ve had with us.
Upon checking, our respective team has reviewed your issue - OR-408736-RNPM / CAMY260800345 for further checking. We will continue to keep you updated via email regarding your order status.
We truly appreciate your patience and understanding in this matter, and we remain committed to improving our communication and service moving forward.
Thank you once again for your kind patience and understanding.
Warm regards,
CompAsia Support Team
so far i been use this phone for 2…
so far i been use this phone for 2 months still oky and nice but for the delivery service a bit confusing and complicated for me
22. juni 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Hi Syasya Xuhayra,
Thank you so much for the 4-star rating! ⭐ We truly appreciate your support and are glad to know you had a positive experience with us.
If you need any assistance in the future, please feel free to reach out to us anytime.
Thank you once again for choosing CompAsia! 😊
Big Delay on my order I wait since 15 days.
I ordered Apple Watches on compasia on July 31. I ordered in advance because I will be in Kuala Lumpur until August 20. It is currently the 14th and I have no change compared to my order still no tracking number. I'm leaving Malaysia in a short time and I need my order very urgently. I therefore ask for an effort regarding otherwise a very bad opinion against the company would be made. Here is my order number while waiting for your return! (CAMY260701015)
14. august 2026
Uopfordret anmeldelse
Besvarelse fra CompAsia
Dear Customer,
Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience and understand how frustrating this situation may have been.
Please be assured that we are actively following up with the respective team and urging them to expedite the process. We truly appreciate your patience and understanding while we work to resolve this matter as soon as possible.
Regards,
CompAsia Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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